Acronis Cyber Protect Cloud: Tip 6 - How to Move a Tenant

Summary

In this Acronis Support Quick Tips video, Francisco Maddie outlines the process of moving tenants within the Acronis Cyber Cloud Management portal. He explains the types of tenants, including customer, unit, partner, and folder, and the restrictions on moving them. The tutorial demonstrates the step-by-step process of moving a first-level customer tenant to a folder, emphasizing the necessity for the target tenant to have the same or more services as the original. The video concludes with a caution about ensuring service compatibility to avoid errors during the move.

Takeaways

• 📚 There are different types of tenants in Acronis Cyber Cloud: customer, unit, partner, and folder tenants, each serving specific roles within the organization.
• 🔄 Tenants can be moved between different types of parent tenants under certain restrictions, but customer tenants cannot be moved within another customer tenant.
• 🚫 A partner or folder tenant can only be moved to another partner or folder tenant, reflecting the hierarchical structure of tenant relationships.
• 🏢 The customer tenant represents an end-user company and can create unit tenants, while the partner tenant acts as a service provider and can create partner customer and folder tenants.
• ⛔ A unit tenant cannot be moved out of a customer tenant, indicating a fixed relationship between unit and customer tenants.
• 📦 When moving a customer tenant, the storages assigned must exist in the target partner or folder tenant to ensure data continuity.
• 🔗 Tenants can only be moved within the same partner account hierarchy, and moving outside the root requires contacting a partner success manager.
• 🔄 The process of moving a tenant involves identifying the internal ID of the destination tenant and using it to initiate the move.
• 🔑 Knowledge of the destination tenant's internal ID is crucial for the successful relocation of a tenant within the Acronis Cyber Cloud Management Portal.
• ✅ Before moving a tenant, it is important to ensure that the destination tenant has the same or a larger set of services and offerings as the original tenant.
• ❌ Attempting to move a tenant to a destination with fewer services will result in an error, highlighting the importance of service compatibility in the move process.

Q & A

What is the purpose of the video?

The purpose of the video is to demonstrate different scenarios related to moving a tenant in the Acronis Cyber Cloud Management portal.

What are the different types of tenants mentioned in the script?

The script mentions three types of tenants: customer tenant, unit tenant, and partner tenant. Additionally, a folder tenant is introduced as a special type used for grouping similar child tenants.

What is a customer tenant in the context of Acronis Cyber Cloud?

A customer tenant represents an end-user company or organization that uses services and can create and have one or more unit tenants under it.

What is the role of a folder tenant in Acronis Cyber Cloud?

A folder tenant is a special tenant type used for grouping similar child tenants together.

What is a partner tenant and what can it have under it?

A partner tenant represents a service provider that resells services. It can create and have one or more partner customer and folder tenants under it.

What are the restrictions when moving a partner or folder tenant?

A partner or folder tenant can only be moved to another partner or folder tenant.

Can a customer tenant be moved within another customer tenant?

No, a customer tenant cannot be moved within another customer tenant. It can only be moved to a partner or folder tenant.

What is required for moving a tenant if the target parent tenant has a different set of services?

A tenant can only be moved if the target parent tenant has the same or a larger set of services and offering items as the original tenant.

What must be ensured when moving a customer tenant?

When moving a customer tenant, all storages assigned to the customer tenant in the original partner tenant must exist in the target partner tenant.

What is the process for moving a first-level customer tenant to a first-level folder?

The process involves knowing the internal ID of the destination tenant, selecting the move option for the tenant to be moved, pasting the copied internal ID, and clicking on move.

What happens if a customer tenant has more services enabled than those available in the destination folder tenant?

An error will be displayed because the customer tenant cannot be moved to a destination with fewer services than it has enabled.

What should be done if there is a need to move a tenant out of the root partner and attendant?

Contact the partner success manager for assistance in moving a tenant out of the root partner and attendant.

Outlines

00:00

🔑 Tenant Types and Moving Process Overview

Francisco Maddie introduces the video, focusing on the different types of tenants in Acronis Cyber Cloud and the process of moving tenants between them. The video covers customer, unit, partner, and folder tenants, explaining their roles and the restrictions on moving them within the Acronis Cyber Cloud Management Portal. The importance of understanding tenant types is emphasized for effective management and service provision.

🚫 Restrictions on Tenant Movement

This section outlines the restrictions for moving tenants within the Acronis Cyber Cloud. It specifies that a partner or folder tenant can only be moved to another partner or folder tenant, while a customer tenant can only be moved to a partner or folder tenant, not within another customer tenant. Additionally, a unit tenant cannot be moved out of a customer tenant, and the target parent tenant must offer the same or more services as the original tenant for a successful move.

📦 Tenant Moving Requirements and Process

The script explains the requirements for moving a customer tenant, including the necessity for the target tenant to have the same or more services and offerings as the original tenant. It also details the process of moving a tenant, starting with obtaining the internal ID of the destination tenant, followed by the move operation using the copied ID. The importance of having the required storages in the target tenant is highlighted, as customer service data cannot be transferred between storages.

🛠️ Demonstration of Moving a Tenant

The video provides a step-by-step demonstration of moving a first-level customer tenant to a first-level folder. It shows how to find and copy the internal ID of the destination tenant, and then how to use this ID to move the tenant. The process concludes with verifying that the moved tenant is now part of the destination tenant. The video also reminds viewers to ensure that the services and offerings enabled in the tenant to be moved are available in the destination tenant.

❌ Error Handling During Tenant Movement

The final part of the script illustrates what happens when attempting to move a tenant to a destination that does not have the required services enabled. It shows an error message that would appear if the customer tenant to be moved has more services enabled than those available in the destination folder tenant. This serves as a cautionary note to viewers to always check service compatibility before initiating a tenant move.

Keywords

💡Acronis Support

Acronis Support refers to the customer service provided by Acronis, a company specializing in cyber protection solutions. In the context of the video, it is the starting point for the discussion on managing tenants within the Acronis Cyber Cloud Management Portal, indicating the source of the information and the service being discussed.

💡Tenant

In the video, a 'tenant' refers to a distinct entity within the Acronis Cyber Cloud Management Portal. Tenants can be of different types, such as customer, partner, or folder tenants, and they represent different levels of service users or providers within the Acronis ecosystem. The video focuses on the process of moving tenants between different parent entities.

💡Customer Tenant

A 'customer tenant' is an end-user company or organization that utilizes Acronis services. It can create and have one or more unit tenants under it. The video script discusses the restrictions and processes involved in moving a customer tenant, emphasizing the importance of ensuring that the target parent tenant has the necessary services.

💡Unit Tenant

A 'unit tenant' is a specific type of tenant that cannot be moved out of a customer tenant, as mentioned in the script. It represents a subdivision within a customer tenant and is subject to the rules and services of the overarching customer tenant.

💡Folder Tenant

A 'folder tenant' is a special type of tenant used for grouping similar child tenants together. It plays a role in organizing and managing multiple tenants under a single entity within the Acronis Cyber Cloud Management Portal, as explained in the script.

💡Partner Tenant

A 'partner tenant' represents a service provider that resells Acronis services. It can create and have one or more partner customer and folder tenants under it. The script outlines the restrictions for moving partner tenants, which can only be moved to another partner or folder tenant.

💡Service Offering Items

Service offering items refer to the specific services and features provided by Acronis to its tenants. The script emphasizes that when moving a tenant, the target parent tenant must have the same or a larger set of these items as the original tenant to ensure continuity of service.

💡Internal ID

The 'internal ID' is a unique identifier for a tenant within the Acronis Cyber Cloud Management Portal. The script describes the process of obtaining and using the internal ID to move a tenant to a new parent entity, which is a crucial step in the tenant relocation process.

💡Move Option

The 'move option' is a feature within the Acronis Cyber Cloud Management Portal that allows administrators to relocate a tenant to a different parent entity. The script provides a step-by-step guide on how to use this option, including copying the internal ID and pasting it during the move process.

💡Cyber Protect Service

The 'Cyber Protect Service' is one of the services enabled within the Acronis ecosystem. The script uses it as an example to illustrate the importance of ensuring that the destination tenant has the necessary services enabled before moving a tenant.

💡Partner Success Manager

A 'Partner Success Manager' is a point of contact within Acronis for partners who need assistance with more complex tenant management tasks, such as moving a tenant out of the root partner tenant. The script mentions contacting this role for such specialized needs.

Highlights

Introduction to Acronis Support Quick Tips by Francisco Maddie

Explanation of different tenant types in Acronis Cyber Cloud

Description of Customer Tenant as an end-user company or organization

Unit Tenants can be created under a Customer Tenant

Folder Tenants used for grouping similar child tenants

Partner Tenant represents a service provider reselling services

Restrictions on moving tenants between different tenant types

A Partner or Folder Tenant can only be moved to another Partner or Folder Tenant

Customer Tenants cannot be moved within another Customer Tenant

Unit Tenants cannot be moved out of a Customer Tenant

Tenants can only be moved if the target has the same or larger set of services

Partner Tenants can only be moved within one Partner account hierarchy

Process of moving a Customer Tenant to a Folder Tenant demonstrated

Requirement to know the internal ID of the destination tenant for moving

Step-by-step guide on how to move a tenant in the Acronis Cyber Cloud Management Portal

Necessity for storages assigned to the customer tenant to exist in the target tenant

Error displayed if the tenant to be moved has more services than the destination

Conclusion and reminder to ensure services and offerings match between tenants

Transcripts

[Music]

hello and welcome to the acronis support

quick tips

my name is francisco maddie and in this

video i am going to show you the

different scenarios related to moving a

tenant in acronis cyber cloud management

portal let's get started first of all i

like to recall the different types of

tenants which exist in acronis cyber

cloud this will be useful to understand

the tenant moving process and their

instructions in place when it comes to

moving tenants the customer tenant

represents an end-user company or

organization that uses services

a customer tenant can create and have

one or more unit tenants under it

the folder tenant is a special tenant

type used for grouping similar child

tenants together the partner tenant

represents a service provider that

resells services it can create and have

one or more partner customer and folder

tenants under it

now let's take a look at the

restrictions in place a partner or

folder tenant can be moved only to a

partner or folder tenant

a customer tenant can be moved only to a

partner or folder tenant that is it's

not possible to move a customer tenant

within another customer tenant

a unit tenant cannot be moved out of a

customer tenant

a tenant can be moved only if the target

parent tenant has the same or a larger

set of services and offering items as

the original partner tenant

tenants can be moved only inside one

partner account hierarchy

if there's the need to move a tenant out

of your root part and attendant please

contact your partner success manager

when moving a customer tenant all

storages assigned to the customer tenant

in the original part in the tenant must

exist in the target part and a tenant

this is required because the customer

service related data cannot be moved

from one storage to another storage

now let's take a look at the process

in this example we will move the first

level customer tenant to the first level

folder

the first step is to know the internal

id of the destination tenant we'll go on

the first level folder row click on the

three dots and select show id

on the tenant id window we'll copy the

internal id value

and then we'll click on cancel

in the next step we'll go on the tenant

we want to move we'll click on the three

dots again and then on the move option

finally we'll paste the internal id we

have copied earlier

and then click on move

the first level customer has gone

and we can find it inside the

destination tenant

i remind you to make sure that services

and offering items enabled into the

tenant you want to move are available

into the destination tenant in this

example the first level folder

destination tenant has cyber protect

service enabled only

this other customer tenant as all the

service is enabled instead

[Music]

so if we repeat the same process for

this tenant

[Music]

an error will be displayed because the

customer tenant we want to move has more

services enabled than those that are

available in the destination folder

tenant

thanks for watching this video

[Music]