Doctor's appointment - B1

lingoni ENGLISH

4 May 202110:23

Summary

TLDREmily calls Lingoni Health Clinic to schedule an appointment with Dr. Garcia due to hip pain. She provides her personal details and confirms her insurance status. The receptionist offers a Thursday appointment, which Emily reschedules to Friday due to availability. Later, she calls to reschedule again, this time to Friday the following week, without incurring a fee since she canceled within the allowed time frame.

Takeaways

📅 Emily schedules an appointment with Dr. Garcia for hip pain.
🔍 The receptionist checks if Emily has been to the clinic before.
🗂 Emily provides her name, date of birth, and confirms her insurance provider.
📞 Emily reschedules her appointment due to unforeseen circumstances.
📆 The clinic offers new appointment times, and Emily chooses Friday at 1:45 PM.
🆓 There is no fee for rescheduling as Emily cancels within the allowed time frame.
📝 The term 'appointment' refers to a prearranged meeting at a set time.
🎓 'Date of birth' (DOB) is often required for personal identification.
🏥 An 'insurance provider' is a company that covers medical costs.
💡 'Confirmation' is a verification or acknowledgment of an arrangement.
📁 A 'file' contains personal and medical history for patient records.
⏰ 'Scheduled for' indicates a planned time for an event or meeting.
🔄 'Reschedule for' means to change the time of a scheduled appointment.
💵 A 'fee' is a charge for services, such as rescheduling an appointment.

Q & A

What is the purpose of Emily's initial call to Lingoni Health Clinic?
-Emily's initial call is to make an appointment with Dr. Garcia due to experiencing hip pain for the last few weeks.
How does Emily spell her last name during the call?
-Emily spells her last name as R-O-T-H.
What is Emily's date of birth?
-Emily's date of birth is March 25, 1993.
What is the first available appointment time that Emily is offered?
-The first available appointment time offered to Emily is next Thursday at 11 o'clock.
Why does Emily request a different appointment time?
-Emily finds the initial appointment time a bit tight and asks if there is an appointment available at around 1:30 instead.
What method of confirmation does Emily prefer for her appointment?
-Emily prefers a text message confirmation for her appointment.
What phone number does Emily correct on file with the clinic?
-Emily corrects her phone number on file to 555-3708.
Why does Emily call the clinic again?
-Emily calls again to reschedule her appointment because something has come up.
What are the two new appointment times offered to Emily for rescheduling?
-The two new appointment times offered to Emily are Wednesday, April 9th at 9:00 am and Friday at 1:45 pm.
Which appointment does Emily choose to reschedule to?
-Emily chooses to reschedule her appointment to Friday at 1:45 pm.
Is there a fee for rescheduling the appointment as per the script?
-No, there is no fee for rescheduling the appointment because Emily canceled before the 24-hour period before the appointment was supposed to happen.

Outlines

00:00

📅 Scheduling and Rescheduling an Appointment

Emily calls Lingoni Health clinic to make an appointment with Dr. Garcia. She has been experiencing hip pain and wants to get it checked. The receptionist confirms her previous visits and personal details, including her name and date of birth. Emily reschedules her appointment from Thursday at 11 AM to 1:30 PM due to a tight schedule. She prefers a text confirmation and corrects her phone number on file. She later calls back to reschedule again due to unforeseen circumstances and selects a new appointment on Friday at 1:45 PM. She inquires about any rescheduling fees but is informed there are none since she canceled within the required time frame.

05:00

🗂 Understanding Medical Terminology

This paragraph explains key terms related to making and rescheduling medical appointments. 'An appointment' refers to a planned meeting with a specific person at a set time. 'Date of birth' is the individual's birthday, often abbreviated as DOB. 'Insurance provider' is the company that provides coverage for medical expenses. 'Confirmation' is a statement verifying an arrangement, such as an email after an online purchase. 'On file' means the information is already recorded, like a patient's medical history. 'Scheduled for' indicates a planned event at a specific time. 'Reschedule' means to change the time of a planned event. 'Something has come up' implies an unexpected event that prevents keeping a prior commitment. 'Fee' is the cost for a service, such as a rescheduling charge, which may apply if the appointment is canceled within 24 hours of the scheduled time.

10:01

🎬 Script Rehearsal and Restart

The script ends with a humorous note where the speaker, presumably Emily, expresses uncertainty about her statement and suggests starting over. This is followed by applause and music, indicating a live performance or rehearsal scenario. The speaker seems to be preparing for a presentation or a role-play, possibly related to the medical appointment scenarios discussed earlier.

Mindmap

Keywords

💡appointment

An 'appointment' refers to a prearranged meeting with a specific person at a set time. In the context of the video, making an appointment is central to the narrative as Emily calls to schedule a visit with Dr. Garcia to address her hip pain. The term is used in various prepositions such as 'make an appointment with someone' and 'for something,' showcasing its flexibility in language use.

💡date of birth

The 'date of birth' is an individual's birthday, often required for identification purposes. In the script, Emily provides her date of birth to confirm her identity when scheduling an appointment,体现了 its importance in personal identification and record-keeping within a healthcare setting.

💡insurance provider

An 'insurance provider' is a company with which one has a contract for coverage against losses, such as medical expenses. The video script mentions this term when the receptionist inquires if Emily has changed insurance providers since her last visit, highlighting its relevance in healthcare services and financial planning.

💡confirmation

A 'confirmation' is a statement, either written or verbal, that an event or arrangement will occur. In the video, Emily requests a text confirmation for her appointment, illustrating the term's role in ensuring clarity and reliability in scheduling appointments.

💡on file

To be 'on file' means that certain documents or information are officially recorded and stored, often for future reference. The script refers to Emily's phone number being 'on file' at the clinic, indicating the practice of maintaining patient records for administrative and logistical purposes.

💡scheduled for

When something is 'scheduled for' a particular time, it is planned or set to occur at that moment. The video's theme revolves around scheduling appointments, and the phrase is used when discussing the original and rescheduled times for Emily's appointment with Dr. Garcia.

💡reschedule

To 'reschedule' means to change the time of a planned event to another time. In the narrative, Emily needs to reschedule her appointment due to a last-minute conflict, demonstrating the term's application in managing and adjusting plans.

💡something has come up

The phrase 'something has come up' indicates that an unforeseen event or issue has arisen, potentially disrupting plans. In the script, Emily uses this phrase to explain why she needs to change her appointment, reflecting a common real-life scenario in appointment scheduling.

💡fee

A 'fee' is a charge for services rendered or a payment made for a particular privilege. The video discusses the possibility of a rescheduling fee, which would be incurred if Emily had to cancel her appointment within a certain timeframe, emphasizing the financial aspect of appointment management.

💡cancel

To 'cancel' means to declare a planned event or arrangement as no longer happening. In the context of the video, Emily needs to cancel her original appointment to reschedule it for another day, underscoring the term's importance in managing appointments and commitments.

💡receptionist

A 'receptionist' is an individual who greets and directs people in an office or business establishment. In the video script, the receptionist is the first point of contact for Emily, handling her appointment requests and changes, which is typical of the role in a healthcare or service-oriented setting.

Highlights

Emily calls to make an appointment with Dr. Garcia.

Emily has been to the office before.

Emily is experiencing hip pain for the last few weeks.

Emily provides her name and date of birth for the appointment.

Emily has not changed insurance providers since her last appointment.

An initial appointment time of 11 o'clock is suggested.

Emily requests a later appointment time of 1:30 PM.

A confirmation method is discussed; Emily opts for a text.

Emily corrects her phone number on file.

Appointment is confirmed for Thursday, April 3rd at 1:30 PM.

Emily calls back to reschedule her appointment.

Emily provides her last name and confirms her date of birth for verification.

New appointment times are offered: Wednesday, April 9th at 9:00 AM or Friday at 1:45 PM.

Emily chooses the Friday 1:45 PM appointment.

Emily inquires about a rescheduling fee.

No fee is required for rescheduling as it's done within the allowed time frame.

Emily is reminded of the new appointment date and time.

Emily's call is ended with a confirmation of the new appointment.