Common Causes of Conflict
Summary
TLDRThis script explores the multifaceted nature of conflict, identifying common causes such as task disagreements, process conflicts due to role ambiguity, and interpersonal clashes stemming from personality differences. It highlights the impact of scarce resources, change, and values on conflict, emphasizing the importance of understanding these dynamics for effective organizational conflict management. The role of communication in exacerbating or mitigating conflicts is also underscored.
Takeaways
- 🔍 Conflict arises from disagreements stemming from perceived threats to interests, needs, or concerns.
- 🛠 Task conflict is a disagreement about tasks or goals and can be beneficial in the early stages of a project to increase innovation.
- 🌟 Moderate task conflict is productive if handled correctly, as it can generate more alternatives and innovation.
- 🔄 Process conflict involves disagreements about how to accomplish a task, who is responsible, and how tasks should be delegated.
- 🤝 Role ambiguity can lead to process conflict when work tasks are not clearly assigned, causing employees to compete for desirable assignments.
- 👥 Interpersonal differences, such as in motivations, assumptions, or personality, can trigger relationship conflict.
- 💥 Personality traits like dogmatism or power motivation can exacerbate relationship conflicts and lead to dysfunctional disputes.
- 💰 Conflicts of interest often arise from the availability and allocation of scarce resources, leading to competition and incompatibility of needs.
- 🛑 Change is a primary driver of conflict, with organizational and external changes increasing uncertainty and opportunities for conflict.
- 🌐 Values conflicts occur due to differences in beliefs about what is considered good, bad, fair, or unfair.
- 📢 Poor communication increases uncertainty and can lead to informational conflict, where there is a lack of or disagreement over relevant information.
- 🏢 Structural conflict is the result of organizational processes or features, which can manifest horizontally or vertically within the organization.
Q & A
What is the short definition of conflict according to the script?
-Conflict is a disagreement that arises when two or more parties perceive a threat to their interests, needs, or concerns.
Why is a moderate amount of task conflict beneficial in the early stages of a project?
-A moderate amount of task conflict is beneficial because it increases innovation and generates more alternatives from which to choose.
How can task conflict be productive if handled correctly?
-Task conflict can be productive if it is managed in a way that leverages differing viewpoints to enhance creativity and problem-solving.
What is process conflict and how can it arise?
-Process conflict reflects disagreement about how to accomplish a task, including who is responsible for what and how tasks should be delegated. It can arise due to role ambiguity or unclear task assignments.
How does relationship conflict differ from task conflict?
-Relationship conflict is the result of incompatibility or differences between individuals and groups, often triggered by interpersonal differences such as personality traits, while task conflict is about disagreements on tasks or goals.
What personality traits can trigger relationship conflict?
-Personality traits such as dogmatism or power motivation can trigger relationship conflict.
Why is the availability and allocation of scarce resources a major source of conflict in organizations?
-Scarce resources can create conflicts of interest when individuals or groups believe they have to satisfy their own needs at the expense of others, leading to competition and disagreements.
How does change cause conflict in an organization?
-Change, such as reorganization, downsizing, or changing business strategies, increases uncertainty and opportunities for resource conflicts, thus causing conflict.
What is values conflict and how can it arise?
-Values conflict arises from perceived or actual incompatibilities in beliefs about what is good or bad, right or wrong, fair or unfair. It can occur when people or groups have different values or a different understanding of the world.
How does poor communication increase the potential for conflict?
-Poor communication increases uncertainty, which can lead to informational conflict. This occurs when people lack important information, are misinformed, misinterpret information, or disagree about what information is relevant.
What is structural conflict and how does it occur?
-Structural conflict is the result of structural processes or features of the organization. It can be horizontal or vertical and arises from the way the organization is structured or how its processes are designed.
Why is understanding conflict critical to managing it in organizations?
-Understanding conflict is critical because it allows for the identification of the root causes and the development of strategies to address and resolve conflicts effectively, thus maintaining organizational harmony and productivity.
Outlines
🤔 Understanding Conflict Origins
This paragraph delves into the root causes of conflict, highlighting that it can stem from any source of disagreement. It emphasizes that conflict often arises when parties perceive a threat to their interests, needs, or concerns. The script discusses various types of conflict, including task conflict, which can be beneficial in the early stages of a project by fostering innovation, but may become detrimental over time, especially with complex tasks. Process conflict is explored as disagreements over task delegation and responsibilities, which can be exacerbated by role ambiguity. Interpersonal differences and personality traits, such as dogmatism or power motivation, are identified as triggers for relationship conflict. The paragraph also touches on conflicts of interest due to scarce resources and the impact of change and uncertainty, both within organizations and externally, on conflict dynamics. Values conflict, arising from differing beliefs and worldviews, and structural conflict due to organizational processes or features, are also covered. The importance of understanding these conflicts for effective management within organizations is underscored.
Mindmap
Keywords
💡Conflict
💡Task Conflict
💡Process Conflict
💡Interpersonal Differences
💡Conflicts of Interest
💡Change
💡Values Conflict
💡Uncertainty
💡Poor Communication
💡Structural Conflict
💡Role Ambiguity
Highlights
Conflict can arise from anything that leads to a disagreement.
Conflict is a disagreement arising from a perceived threat to interests, needs, or concerns.
Task conflict is beneficial in the early stages of a project for innovation and generating alternatives.
Over time, task conflict can be detrimental, especially with complex tasks.
Process conflict involves disagreements about task execution, delegation, and responsibility assignment.
Role ambiguity increases process conflict as employees compete for desirable tasks.
Interpersonal differences can trigger relationship conflict due to incompatibilities in motivations or personality.
Personality traits like dogmatism or power motivation can fuel disputes and dysfunctional conflict.
Scarce resource allocation is a significant source of conflict in organizations.
Conflicts of interest occur when satisfying one's needs requires sacrificing another's.
Change is a primary driver of conflict, with uncertainty being a key factor.
Organizational changes increase uncertainty and opportunities for resource conflicts.
External changes, such as regulations or market conditions, can also trigger conflict.
Values and worldviews differences are a source of values conflict.
Values conflict arises from incompatibilities in beliefs about what is good, bad, fair, or unfair.
Poor communication increases uncertainty and the potential for conflict.
Informational conflict occurs due to lack of information or misinterpretation.
Structural conflict results from organizational processes or features, which can be horizontal or vertical.
Understanding conflict is critical for effective conflict management in organizations.
Transcripts
[Music]
what creates conflict the short answer
is that conflict can be caused by
anything that leads to a disagreement
let's take a look at common causes of
conflict conflict is a disagreement that
arises when two or more parties perceive
a threat to their interests needs or
concerns tasks conflict is a
disagreement about tasks or goals a
moderate amount of task conflict is
beneficial in the early stages of a
project because it increases innovation
and generates more alternatives from
which to choose
however task conflict is more likely to
be detrimental over time when tasks are
complex tasks conflict can be very
productive if handled correctly have you
ever wanted to do a task one way but
someone else preferred a different
strategy even when we agree about what
we're trying to accomplish we can still
disagree about how we should accomplish
it process conflict reflects conflict
about how to accomplish a task who is
responsible for what and how things
should be delegated role ambiguity
increases process conflict if a manager
does not clearly assign work tasks to
employees employees may experience
process conflict as they jockey with
each other to do the most desirable
assignments and avoid the least
desirable tasks have you ever had
trouble working with someone because you
just didn't like the person conflicts
can arise from interpersonal differences
in motivations assumptions or
personality interpersonal differences
are a common trigger of relationship
conflict which is the result of
incompatibility or differences between
individuals and groups relationship
conflict can be triggered by personality
particularly the personality traits of
dogmatism or power motivation
relationship problems can often fuel
disputes and lead to an uncertainty in
escalating spirals of dysfunctional
conflict the availability and allocation
of scarce resources is a major source of
conflict in organizations incompatible
needs and competition over perceived or
actual resource constraint
can create conflicts of interest
conflicts of interest can occur when
someone believes that they have to
satisfy their own needs the needs and
interests of someone else must be
sacrificed change also causes conflict
indeed it's been said that change is not
possible without conflict one of the
primary drivers of conflict is
uncertainty organizational changes
including reorganization downsizing and
changing business strategies increase
uncertainty and opportunities for
resource conflicts external changes can
also trigger conflict if regulations or
changing market conditions change the
relative importance of different
organizational groups people differ in
their values and worldviews these
differences are a source of values
conflict or conflict arising from
perceived or actual incompatibilities in
beliefs about what is good or bad right
or wrong fair or unfair values conflicts
can arise when people or groups have
different values or a different
understanding of the world
remember uncertainty is one of the
primary drivers of conflict poor
communication increases uncertainty and
can thus increase the potential for
conflict informational conflict occurs
when people lack important information
are misinformed misinterpret information
or disagree about what information is
relevant when one person or unit is
dependent on another for resources or
information the potential for conflict
increases structural conflict is the
result of structural processes or
features of the organization structural
conflict can be horizontal or vertical
understanding conflict is critical to
managing conflict in organizations
[Music]
you
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