Philips Healthcare Consulting and Design Thinking in Emergency Department

Summary

The video script highlights the transformation of the traditional hospital experience through advanced design techniques and technologies by Philips. It showcases the renovation of the Pediatric Emergency Department at Florida Hospital for Children, emphasizing a patient-centered approach. The project involved understanding workflow needs and values through experience mapping, leading to a serene and personalized environment that reduces anxiety for both patients and parents. The result is a warm, welcoming space that enhances the patient experience, improves care quality, and positions the hospital as a market leader in human care.

Takeaways

• 🏥 The traditional, cold hospital experience is being replaced by more welcoming, patient-centric environments.
• 💡 Advanced design techniques and technologies are being used to create more comfortable healthcare spaces.
• 🎨 Philips' ambient experience helps institutions create personalized, people-focused environments for patients and staff.
• 🏆 Philips collaborates with award-winning design teams and corporate research organizations to tailor solutions for clinical spaces.
• 🧒 The Florida Hospital for Children’s pediatric emergency department was renovated using these advanced design techniques.
• 👥 Philips conducted experience mapping by observing the emotional and physical experiences of patients, families, and clinicians.
• 💬 A multidisciplinary team, including child life specialists, nurses, and doctors, provided input on the design of the new ER.
• 🛏️ The new emergency department includes playful, calming environments with personalized patient rooms and warm, colorful spaces.
• 😌 The calming environment has reduced anxiety in both children and parents, leading to more cooperative patients during procedures.
• 🎯 The project at Florida Hospital has enhanced both patient satisfaction and operational effectiveness, creating a compelling, competitive healthcare experience.

Q & A

What key change in hospital experience is highlighted in the script?

The script emphasizes that the cold, impersonal hospital experience is being replaced with more patient-focused and comforting environments, thanks to advanced design techniques and applied technologies.

How does Philips contribute to improving healthcare environments?

Philips contributes by using advanced design techniques and ambient experience solutions, which create more comforting, patient-centered environments. They also provide specialized solutions for unique clinical spaces.

What was the role of Philips in renovating the Pediatric emergency department at Florida Hospital for Children?

Philips was invited to help design a special environment for both children and adults. They applied technology and experience mapping to understand workflow needs and patient experiences, ensuring the new design addressed those factors.

What is experience mapping, and how was it used in this project?

Experience mapping is a methodology used to understand the movement and interaction of key personnel. Philips used it in the Florida Hospital project to observe and analyze the emotional and physical experiences of patients, families, nurses, and physicians.

How did the designers gather input for the renovation project?

Designers gathered input by spending a day observing the existing emergency room, and then conducting group discussions with multidisciplinary teams, including Child Life, nurses, and doctors, to brainstorm ideas.

What impact did the redesigned space have on patients and staff?

The redesigned space was serene and peaceful, creating a calming effect for staff. Patients, especially children, felt more comfortable and cooperative, while parents experienced reduced anxiety, leading to a better overall environment for care.

How did the new design affect the need for sedation in pediatric patients?

The new design reduced the need for sedation in some pediatric patients, as they were able to stay calm and relaxed while undergoing procedures, simply by being in the comforting, ambient environment with dimmed lights and changing colors.

How does the new environment benefit clinicians?

The new environment benefits clinicians by creating calmer, more cooperative patients, which makes procedures easier to perform and reduces stress for both patients and healthcare providers.

What was the unexpected effect of the redesign on parents?

An unexpected effect was the significant reduction in parents' anxiety, which in turn helped to calm their children. This made the overall healthcare experience more positive for families.

What competitive advantage does the redesigned environment provide for the hospital?

The redesigned environment helps the hospital maintain a competitive edge by turning patients and their families into loyal customers, as they prefer to return to a place where they feel comfortable and reassured.