Week 6 | CCP Roles and responsibilities Part 2
Summary
TLDRThis learning capsule, presented by Dru, delves into the role and responsibilities of a Community Care Practitioner (CCP), focusing on the use of probing questions and reformulation in therapeutic settings. The session aims to enhance the practitioner's ability to elicit detailed information from clients and ensure they feel heard. It emphasizes the importance of active listening, the therapeutic value of silence, and the process of making sense of clients' experiences to guide them towards a deeper understanding of their emotions and thoughts.
Takeaways
- 📚 The learning objective is to understand the role of probing questions and reformulation in therapeutic settings for Community Care Practitioners (CCPs).
- 🧐 Probing questions are follow-up questions designed to elicit more information, description, and explanation from the client, helping them to delve deeper into their experiences.
- 🤔 The CCP's role includes viewing the client as a whole person and keeping the client's goal in sight, which is the desired outcome of the collaboration.
- 👂 There are four levels of listening, with levels three and four being crucial for transformation and becoming proficient at listening.
- 💬 Silence is an important tool in therapeutic settings, allowing for reflection and giving the client space to express themselves.
- 🔄 Reformulation is the act of rephrasing what the client has said to reflect understanding, allowing the client to feel heard and providing an opportunity for clarification.
- 🔎 Probing questions help CCPs to access the client's thoughts and emotions, understanding how they perceive and react to events in their life.
- 📝 The process of asking probing questions and reformulating creates a pattern that is effective for building trust and understanding in the therapeutic relationship.
- 🌟 The ultimate goal of using probing questions and reformulation is to help clients gain a deeper understanding of their own inner landscape, leading to relief and personal growth.
- 📈 CCPs should stay present and mindful, actively listening and adjusting their approach based on the client's responses and the evolving therapeutic process.
- 🔍 The use of probing questions and reformulation helps in making order out of chaos, providing clarity and direction in the therapeutic journey.
Q & A
What is the main focus of this learning capsule?
-The main focus of this learning capsule is to explain the role and responsibilities of a community care practitioner, specifically in the context of using probing questions and reformulating in a therapeutic setting.
What are the two main learning objectives of this recording?
-The two main learning objectives are to explain what is meant by probing questions and to explain what reformulating means in a therapeutic setting.
What does it mean to view the client as a whole person?
-Viewing the client as a whole person involves considering their overall well-being, including their physical, emotional, and social aspects, rather than focusing solely on a specific issue or symptom.
Why is it important for a CCP to keep the end in sight?
-Keeping the end in sight is important because it helps the CCP to focus on the client's goal or the desired outcome of their collaboration, ensuring that the therapeutic process is goal-oriented and effective.
What are the four levels of listening mentioned in the script?
-The four levels of listening are not explicitly detailed in the script, but it is implied that levels three and four are crucial for transformation and becoming proficient at listening, which involves being fully present and engaged with the client.
What is a probing question and why are they important in a therapeutic setting?
-A probing question is a responsive follow-up question designed to elicit more information, description, and explanation. They are important in a therapeutic setting because they help the client to delve deeper into their thoughts and feelings, providing a more comprehensive understanding of their situation.
How can silence be used effectively in a therapeutic setting?
-Silence in a therapeutic setting can be used as a reflective time, allowing the client to gather their thoughts and feelings. It can also serve as a nonverbal prompt, encouraging the client to continue sharing without interruption.
What is the purpose of reformulation in a therapeutic session?
-Reformulation in a therapeutic session serves to reflect understanding by reproducing what has been said. It allows the client to feel heard, clarifies any unclear points, and summarizes the client's narrative in a succinct manner.
Why is it important not to get nervous about asking probing questions?
-It is important not to get nervous about asking probing questions because the focus should be on being present and mindful with the client. This approach allows the practitioner to naturally follow the client's lead and respond appropriately to their needs.
How does the use of probing questions and reformulation contribute to the therapeutic process?
-The use of probing questions and reformulation contributes to the therapeutic process by encouraging deeper self-exploration and understanding on the part of the client. It helps in making order out of chaos and provides a structured approach to discussing and resolving issues.
What is the significance of viewing the client's situation from their perspective?
-Viewing the client's situation from their perspective is significant because it allows the practitioner to understand the personal impact and meaning of events in the client's life. This understanding is crucial for providing tailored support and guidance.
Outlines
🗣️ Probing Questions and Therapeutic Listening
The first paragraph introduces the learning objectives of the video script, focusing on the role of a community care practitioner (CCP) in using probing questions and understanding reformulation and reframing in a therapeutic setting. The speaker, Dru, emphasizes the importance of viewing the client as a whole person and keeping the client's goal in sight. The concept of 'levels of listening' is introduced, with a reference to a video by 'theaba' that explains the significance of listening at levels three and four for transformation. Probing questions are defined as responsive follow-up questions that invite the client to share more information, and the paragraph concludes with examples of how probing questions can be used to explore a client's experience, such as losing a job.
🤔 The Significance of Probing Questions and Silence
In the second paragraph, the importance of probing questions is further discussed, highlighting their role in accessing a client's thoughts and emotions. The speaker explains that different people react to events in unique ways, and probing questions help in understanding the client's personal experience. The paragraph also addresses the importance of being present and mindful during the therapeutic interaction, including managing discomfort with silence. Silence in therapy is presented as a normal and reflective part of the process, where the CCP should allow the client space and resist the urge to fill the silence. The use of silence as a nonverbal probing question is also introduced, suggesting that the CCP's silence can encourage the client to share more.
🔄 Reformulation in Therapeutic Communication
The final paragraph delves into the concept of reformulation, which is defined as a reproduction of what has been said to reflect understanding. Reformulation is presented as a tool that allows the client to feel heard and provides an opportunity for both the client and the CCP to clarify and summarize the client's narrative. The paragraph discusses the benefits of reformulation, such as confirming active listening, offering a succinct summary, and potentially introducing new insights to the client. The speaker encourages CCPs to practice reformulation, even if it's not perfect, as the intention and effort are what matter. The paragraph concludes by emphasizing the therapeutic benefits of using probing questions and reformulation to help clients gain a deeper understanding of their inner experiences.
Mindmap
Keywords
💡Probing Question
💡Reformulating
💡Reframing
💡Therapeutic Setting
💡Holding Space
💡Levels of Listening
💡Client's Goal
💡Mindfulness
💡Silence
💡Emotions
💡Inner Landscape
Highlights
Introduction to the role and responsibilities of a Community Care Practitioner (CCP), emphasizing the importance of using probing questions and reformulating in a therapeutic setting.
Learning objectives outlined for understanding the meaning of probing questions and the concept of reformulating and reframing in therapy.
The CCP's responsibility to view the client as a whole person and to keep the client's goal in sight as the desired outcome of their collaboration.
Importance of the four levels of listening as described by theaba video for achieving transformation and becoming proficient at listening.
Probing questions defined as responsive follow-up questions designed to elicit more information, description, and explanation from the client.
The process of welcoming client information with openness and curiosity, exemplified by responding to a client's job loss with empathy and a request for more details.
Examples of probing questions that delve into the client's experience, such as asking about the duration of their employment and their emotional response to job loss.
The significance of probing questions in accessing the client's thoughts and emotions to understand their unique perspective on a situation.
Advice on staying present and mindful during client interactions, bringing attention back to the client's narrative when distracted.
The acceptance of silence in therapeutic settings as a normal part of the process, allowing for reflection and giving the client space to express themselves.
The concept of using silence as a nonverbal probing question, encouraging the client to elaborate on their feelings through nonverbal cues.
Reformulation defined as the reproduction of what has been said to reflect understanding, serving as a tool for client engagement and clarification.
The role of reformulation in confirming active listening and summarizing the client's narrative in a succinct and fresh manner.
The value of reformulation in allowing the client to clarify and make their narrative more precise, even if the practitioner's interpretation was incorrect.
The pattern of using probing questions and reformulation as an effective and reassuring method for helping clients gain a deeper understanding of their inner landscape.
The therapeutic benefits of discussing issues in a safe setting, leading to relief and秩序 through the process of making order out of chaos.
Encouragement for CCPs to practice using probing questions and reformulation throughout their program to enhance their skills in client interactions.
Conclusion summarizing the objectives of the recording and the importance of viewing the client as a whole person, keeping the end in sight, and understanding the CCP's role and responsibilities.
Transcripts
hello and welcome my name is
Dru this learning capsule is part two
about the role and responsibilities of
the community care
practitioner so by the end of this
recording the learning objective is for
you to be able to explain what is meant
by probing question because ccps must
use them all the time and secondly to be
able to explain what
reformulating uh and reframing means in
uh a therapeutic
setting so while holding a space for a
client a CCP has responsibilities to
carry out within their role and those
are to view the client as a whole person
right we've talked about this in the
other learning capsule to keep the end
in sight which is about the client's
goal right the desired outcome of of
your collaboration right and those two
bullets are covered in the learning C
capsule called ccp's role and
responsibility part one next is the four
levels of listening right if you haven't
had the chance yet make sure make sure
you to watch
theaba video in which he describes uh uh
how we must live how we must uh listen
at levels three and four uh to reach
transformation and become fundies at
listening right so this idea of levels
of
listening and that brings me to the last
two bullets on the screen which are the
topics of this recording that is asking
probing questions and
reformulating a probing
question is a responsive followup
question designed to elicit more
information description and
explanation when you're holding space
for a
client probing questions are a natural
part of that process right when the
client talks to you about what's going
on on in their mind so you welcome the
information
with openness and curiosity right it's
like oh um for example the client tells
you they've lost their job last
month
um you respond by I'm sorry to hear that
you have to not only open curiosity but
it's also like responding to what's
there like you're sorry to hear that and
then do you want to tell me what
happened or tell me more right tell me
please tell me more right it's a gentle
invitation for the client to keep going
they explain that they've lost their job
because big budget cuts in the
department all of things um and then
there are a lot of questions you can ask
from there
like
um how long were you with your
organization what work were you doing
um how are you feeling how that how did
that make you feel
right
um You can ask that and then you can
also
ask tell me
more the questions like you're going to
have to feel your way to it right um is
it is is a probing question
something that is going to
be
um the the the
upside let's say it like this the upside
of a probing question right is like for
example the question about how long you
know how long were there with your
organization and their job it gives the
client time to describe the word work
and to put themselves back into the
environment right and then once they've
done that you might have gained a a
small sense about how much they've
enjoyed work working there or not how
connected to the others they were or not
or so so when you ask and how do that
make you feel you're you're you're
asking you're using a probing question
that's much more personal right and you
see where it takes the client when you
ask the client so tell me
more then the mind is going to
decide to tell you things and you're
going to be listening and reflecting it
back so that that they they hear that
you're hearing them and what they're
going to tell you you can you can ask
so of all of the things there's a reason
why these parts are important right and
so what else is like this is important
because right or what did you make that
mean right that this this is happening
right and when when when they tell you
what they made that mean then you have
access to their
thoughts right or
when
um
um how do that make you feel you have
access to their
emotions right um
um why is that
important then they tell you what is
what is you know front front of because
any issue you know any a person can look
at things very very differently right
something happens to me and I will react
in this way something happens to this
person they will react in a different
way what you want to know is what what
did this do to you and and why and so
you're learning about person's
background right why why does this thing
hurt in a particular way why is this
thing important for us to to to remember
right
so it's important not to get
nervous about what probing questions to
ask next right you you what you're what
you're wanting to be is like you're
you're present you're in your mindful
state of being right you're staying
present with the person right and you
bring your attention back to what the
client is say when you feel yourself go
R you you bring yourself back right um
there'll be times when a client is is
very silent uh or the client tells you
they don't know where to start or they
have nothing to say
right it's it's fine silence is a thing
right it's normal uh in a therapeutic
setting it could mean lots of different
things right and it's normal for silence
to occur when you're holding space for
someone it's reflective time and you
have to allow for it right you you allow
for the silences you resist the urges to
speak into it right you you notice if
you have like discomfort with it oh look
this is making me uncomfortable but you
don't necessarily act out on it right
give the client space um and if the if
the client tells you that you have
nothing to talk about right then
uh like you you you you recognize that
they're there they showed up for their
appointment and that's important right
like you ask them what's on your mind
right now what is what are you coming
with right um how was your day right um
what are you filled up with right now
what's been on your mind right um and
you follow their lead their Pace right
and also we as ccps can use silent paes
pauses when we're listening right when
we're listening and observing right in
fact our silence can even function as a
as a nonverbal prob question right um if
I go back to the the to to the example
of the client who's lost their job for
example after you ask them how they've
been feeling since their job loss right
tell you they've been feeling
angry right they tell you I I'm I've
been I've been so angry and and you
remain like in response you're like Ang
you're silent and you
nod just sort of giving giving it space
that's a nonverbal cu that's
encouragement right like
sadness rage um uh uh anger are super
important to
welcome right
um and
uh yeah you'll discover that there are
many interesting aspects to silence the
more experience you gain holding uh
space with
clients one a client has shared
important insights with you another tool
that works together with poing questions
is
reformulation so
reformulation
uh reflecting
reformulating reframing right it
reformulation refers to a reproduction
of what has been said and reflects
understanding that's the definition so
in a therapeutic session a setting
rather a reformulating is a really
helpful tool it gives the chance to the
client and the CCP to to the first thing
that it does is that it allows the
client to feel
heard right like if the person if you're
reflecting back to the person this is
what I heard and you're reflecting at
different levels the more levels you can
capture the more they feel heard right
then it gives the chance to the
client and the CCP to maybe
clarify some things that weren't clear
right when the CCP reformulates
um it confirms that the client has been
uh you know it confirms to the client
that you've been engaged you've been
listening very actively and it
summarizes
um um the client's narrative like
whatever has been said in a in a in a
succinct like it's short it's
like it's Su syin and it's fresh and new
and it it can include nuances that the
client hadn't even considered right when
you're listening at these different
levels you're telling the person
something
back and then and then don't be afraid
right even if you heard something and
you're like you just offer it back and
maybe it's completely wrong and that's
fine right it's fine the the the what is
appreciated is the is the intention and
the work to be following the person very
closely right so even if you hear
something or you interpret something
where the client is like no not quite
don't worry about it it's great that you
should because sometimes it's what the
person said sometimes it's what you
heard but the it really doesn't matter
because the point is that it gives the
person the client the chance to to
clarify something make it more precise
you know and every time you meet the
client you're inviting them to share
right you're asking them probing
questions you're reflecting and
reformulating and it's a it's a it's a
pattern that's very effective and it's
reassuring and it
it's it's not only a reassuring it that
is part of the work right you're undoing
the notot as you're sort of this is this
is how you make it you know what was a
mess becomes like an orderly thing
because oh is this what we're talking
about yeah that's what we're talking
okay so then it become you make order
out of chaos
right over time um the client right
rather the client benefits by gaining a
deeper understanding of Their Own inner
landscape that's the point right and
over time talking things
through like this in a safe setting
brings a great deal of of relief right
like the it's it's and you'll have
plenty of chance to practice using
probing questions and reformulating over
the course of this
program in this recording our objective
was for you to be able to explain what
is meant by proving questions and
secondly to be able to explain what re
formulating means in a therapeutic
session uh setting rather sorry if you
haven't done so uh please be sure to
watch part one in which we talk about
viewing the client as a whole person and
keeping the end inide and once uh done
you you'll have completed the
exploration of a ccp's role and
responsibilities thank you for listening
and see you in the next cap
so
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