7 Principles of Effective Communication & Intercultural Communication
Summary
TLDRThis lesson on effective communication and intercultural communication focuses on developing key skills for understanding and interacting with people from diverse backgrounds. It covers the seven principles of effective communication: completeness, conciseness, consideration, concreteness, courtesy, clearness, and correctness. The video also explores common barriers to communication, such as emotional barriers, jargon, lack of confidence, and physical barriers. Additionally, it introduces the Developmental Model of Intercultural Sensitivity (DMIS), which outlines stages of recognizing and adapting to cultural differences, ranging from denial to integration.
Takeaways
- 😀 Effective communication skills and intercultural communication are crucial for understanding people from different cultural backgrounds.
- 🌟 Developing an innovative mindset is essential to avoid ethnocentrism and judgment when communicating across cultures.
- 🗣️ The seven principles of effective communication include completeness, conciseness, consideration, concreteness, courtesy, clearness, and correctness in grammar.
- 🤔 Emotional barriers can hinder communication by creating mental blocks that prevent open expression of thoughts and feelings.
- 🧑💻 Jargon can be a significant barrier in communication, especially when technical terms are used with individuals unfamiliar with the subject.
- 💪 Lack of confidence can lead to negative decisions and avoidance of communication opportunities; building confidence is key to overcoming this barrier.
- 🏗️ Physical barriers such as inadequate equipment or environmental factors can disrupt the communication process.
- 🌐 Intercultural communication involves interaction and negotiation among individuals from diverse cultural backgrounds.
- 🔄 The Developmental Model of Intercultural Sensitivity (DMIS) outlines stages from denial to integration, reflecting an individual's growing awareness and acceptance of cultural differences.
- 🌟 The highest level of intercultural sensitivity is integration, where individuals are open to integrating their existing culture with newly learned perspectives.
Q & A
What are the primary objectives of the lesson on effective communication?
-The objectives are to develop an innovative mindset for understanding people from different cultural backgrounds, acquire communication skills to manage cultural group differences, and expand consciousness of the Filipino cultural identity.
What does the principle of 'completeness' in communication refer to?
-'Completeness' means providing all necessary information in communication so that the audience can fully understand the message without missing important details.
How is 'conciseness' different from keeping the message short?
-'Conciseness' involves making the message direct and to the point, eliminating redundant or unnecessary information, rather than simply making it short.
Why is 'consideration' important in communication?
-'Consideration' is important because it involves taking into account the receiver’s background, preferences, and needs, ensuring that the message is respectful and does not offend.
What does the 'concreteness' principle emphasize?
-'Concreteness' emphasizes delivering factual, credible, and reliable information. Supporting ideas with figures or real-life examples helps in making the message more persuasive.
How does 'courtesy' affect communication?
-'Courtesy' affects communication by ensuring that the speaker respects the cultural values and beliefs of the audience, maintaining politeness throughout the interaction.
What is the significance of 'clearness' in communication?
-'Clearness' ensures that the message is clear and focused on a single objective, using simple and specific words to avoid confusion.
What are 'emotional barriers' in communication?
-'Emotional barriers' refer to mental blocks that prevent open expression of thoughts and feelings, often caused by personal emotions like frustration or stress, affecting how messages are interpreted.
How can using jargon become a barrier in communication?
-Using jargon can create barriers when technical terms or specialized language are used with people unfamiliar with them, making it difficult for them to understand the message.
What are 'physical barriers' in communication?
-'Physical barriers' are environmental factors like poor equipment, background noise, or inadequate lighting that disrupt the communication process, making it less effective.
What is Intercultural Communication?
-Intercultural communication refers to communication between people from different cultural backgrounds, where individuals interact, negotiate, and create meanings while considering their diverse cultural perspectives.
What is the 'adaptation' stage in the Developmental Model of Intercultural Sensitivity?
-In the 'adaptation' stage, individuals are open to different worldviews and perspectives but do not abandon their own beliefs or culture. Instead, they integrate new ideas without losing their original cultural identity.
Outlines
🎤 Introduction to Effective Communication and Objectives
The speaker introduces the lesson on effective communication skills and intercultural communication, outlining three key objectives. These include developing an open-minded attitude toward diverse cultural backgrounds, acquiring communication skills to handle cultural group differences, and expanding awareness of Filipino cultural identity. The question 'How effectively do you communicate?' is posed for reflection, leading into a discussion of the seven principles of effective communication.
💡 The Seven Principles of Effective Communication
The seven principles of effective communication are presented: completeness, conciseness, consideration, concreteness, courtesy, clearness, and correctness. Each principle is explained in detail. For example, completeness ensures the audience understands the full context, while conciseness eliminates unnecessary information. Consideration requires sensitivity to the receiver's background, and concreteness involves providing factual, credible details. Courtesy emphasizes respect for others' values, clearness demands the use of simple language, and correctness in grammar enhances credibility.
🚧 Barriers to Effective Communication
The speaker shifts focus to the barriers that hinder communication. Emotional barriers, like psychological restraints, can prevent open expression, while jargon, or technical language, creates confusion for laypeople. Lack of confidence can cause individuals to withdraw from sharing, and physical barriers, such as inadequate equipment or environmental factors, disrupt the communication process. Each barrier is explained with examples, and solutions such as adjusting language or developing confidence are suggested.
🌍 Understanding Intercultural Communication
Intercultural communication is introduced, defined as communication between people from different cultural backgrounds. It involves interaction, negotiation, and meaning-making across diverse cultures. The developmental model of intercultural sensitivity (DMIS) is explained through six stages: denial, defense, minimization, acceptance, adaptation, and integration. These stages describe how individuals move from not recognizing cultural differences to fully integrating multiple cultural perspectives.
Mindmap
Keywords
💡Effective Communication Skills
💡Intercultural Communication
💡Ethnocentric
💡Completeness
💡Conciseness
💡Consideration
💡Concreteness
💡Courtesy
💡Clearness
💡Correctness
💡Barriers to Effective Communication
💡Developmental Model of Intercultural Sensitivity (DMIS)
Highlights
Today's topic focuses on effective communication skills and intercultural communication.
Objective 1: Develop an innovative mindset for communicating across cultures without bias.
Objective 2: Acquire skills to manage cultural group differences.
Objective 3: Expand consciousness of the Filipino cultural identity.
The question for discussion: How effectively do you communicate?
Seven Cs of effective communication: Completeness ensures the quality of communication.
Conciseness in communication means being direct and avoiding redundancy.
Consideration involves ethical communication, considering the receiver's background.
Concreteness supports information with factual details for credibility.
Courtesy in communication respects the receiver's culture and values.
Clearness implies clarity and focusing on a single objective in speech.
Correctness in grammar enhances the message's credibility and effectiveness.
Emotional barriers can hinder open expression and interpretation of others' behavior.
Jargon can create a barrier when used with those unfamiliar with the terminology.
Lack of confidence may lead to negative decisions and avoidance in communication.
Physical barriers, such as poor equipment or environment, can disrupt communication.
Intercultural communication occurs when individuals from different backgrounds interact.
Developmental Model of Intercultural Sensitivity (DMIS) outlines stages from denial to integration.
Denial is the first stage where cultural differences are not recognized.
In the defense stage, individuals may view their own culture as superior.
Minimization stage acknowledges universal ideas over cultural differences.
Acceptance stage appreciates and values cultural differences.
Adaptation stage is open to new perspectives without abandoning one's own culture.
Integration is the highest stage where individuals integrate multiple cultural viewpoints.
Thank you for listening and engaging in the discussion on oral communication.
Transcripts
a pleasant day to each and everyone
welcome to week three lesson three of
oral
communication today's topic is all about
effective communication skills and
Intercultural
communication these are the objectives
that we need to accomplish at the end of
our lesson first you must be able to
develop an Innovative mindset to
communicate and understand people from
different cultural backgrounds without
being ethnocentric and judgment
second you are expected to acquire the
necessary communication skills to manage
cultural group differences accordingly
and finally you should be able to expand
consciousness of the Filipino cultural
identity once again these are the
objectives that we need to accomplish at
the end of our online class or online
learning
session how effectively do you
communicate that's the question for
today's discussion and I hope you can be
a able to comment your answer
below first part of our
discussion we will tackle the seven CES
of effective communication or the seven
principles of effective communication
the first one is completeness it is
essential to the quality of the
communication process in general we all
know that whenever we are asked to
answer a certain question you should be
able to provide a complete statement in
order for your audience or listeners to
grasp the context accordingly it should
be complete number two conciseness it
has something to do with brevity wherein
it doesn't mean keeping the message
short but making it direct or straight
to the point we do this for us to avoid
redundancy insignificant or redundant
information should be eliminated from
the communication that will be sent to
the
recipient uh we should practice uh to
provide clear information keep it simple
and
short number three consideration in
relation with ethics where we learn that
it has something to do with what is
morally good or bad what is wrong and
right what is acceptable or not here the
speaker should always consider relevant
information about his or her receiver
such as Smo background race preference
education status needs among others and
the like we do this for us not to offend
or not to hurt someone so we have to
very careful in selecting our words in
selecting the language or the manner and
how we communicate connect or negotiate
towards other people that is what we
called consideration number four
concreteness since we talked about
earlier about um completeness of course
when we deliver information or when we
give details it should be supported by
factual information wherein it should be
credible reliable and accurate if it is
necessary for us to provide figures real
life examples and situations we may do
so uh most especially if our purpose is
to really convince or persuade our
audience about something or someone that
is what we called
concreteness fifth we have courtesy the
speaker shows courtesy in communication
by respecting the culture values and
beliefs of his or her receivers we
wouldn't be able to apply consideration
we wouldn't be able to employ
consideration without being polite so
make sure that uh we must employ these
principles if we want to become become
an effective one most especially in
communication number six clearness it
has something to do with Clarity it
implies the use of simple and specific
words to express ideas speaker should
focus on a single objective in his or
her speech so as not to confuse the
audience that's what we called
clearness and finally correctness in
grammar it simply eliminates negative
impact on the audience and it increases
the credibility and effectiveness of the
message so we should employ proper use
of grammar grammar construction uh both
in speaking reading and writing that
concludes the seven principles of
effective
communication moving forward to the
second part of our discussion we'll talk
about the different barriers to
effective communication pre previously
in oracal you learned already what noise
is and how does it affect in
communication process now let's get
deeper into the different barriers to
effective
communication first emotional barriers
has something to do as well with
psychological barriers an emotional
barrier is a mental block that restrains
you from openly expressing your thoughts
and feelings it affects how you
interpret you code or you understand
other people's behavior because of that
which influences how you formulate your
arguments influences how you respond to
that person or to that certain
situation for example you are having a
bad day or you feel
frustrated what is the best solution for
us to eliminate emotional
barriers the best solution for this one
is to Simply WR recognize these kinds of
emotions and politely ask the other
person to give you a moment to relax or
calm
yourself that's the best way I think if
you have other Solutions or other um way
to address this concern you may simply
comment
below the second barrier is the use of
jargon jargon are words it refers to
words um um languages technical terms or
even Expressions used uh by specific or
group of individuals like professionals
okay jargon can be used to convey
meaningful information and discourse in
a convenient way within the communities
a subject expert may wish to avoid
jargon when explaining something to a
lay person so that becames a barrier
when you use it to you know uh lay
person
for example you are a scientist
discussing a certain weather Phenomenon
with your neighbor who does not know
much about the topic where you use
technical terms Okay now what's the best
solution how will we address this kind
of situation the best way to address
this concern is to Simply adjust our
language you may simply select words uh
that the person that the other person
can easily understand those words now
they can easily decipher common words
common terms that they can easily decode
that is how we address this kind of
concern in
communication third lack of confidence
low confidence or low
selfesteem may lead people to make
negative decisions about how they treat
themselves or let others read them
moreover people may also make unhealthy
choices or a avoid situations and
withdraw for example you are asked to
share something about your day or
weekend but you are hesitant because you
are shy that's question I mean that
question um I think it's a subjective no
a subjective question you can answer
that whatever you want or however you
want it it depends on how was your day
or how was your weekend so
meaning it's subjective but then again
and um you are hesitant because you are
shy at the moment I mean that moment you
felt but then that's part of what we
call barrier in communication you let
that opportunity sleep away so if you
want to grab that opportunity to share
something relevant about yourself you
may simply address this concern by
simply developing your confidence by
joining or exposing yourselves to
different organizations or let's say
certain organization that could help you
to enhance or um yeah sharpen enhance or
develop your interest or the thing that
you want to develop it could be your
skills it could be your talents habits
and so
on next one we have physical barrier
physical barriers are a result of
disturbances in our surroundings which
leads to ineffective Communication in
addition these are the examples that we
can um highlight in physical barrier
inadequate equipment such as outdated
computers internet connectivity
background noise even poor lighting
fluctuating temperatures and the like
those are all examples of what we call
physical barriers it it has something to
do with um the equipments the tools the
temperature and so on and so forth
lacking okay that's physical
barrier now
that concludes the different virus
effective communication moving forward
we'll have this Intercultural
communication I don't know if you can
still recall I mean if you can you know
connect other terms for Intercultural
communication I don't know if you have
that idea or you may guess now what
Intercultural communication
is but here according to gons 2003
Intercultural communication re refers to
communication among people who are
having different backgrounds uh yeah
different nationalities who are diverse
from one another it happens when two
individual interact negotiate and create
meanings while bringing in their vared
cultural backgrounds that's it
Intercultural communication despite of
having individual differences still were
able to connect to negotiate and to
interact with other
people
now let's proceed with the developmental
model of Intercultural sensitivity or
dmis these stages um help you
analyze okay how H number one denial the
individual here does not recognize
cultural
differences second the in defense the
individual starts to recognize cultural
differences and is intimidated by them
resulting in a superior view on own
culture or an unjustified high regard
for the new one I don't know if you
you're familiar with um Superior complex
superiority complex
superiority Superior complex I don't
know but yeah you can simply comment
below com a superiority complex an I
think that's the term superiority
complex has something to do with this
stage defense now when you you feel now
you you feel Superior because you
believe and so on and so forth which I
think okay number three minimization
although individuals see cultural
differences they agree more on the
universality of ideas rather than on
cultural differences yeah which is Hindi
okay okay you believe on the idea the
ideology but then you are not after you
know accepting individual and or
cultural differences diversity number
four acceptance the individual here
begins to appreciate important cultural
differences in behaviors and eventually
in
values fifth adaptation the individual
is very open to views when accepting
sorry the individual is very open to
World Views when accepting New
Perspectives but you know what class it
doesn't necessar in adaptation it
doesn't necessarily mean that you will
eradicate or eliminate your existing
belief or culture it is that you are
open to accept New Perspectives now you
you're not only app you are not only
after appreciation but also you're after
acceptance no accepting New Perspectives
and finally the highest stage the
highest level among we have integration
here individuals starts to go beyond
their own cultures they're not only
after appreciation and acceptance they
see themselves and their actions based
on multifarious cultural viewpoints they
are now ready to you know go beyond
explore integrate their existing culture
to the newly learned one or to the newly
experienced one and that concludes
developmental model of Intercultural
sensitivity thank you so much for
listening I hope you learned something
today please do comment below if you
want to learn more about oral
communication thank you and goodbye
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