What is ServiceNow?

Summary

ServiceNowSimple's video offers a comprehensive introduction to ServiceNow, a cloud-based IT management platform. Founded by Fred Luddy in 2003, ServiceNow aims to simplify IT processes for businesses, enabling them to solve problems efficiently. The video delves into the company's history, its recognition as a top workplace, and its innovative approach to IT services. It explains the NOW Platform's capabilities, including its robust infrastructure, security, and customizable workflows, all designed to empower business users. With global offices and a commitment to innovation, ServiceNow redefines IT as a service, not just an expense.

Takeaways

• 😀 ServiceNow is a platform designed to simplify IT processes for businesses, making it user-friendly and intuitive.
• 🏆 ServiceNow has been recognized as a top workplace and has a reputation for innovation and being admired in the industry.
• 👥 The company is made up of over 17,000 employees globally and is led by CEO Bill McDermott, with Fred Luddy as the founder and chairman.
• 💡 Fred Luddy's motivation for founding ServiceNow was to address the frustration businesspeople felt when dealing with IT departments, aiming to make IT services more accessible and efficient.
• 🚀 ServiceNow started in 2003 as GlideSoft and rebranded in 2006, going public in 2012 and being named the most innovative company by Forbes in 2018.
• 🌐 The NOW Platform is a cloud-based APaaS that provides the necessary infrastructure, applications, and workflows for business IT needs.
• 🛡️ ServiceNow includes robust security measures, redundancy, failover, and data backup solutions to ensure business continuity.
• 🔧 The platform supports a wide range of pre-built applications and workflows, with the flexibility to create custom solutions.
• 📈 ServiceNow's applications are categorized into IT Workflows, Employee Workflows, Customer Workflows, and Creator Workflows, catering to various business needs.
• 🌍 The company is headquartered in Santa Clara, California, with a global presence and data centers spread across different regions.
• 📝 ServiceNow's mission is to provide a cloud-based environment where businesspeople can solve their problems efficiently, reducing reliance on traditional IT departments.

Q & A

What is the main purpose of ServiceNowSimple's YouTube channel?

The main purpose of ServiceNowSimple's YouTube channel is to answer ServiceNow related questions in a manner that is simple and easy to understand.

What is the significance of the phrase from Rudyard Kipling's poem in the context of the video?

The phrase from Rudyard Kipling's poem is used as a framework to explore the definition of ServiceNow by asking the questions: Who, What, Where, When, Why, and How.

How many employees does ServiceNow have, and what recognitions has the company received regarding its workplace environment?

ServiceNow has over 17,000 employees globally. In 2022, it was recognized as one of Glassdoor’s Best Places to Work in both the United States and the UK, and in 2021, it was listed among FORTUNE magazine’s World’s Most Admired Companies and 100 Best Companies to Work For.

Who are some of the notable figures associated with ServiceNow?

Notable figures associated with ServiceNow include Bill McDermott, the current CEO and former CEO of SAP, and Fred Luddy, the founder and current chairman of the company's board of directors.

What was the original name of ServiceNow, and when did it change to ServiceNow?

The original name of ServiceNow was GlideSoft, and the name change to ServiceNow occurred in 2006.

When did ServiceNow become a publicly traded company, and what is its ticker symbol?

ServiceNow became a publicly traded company in 2012, and its ticker symbol is NOW.

What was Fred Luddy's motivation for founding ServiceNow?

Fred Luddy founded ServiceNow to address the frustration and inefficiency in the exchange between business operations and IT, aiming to make IT services more accessible and intuitive for businesspeople.

How does ServiceNow aim to change the traditional IT department's role in a company?

ServiceNow aims to transform the traditional IT department's role by providing a cloud-based platform that allows businesspeople to solve business problems themselves, making IT services more intuitive and user-friendly.

What is the NOW Platform, and what does it offer to business users?

The NOW Platform is a cloud-based Application Platform as a Service (APaaS) that offers infrastructure, platform, applications, and workflows to support business IT needs, enabling business users to connect and utilize the platform from their PCs or mobile devices.

What types of workflows and applications does ServiceNow categorize its functionality into?

ServiceNow categorizes its application functionality into IT Workflows, Employee Workflows, Customer Workflows, and Creator Workflows, with each category having subcategories targeting specific company needs.

Where is ServiceNow headquartered, and does it have a global presence?

ServiceNow is headquartered in Santa Clara, California, and has a global presence with offices and employees across North America, Latin America, Europe, the Middle-East, Africa, Asia Pacific, and Japan.