What is Human Performance Technology?
Summary
TLDRHuman Performance Technology (HPT) is a systematic approach to enhance productivity and competence by addressing performance gaps through various analyses and interventions. The HPT model consists of four phases: analysis to identify performance gaps and their causes, selection of appropriate environmental or individual interventions, implementation of these interventions with effective strategies and partnerships, and evaluation through formative, summative, and confirmative methods. This process aims to improve organizational performance, and expertise in these steps is developed through the program at Franklin University.
Takeaways
- 🔍 Human Performance Technology (HPT) is a systematic approach to improving productivity and competence.
- 🧩 HPT involves problem-solving using various methods, procedures, and strategies.
- 🌟 The goal of HPT is to enhance performance through a holistic view of the issues.
- 🔎 The HPT model consists of four general phases: analysis, intervention selection, implementation, and evaluation.
- 📊 In the analysis phase, the performance gap is identified by comparing desired performance with actual performance.
- 🔍 Causes of the performance gap are analyzed, which can be environmental or individual.
- 🛠 Interventions can be categorized into environmental or individual strategies, with various techniques available for each.
- 🤝 Implementation involves partnering with individuals, using consultants, project management, and effective communication.
- 📈 Evaluation occurs in three forms: formative (for feedback and improvement), summative (to see if learning or performance is improving), and confirmative (to check effectiveness and impact).
- 🏆 The HPT process is designed to improve performance effectively in organizations.
Q & A
What is Human Performance Technology?
-Human Performance Technology is a systematic approach to improving productivity and competence by solving problems using various methods, procedures, and strategies. It takes a holistic look at performance and employs different analyses and interventions to enhance it.
What are the main goals of Human Performance Technology?
-The main goal of Human Performance Technology is to improve performance by identifying and addressing performance gaps through a suite of analyses and interventions.
What is the first phase in the Human Performance Technology model?
-The first phase in the Human Performance Technology model is Analysis, where you determine the performance gap by comparing desired performance with actual performance and identify the causes of that gap.
What are the two major things to do in the Analysis phase of the model?
-In the Analysis phase, the two major things to do are to figure out the performance gap and to identify the causes of that gap, which can be environmental or individual.
What are the two major categories of interventions in Human Performance Technology?
-The two major categories of interventions in Human Performance Technology are environmental and individual interventions, which encompass various strategies and techniques to address performance issues.
What is the purpose of selecting an intervention in the Human Performance Technology process?
-The purpose of selecting an intervention is to address the identified performance gap and its causes by choosing appropriate strategies and techniques that can be environmental or individual in nature.
How is the implementation phase carried out in the Human Performance Technology model?
-The implementation phase involves partnering with individuals across the organization, using consultants, employing project management, and ensuring effective communication to keep the process on track.
What are the three major forms of evaluation in the Human Performance Technology model?
-The three major forms of evaluation are formative, summative, and confirmative. Formative evaluation provides feedback for improvement, summative evaluation checks if the process is working and if performance is improving, and confirmative evaluation assesses the overall effectiveness and impact.
How does the evaluation phase relate to the other steps in the Human Performance Technology process?
-The evaluation phase is integral to the entire Human Performance Technology process, as it provides continuous feedback and assessment across the analysis, intervention, and implementation steps to ensure the effectiveness of the interventions.
What kind of expertise can one gain through the Human Performance Technology program at Franklin University?
-Through the program, one can gain expertise in all steps and phases of the Human Performance Technology process, enabling them to effectively improve performance in various organizations.
How does the Human Performance Technology model contribute to organizational improvement?
-The Human Performance Technology model contributes to organizational improvement by providing a systematic framework to identify performance gaps, select appropriate interventions, implement them effectively, and evaluate their impact, leading to enhanced productivity and competence.
Outlines
🔍 Introduction to Human Performance Technology
Human Performance Technology (HPT) is introduced as a systematic approach to enhance productivity and competence through problem-solving methods, procedures, and strategies. It adopts a holistic view of performance, employing various analyses and interventions to improve it. The goal of HPT is to bridge the gap between desired and actual performance. A model used in HPT consists of four general phases: analysis, intervention selection, implementation, and evaluation. The analysis phase involves identifying performance gaps and their causes, which could be environmental or individual. Interventions can be categorized into environmental or individual strategies. Implementation requires effective strategies, such as partnering with individuals, utilizing consultants, project management, and communication. Evaluation occurs in three forms: formative for process improvement, summative to assess learning and performance improvement, and confirmative to check the impact of interventions. The video script assures that as one progresses through the program at Franklin University, they will gain expertise in these steps and phases, leading to effective performance improvement in organizations.
Mindmap
Keywords
💡Human Performance Technology
💡Productivity
💡Competence
💡Performance Gap
💡Analysis
💡Intervention
💡Environmental Causes
💡Individual Causes
💡Implementation
💡Evaluation
💡Holistic Approach
Highlights
Human Performance Technology is a systematic approach to improving productivity and competence.
It involves problem-solving using a suite of methods, procedures, and strategies.
The goal of human performance technology is to improve performance holistically.
The human performance technology model consists of four general phases.
The first phase is analysis, which includes identifying the performance gap.
Analysis also involves determining the causes of the performance gap, which can be environmental or individual.
The second phase is selecting an intervention, which can be environmental or individual.
Interventions can include various strategies and techniques.
The third phase is implementing the intervention effectively.
Implementation strategies may involve partnering with individuals, using consultants, project management, and communication.
The fourth and final phase is evaluation, which can take three major forms: formative, summative, and confirmative.
Formative evaluation provides feedback to improve the process.
Summative evaluation checks if the intervention is working and if performance is improving.
Confirmative evaluation assesses the effectiveness, efficiency, and impact of the intervention.
Evaluation happens across all steps in the human performance technology process.
Graduates of the program will gain expertise in every step and phase of the model.
Human performance technology can effectively improve performance in organizations.
Franklin University offers a program in instructional design and performance technology.
Transcripts
what is human performance technology
this is a question that you'll likely
receive as you continue your Graduate
Studies at Franklin University and
you'll probably receive that same
question as a professional in the field
and you'll be able to build on your
knowledge about human performance
technology as you progress through the
program so first let's define human per
performance
technology it is a systematic approach
to improving productivity and comp
competence it is problem solving using a
suite of methods procedures and
strategies it's important to note that
human performance technology takes a
very holistic look at performance and
can use many different kinds of analyses
and interventions to really improve
performance and that's the goal of human
performance technology is to improve
performance one of the models that you
will use in your studies and in your
work as a performance technologist is
the human performance technology
model now there are four General phases
within this model and we'll kind of
describe each of these phases briefly
with an acknowledgement that this model
is much more in depth than our overview
here now the first phase or step in the
model is analysis and there are two
major things that you would do in this
analysis the first is to really figure
out what the performance Gap is and to
find out what that performance Gap is
you take a look at the desired
performance versus the actual
performance for example if you're
working with a group of customer service
representatives and the goal is to have
those Representatives handle their phone
calls on average uh for 3 minutes each
call well if that group is actually
performing at around 3 minutes and 45
seconds per call then there's some a gap
of 47 seconds once you know what that
Gap is the next thing to really analyze
and take a look at are the
causes these can be environmental causes
or individual causes so as soon as you
know what the performance Gap is and
what the causes of that Gap are the next
step is to select an intervention and
these interventions can really have two
major categories they can be
environmental or they can be individual
those are the two levels of course there
are many different strategies and
different techniques that can be used
for each of those but again those are
the general categories that you can use
the next step is to implement that
intervent and there are several
strategies for doing this effectively
partnering with individuals across the
organization and even outside the
organization using Consultants to help
Define and use effective processes
project management to keep the
implementation on track and
communication to make sure everyone is
on board and understands what's
happening the final step or phase in
this model is evaluation and this really
takes three major forms the first is
formative and this means that you
evaluate what's happening to get
feedback and improve the process summi
of really helps you to see whether it's
working whether people are actually
learning or the performance is improving
and then confirmative that really checks
to see the effectiveness or efficiency
or the impact of what's been done this
evaluation really happens across the
entire other three steps in the process
but as you go through the program you'll
gain expertise at every one of these
steps and phases and you'll find that
you're able to improve performance very
effectively in the organizations that
you work in so this has been a basic
introduction to what human performance
technology is and we will continue to
share more videos on topics of interest
in the instructional design and
performance technology program at
Franklin University
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