Unlocking Efficiency: Transforming Transportation Management with TransportPro | #DISPATCHESH

Summary

In this podcast episode, Kelly Fedick from Transport Pro discusses the importance of technology in the transportation industry, emphasizing the need for robust TMS solutions to streamline operations. She highlights how Transport Pro's cloud-based system facilitates collaboration, automates processes, and combats fraud, offering a scalable solution for brokers and carriers. Fedick shares insights on the challenges of change management and the company's commitment to staying ahead with continuous innovation.

Takeaways

• 🌐 The tech world is rapidly evolving, and without technology to support workflow, businesses may fall behind due to the need for better communication and connectivity among all parties.
• 🚚 Technology is crucial for trucking companies with more than 10 trucks, as it moves them beyond basic spreadsheets to more sophisticated systems that offer better communication and updates to customers.
• 🤝 Transport Pro focuses on fostering seamless collaboration between supply chain partners, optimizing dispatch and load management, and simplifying billing and settlements through its cloud-based TMS.
• 🔄 The company's cloud-based approach allows for accessibility to data from anywhere at any time, providing convenience and real-time updates, which is essential in the non-stop freight industry.
• 📈 Transport Pro's system is designed to be the 'control tower of operations,' facilitating communication and connectivity to streamline operations and improve efficiency.
• 📊 The system offers a freight operations dashboard for a clear view of available loads, planned shipments, and in-transit updates, which is vital for matching freight with driver availability.
• 📲 Built-in tools like text messaging and document exchange simplify communication with drivers and carriers, keeping all relevant information organized and accessible within the system.
• 🔗 Transport Pro supports EDI for shippers, which automates the process of load tendering and updates, saving time and reducing manual entry errors.
• 🛠️ The platform is adaptable to various needs, from small operations to large enterprises, and is designed to grow with the company without requiring a system change.
• 🛑 The biggest challenge in implementing new software is the resistance to change and the fear of new technology, but once companies overcome this, they often see significant efficiency improvements.
• 💼 Transport Pro's system is all-inclusive, offering a comprehensive package that covers everything from dispatch to safety, billing, accounting, and preventative maintenance without additional costs for modules or integrations.

Q & A

What is the main focus of Transport Pro's technology?

Transport Pro focuses on providing cloud-based Transportation Management Solutions that foster seamless collaboration between supply chain partners, optimize dispatch and load management, and simplify billing and settlement.

How does the constant evolution of technology impact the transportation industry?

The constant evolution of technology impacts the transportation industry by driving the need for better communication, connectivity, automation, and collaboration among all parties involved in the supply chain.

Why is it necessary for a trucking company to have more than just a spreadsheet to manage their operations?

It is necessary because as trucking companies grow beyond a certain size, spreadsheets become insufficient for managing complex operations, communication, and updates required for efficient workflow and customer demands for shipment visibility.

What role does Transport Pro play in the area of driver settlements?

Transport Pro automates the generation of driver settlements, ensuring accurate and timely payments to drivers, and reducing the manual effort involved in this process.

How does Transport Pro address the issue of fraudulent activity in the transportation industry?

Transport Pro addresses fraudulent activity by implementing features like two-factor authentication, integration with platforms designed to catch bad actors, and emphasizing the importance of documenting and verifying contact information.

What was Kelly Fedick's background before joining Transport Pro?

Kelly Fedick had a background in journalism with a degree in the field and experience in communications roles, including working in the Publications department for a large government contractor.

How has Transport Pro adapted to the changing needs of the transportation industry since its inception?

Transport Pro has adapted by staying cloud-based since its inception, allowing for easy access to data from anywhere, and continually evolving its platform to include new features and integrations based on customer feedback and industry trends.

What are some of the key integrations that Transport Pro offers to enhance its service?

Key integrations include electronic data interchange (EDI) for shippers, electronic logging device (ELD) services for real-time location and status updates, and integrations with fuel card providers and factoring companies for streamlined settlements.

How does Transport Pro facilitate communication and collaboration among supply chain partners?

Transport Pro facilitates communication and collaboration through built-in tools like text messaging, customer and owner-operator portals for visibility, and automatic updates pushed to relevant parties.

What are some of the challenges faced when implementing Transport Pro's software?

The main challenge is the resistance to change, as companies accustomed to older platforms or manual processes may be hesitant to adopt new technology, despite its potential to streamline operations and improve efficiency.

How does Transport Pro ensure that its technology remains up-to-date and competitive?

Transport Pro ensures its technology remains competitive by having a dedicated development team that stays informed about industry trends, integrates customer feedback, and continuously rolls out new features and updates.

Outlines

00:00

🚚 The Importance of Technology in the Trucking Industry

The first paragraph introduces the constant change in the tech world and the necessity of technological support for workflow in the trucking industry. It highlights the challenges faced by a company with more than 10 trucks, emphasizing the need to move beyond spreadsheets for effective management. The speaker expresses a love for the industry's diverse tasks and mentions the issue of fraudulent activity, which has become rampant due to technology. The paragraph sets the stage for a discussion on Transportation Management Solutions (TMS) and introduces Kelly Fedick, an expert from Transport Pro, a cloud-based TMS company that aims to revolutionize back office operations.

05:00

📈 Evolution of Transport Pro and Market Dynamics

This paragraph delves into the evolution of Transport Pro since its inception in 2013 and the speaker's journey from a technical writer to the director of sales and marketing. It discusses the cyclical nature of the industry, the impact of COVID-19 on rates and capacity, and the benefits of a cloud-based approach, such as accessibility and convenience. The paragraph also touches on the importance of strong relationships in the supply chain and how technology facilitates better communication and collaboration among partners.

10:02

🔄 Streamlining Communication and Collaboration in Logistics

The third paragraph focuses on the importance of connectivity and collaboration in the logistics industry. It explains how Transport Pro acts as a control tower for operations, facilitating communication between different parties. The paragraph discusses the use of EDI for efficient load tendering and updates, the built-in text messaging tool for real-time communication with drivers, and customer portals for visibility into shipments. It also addresses the challenges companies face in establishing efficient communication.

15:05

🛠️ Overcoming Resistance to Change in Technology Implementation

This paragraph discusses the challenges of implementing new software, with resistance to change being a significant barrier. Companies accustomed to traditional methods like spreadsheets often find it hard to transition. However, the benefits of automation and AI are highlighted, along with the affordability and competitive nature of Transport Pro's solution. The paragraph shares a customer's testimonial, emphasizing the positive impact of the software on their business operations.

20:08

📊 Enhancing Dispatch and Load Management with Real-time Data

The focus of this paragraph is on how Transport Pro's TMS solution streamlines dispatch and load management. It describes the freight operations dashboard as a central hub for operations teams, providing clear visibility of available, planned, and in-transit shipments. The paragraph also covers the integration with ELD providers for real-time location and status updates, as well as tools for tracking and traceability, and the system's capacity to match freight with driver availability.

25:11

📝 Key Features of Transport Pro's Brokerage Software

The paragraph outlines the key features of Transport Pro's brokerage software, emphasizing its comprehensive package that includes digital freight matching, electronic signatures, and integration with third-party applications. It highlights the system's all-inclusive nature, offering a wide range of functionalities from dispatch to accounting without additional costs. The paragraph also discusses the benefits of extended capacity services and real-time data exchange for managing freight across multiple transportation entities.

30:11

💼 Streamlining Billing and Settlements with Automation

This paragraph discusses how Transport Pro simplifies the billing and settlement processes, ensuring accurate invoicing and timely payments. It describes the system's tightly knit workflow where tasks trigger subsequent actions, such as generating invoices and combining them with supporting documentation. The paragraph also mentions integration with factoring services and the automatic generation of driver settlements, including customizable payment structures and electronic statements.

35:16

📁 Advanced Document Management in the Transportation Industry

The focus of this paragraph is on Transport Pro's document management system, which streamlines the storage and organization of essential paperwork. It discusses the use of in-cab scanning, mobile apps, and intelligent capture imaging platforms to automate the process of getting documents into the system. The paragraph highlights the benefits of reducing manual indexing and the integration of machine learning to improve efficiency in document processing.

40:16

🔌 The Power of Integrations in Transportation Technology

This paragraph explores the importance of integrations in staying competitive in the transportation technology landscape. It discusses Transport Pro's integration with fuel card providers, ELD services, factoring companies, and other third-party solutions. The paragraph emphasizes how these integrations provide a competitive advantage by automating processes, providing real-time data, and enhancing security in the onboarding and vetting of carriers.

🚨 Combating Fraud in the Transportation Industry

The final paragraph addresses the prevalent issue of fraud in the transportation industry, which has become rampant with the evolution of technology. It stresses the importance of education and technology in combating fraud, such as using two-factor authentication, integrating with platforms designed to catch bad actors, and verifying contact information. The paragraph concludes with the need for fundamental education on recognizing red flags and the importance of due diligence in preventing fraud.

🌐 Staying Ahead with Technological Advancements

In this paragraph, the speaker discusses how Transport Pro stays ahead of the curve by continually developing and integrating new market apps and technologies. The development team is dedicated to keeping up with industry trends and customer feedback to evolve the product. The paragraph hints at exciting upcoming features, emphasizing the company's commitment to being an ever-evolving tech solution.

🌟 Success Stories of Transport Pro's Impact

The closing paragraph shares a success story of a long-standing Transport Pro customer who has grown significantly while using the system. It highlights the adaptability, scalability, and flexibility of Transport Pro, which has supported the customer's growth from 30 to over 800 employees. The story emphasizes the efficiency gains, particularly in paperwork processing, and positions Transport Pro as a long-term solution for businesses in the transportation industry.

Keywords

💡Technology Stack

A 'technology stack' refers to the combination of different software products and tools used to develop, run, and manage applications or systems. In the context of the video, it's crucial for businesses, especially those with more than 10 trucks, to have a robust technology stack to improve workflow, communication, and connectivity. The script mentions the inadequacy of relying solely on spreadsheets and the need for advanced tech to stay competitive.

💡Transportation Management System (TMS)

A 'Transportation Management System (TMS)' is a software solution that helps manage the logistics of moving goods, including fleet management, routing and dispatching, and tracking of deliveries. The video emphasizes the importance of TMS in streamlining operations, enhancing communication among supply chain partners, and improving efficiency in the transportation industry.

💡Cloud-Based Solution

A 'cloud-based solution' is a service delivered over the Internet, which allows access to software and its functions from anywhere with an Internet connection. The script highlights the advantages of Transport Pro's cloud-based approach, such as the ability to access data and systems from any location, providing convenience and real-time updates for users in the dynamic freight industry.

💡Electronic Data Interchange (EDI)

'Electronic Data Interchange (EDI)' is the electronic transmission of business data in a standardized format from one company's computer system to another's. The video script discusses how Transport Pro facilitates EDI to automate the process of load tendering, saving time and improving communication between shippers and transport companies.

💡Collaboration

'Collaboration' in the script refers to the process of working together to achieve a common goal, particularly in the context of supply chain management. The video underscores the importance of technology in fostering seamless collaboration between different entities in the transportation industry, such as asset-based trucking companies, brokers, and shippers.

💡Fraudulent Activity

'Fraudulent activity' involves deceptive conduct or actions violating the law with the intent to gain unlawful benefits. The script mentions the rampant issue of fraud in the industry and how technology, such as Transport Pro's systems, can help combat it through features like two-factor authentication and integration with platforms designed to identify bad actors.

💡Billing and Settlement

'Billing and settlement' involves the processes of invoicing customers and paying parties involved in the transportation of goods. The script explains how Transport Pro simplifies these processes through automated invoice generation and driver settlements, ensuring accurate invoicing and timely payments, which is critical for maintaining business operations and relationships.

💡Integration

'Integration' in the context of the video refers to the linking of different software systems or applications to work together seamlessly. The script discusses various integrations offered by Transport Pro, such as with ELD providers and fuel card services, which provide a competitive advantage by automating processes and improving data accuracy.

💡Load Board

A 'load board' is an online platform where shippers and carriers can find and negotiate the transportation of cargo. The script mentions an incident with a load board going offline multiple times, which could be related to fraudulent activities. This highlights the importance of reliable technology in the freight industry.

💡Preventative Maintenance

'Preventative maintenance' is the regular inspection and servicing of vehicles to prevent breakdowns and prolong their lifespan. The script mentions Transport Pro's feature that allows tracking of maintenance schedules, which is vital for fleet management and ensuring vehicles are always ready for dispatch.

💡Document Management

'Document management' involves the storage, organization, and retrieval of documents in digital form. The script describes Transport Pro's document management system, which streamlines the process of handling essential paperwork in the transportation industry, making use of features like in-cab scanning and secure cloud storage to automate and simplify the workflow.

Highlights

The importance of technology in the transportation industry to stay competitive and the challenges of adapting to new systems.

The significance of better communication and connectivity among supply chain partners facilitated by a TMS.

Transport Pro's role in revolutionizing back office operations for brokers, 3PLs, and asset-based carriers.

Kelly Fedick's journey from a journalism background to becoming an expert in the TMS industry.

The benefits of cloud-based TMS solutions for accessibility and convenience in the transportation industry.

How Transport Pro facilitates collaboration between asset-based trucking companies, brokers, and shippers.

The implementation of EDI to streamline operations and the benefits it brings to the supply chain.

Challenges in the industry such as the resistance to change and the pushback on investing in new technology.

Transport Pro's freight operations dashboard as a central hub for operations teams.

The integration of ELD providers with Transport Pro for real-time data and automatic updates.

How Transport Pro's community and native tools help match freight with driver availability.

The comprehensive package offered by Transport Pro for brokerage software, including digital freight matching and electronic signatures.

The advantages of Transport Pro's all-inclusive system that avoids additional costs for modules or integrations.

How Transport Pro's billing and settlement solution simplifies processes for accurate invoicing and timely payments.

The implementation of two-factor authentication and other security measures to combat fraud in the transportation industry.

Transport Pro's document management system that streamlines the storage and organization of essential paperwork.

The importance of integration solutions in staying competitive and some of the key integrations Transport Pro offers.

Kelly Fedick's thoughts on the evolution of fraud in the industry and the role of technology in combating it.

How Transport Pro stays ahead of the curve by developing and integrating new market apps and technologies.

Success stories highlighting how Transport Pro has helped transportation companies improve efficiency and streamline operations.

Transcripts

things in the tech world are constantly

changing if you don't have technology to

back up your workflow you know you're

behind what does that actually do for us

more than 10 trucks you know you've got

to have more than just kind of working

off a spreadsheet never thought I would

end up in in trucking right um so I love

it because I get to do a little bit of

everything and then on the settlement

side uh we are also automatically

generating driver settle ments the

fraudulent activity um and as Tech

evolves I mean it has become rampant

it's out of control I think a lot of

that really comes from you know feedback

from our customers too right they're on

the front lines dealing with this stuff

every single day welcome to the psh

where we dive deep into the world of

Transportation Management Solutions in

today's episode we're thrilled to

explore the Innovative offerings S

transport Pro a leading cloud-based Ms

company dedicated to reol

revolutionizing back office operations

for Brokers 3pls and asset based

carriers joining us is Kelly fedick an

expert from transport Pro who will

provide insight into how their Cutting

Edge technology Fosters seamless

collaboration between supply chain

Partners optimizes dispatch and load

management and simplifies billing and

and settlement get ready to discover the

future of freight management as we devop

into br's transformative Solutions and

their impact on the transportation

industry Kelly hello and welcome to our

podcast hi thank you so much for having

me how's life in the TMS

industry it's great um so as you know

things in the tech world are constantly

changing right so you know a

I'm learning every day and it's really

fun and interesting to talk to our

customers potential customers and just

hear about you know what challenges

they're facing today really what they're

looking for in a partner so it's uh as

we like to say ever evolving ever

evolving okay

so as we read we learn right it never

stops uh before we go deeper into the

specifics you provide us an oversight in

why is a work why is working uh via TMs

in tracking industry and MTH

today yeah I think if if you don't have

technology to back up your workflow you

know you're behind and that is because

we need better communication we need

better connectivity among all parties um

and you know I mean we hear a lot of

these buzzwords out there today right

you know Automation and collaboration

and AI all this stuff but we have to

actually break down what does that mean

what does that actually do for us and

how does it help make our users lives

easier um I think you've got to have

some sort of teex stack in place you

know if you've got more than 10 trucks

you know you've got to have more than

just kind of working off a spreadsheet

we need ways to communicate and keep

everybody updated internally but also

externally right our customers today are

becoming more and more demanding of

having visibility into their shipments

um and we can help with things like that

um you know there's a lot of layers to a

TMS and and you know what what a system

like transport Pro can do for you and

can you tell us what has led you

yourself to become a part of this

industry

transport Pros theme and how did the

roads to it look

like yeah so I think like a lot of

people in our industry I kind of fell

into it um so I actually have a

background in journalism never thought I

would end up in in trucking right so um

I have a degree in journalism my

internships were primarily in you know

Communications roles um after college I

held the job in the Publications

department for a large government

contractor and um just give you a little

background so I'm originally from

Michigan born and raised then I lived

out in Denver for a few years with my

now husband and we moved in Nashville in

2014 and so it was shortly after that

move that I actually landed the job with

transport Pro and at the time you know

transport Pro was still sort of in its

infancy um

it was really rolled out to the market

in about 2013 and and then I came on

board in May of

2015 but I started with the company as a

technical writer so they were looking

for somebody you know I think with that

sort of communications background um to

help with the user guides and the videos

and so it was then that I really started

my journey with transport Pro learned

all about the software started learning

about the logistics in industory um

really became fascinated with it and I

did that you know for the first couple

of years then it sort of evolved um I

started helping out a little bit more

with just day-to-day support um they

knew the system so well so I started

dabbling in some other areas um even

started helping with a little bit of

marketing at that time and then that's

really just evolved into where I am

today as director of sales and marketing

um so I love it because I get to do a

little bit of every Kings Ro and how

different is the uh market today in

regards to the like what's 2015

right yeah so I mean for those of us

that have been in the industry for any

number of years we know that it's you

know somewhat cyclical I think we saw

just of course a really interesting time

during Co because you know the rates

were up and we saw a lot of capacity

enter the market um really nothing like

we've ever seen before and so you know

now it of course things are changing and

I mean it's it's it's up and down all

the time all the time definitely that

that that's one of the things in this

industry you can bet on it's always

going to be up and

down so trood Pro emphasize being a

cloud-based solution for management

could you elaborate on advantages of a

cloud-based approach and how it benefits

your clients in the transportation

industry absolutely so we've been

cloud-based since day one um you know

that's not something that we ever

changed at any point and really the

value with that is that you can access

your system your data from anywhere

anytime so if you have an internet

connection you can log in and you can

get access to your data you know if

you're out um

you know of course you know Freight

never stops so if you need to get into

your system and track a shipment see

where something's at you know

communicate with your driver um through

the system you can log in and you can do

that so it's very

convenient okay so uh building strong

relationship between supply chain

Partners is a key Focus right uh how

does your technology facilitate these

connections and what specific features

are designed to has collaboration

between asset based trucking companies

Pride Brokers and

shippers sure so I think there's you

know a a few things to to note with that

um as far as that connectivity and that

collaboration and how we can all just do

a better job of working together and

that's what transport Pro does we want

to be that that control tower of

operations to bring your workflow

together to to help facilitate that

communication um and connectivity with

everybody and so you know when we talk

about companies working with um shippers

you know more and more shippers today

are starting to require

EDI and so with that um you know for

anybody that might be kind of new to the

EDI World EDI is just electronic data

interchange and it allows for that

shipper to push or Tender loads over to

your transport Pro system so now you

know it's it's Sav saing your team time

from having to build these loads in

transport Pro we're able to push that

information over um and so it's just

creating that communication uh we can do

EDI with updates with with billing just

really depends on what that trading

partner is going to require but then

also you know how we communicate just

throughout the life cycle of the

shipment and how we help facilitate

again that communication so you know

that's probably one of the most

challenging things that I've seen

companies struggle with is is just

establishing that connectivity and that

that efficient communication so one

other way that we can help with that is

through just some of our native tools

not necessarily even requiring

Integrations um but we've got a builtin

text messaging tool for example and so

you know you need to communicate with

your carrier out on the road or your

driver we can have that two-way that bir

directional you know text messaging just

like you would on your phone but now

it's through your system and it's tied

to that load or that shipment so it's

it's more organized um we can even allow

for document exchange through that tool

um so we can receive that document save

it right into the load um it's all me

kind of neatly packaged if you will but

we keep that history of that

communication in there um and so you

know I think we you know we've also got

customer portals so how can we help our

customers you know see into what's going

on with their shipment well they can log

into a customer portal and see what's

going on um but we also do automatically

push you know push out updates um to

customers or you know parties that need

updates so you know it's it's ever

evolving um I'm sure things will

continue to grow and change with that

but dinner definitely an area we can

help with and from for now from your

expertise

uh where from do the biggest pushbacks

come when implementing your software are

those the drivers are those the I don't

know which part which part is the

hardest yeah I think I think the biggest

thing is just the the pain of change um

you know I still today talk to a lot of

companies that might be on just a a

really basic dispatch type of platform

or spreadsheets and you know it's trying

to shift the mentality of well this is

just the way we've always done it um you

know and trying to just have them

understand you know there's a better way

um we don't want to you be scared of

Automation and and the AI and stuff we

we are very intentional

in how we Implement those things um but

I would say probably the biggest push

back pain change um you know of course

you know there are companies who um just

don't want to spend more on technology

um that being said I think you'll find

you know if you look into it transport

Pro is a very affordable solution uh

very competitive um for the price and

and with what we can help you streamline

and automate you know and I'm not just

to say this as a salesperson but it's

it's well worth the investment I mean

we've seen you know returns from from

our

customers and once such a customer that

made a big push back has gone through

the process do they come back saying hey

this really is what we need they really

do they how does that conversation look

like yeah so you know take for example

um you know one of one of our current

customers right they were on um just

kind of an older platform um it it did

kind of the basic core workflow stuff I

think you would probably expect out of a

a TMS solution but they weren't they

weren't getting updated um it was kind

of starting to go stale they weren't

really implementing new features or new

Integrations of new technology and this

particular customer um you know one of

the things that she needed was EDI well

their their you know current TMS at the

time wasn't really doing that inh house

for them it was going to you know this

be this huge

undertaking and so when she made the the

switch to transport Pro you know I mean

she was just so excited about it it was

just really cool to hear her testimonial

of you know she was so glad that she

made the switch because it it truly did

make her and her employees lives easier

um she kind of didn't realize how much

manual work she was doing until she made

the

switch that that that's a good example

so now dispatch and load management are

Central to efficient operations right

how does transport Pro TMS solution

streamline these processes especially in

terms of matching Freight with driver

avability

and providing real-time data integration

with common ELD providers sure so yeah I

mean uh transport pro has a really nice

um we call it our freight operations

dashboard and so it's really that

Central Hub where the operations team

can work from where everything's you

know very

organized um and and laid out so we can

very easily see what we have that is

available that need needs to be covered

what do we have that's planned what do

we have that's in transit and it's at a

glance that that very clear visibility

um and then you know as far as

connectivity I mean once we dispatch a

driver or carrier on a shipment um you

know likely they're going to be

integrated with some of these common

elds out there so we integrate with many

ELD

Services where we can pull the location

information in automatically we can also

with certain providers have that actual

um shipment status update so that now

you know your dispatcher isn't having to

go into every single load and update the

status each time you know uh you know we

arrive at the shipper depart the shipper

and so forth uh we can help automate

that help automate those In-N-Out times

coming over um but also we have key

tools

from a track and Trace perspective where

our dispatchers our Ops users can go in

and take crucial dispatch notes um they

can escalate issues right I mean driver

gets into an accident we need to get

alerts on that we need to be able to

send that information and keep our

customers informed um so we've got all

these kind of additional bells and

whistles to help your team track that as

far as capacity and finding loads um I

think transport pro has created a really

strong great Community um so we do that

in a couple ways uh kind of depends what

angle you're looking from if you're a

broker using transport Pro we've got a

lot of native tools baked right into the

system where we will actually look

within the transport Pro network

carriers that use our system could we

maybe find a match for you there with in

that transport Pro Network where we

found available capacity uh we will also

do things like automatically keep track

of a carrier that has done a specific

Lane for you in the past um so we don't

have to go searching for it every time

um you know you can document preferences

for carriers we show that to you just it

just shows right on your dashboard and

then what's even better is once we see

that information well we can actually

send it email or email blast right out

of the system to let these carriers know

we've got this available load that they

may be interested in and so they're

really doing all that from one place in

transport Pro we do support some you

know capacity Integrations for that as

well um you know if we're thinking about

an asset based carrier using transport

Pro we've got um a tool on there that

will also search for avail Able Freight

in that transport Pro Network and

actually try to find a next logical

move um so there's you know there's some

different things involved with

that so for brok brokerage and 3

Solutions I saw on your website that

Transit offers a I would say

comprehensive package uh could you

highlight some of the key features that

set your brokerage software apart I

don't know such as so digital Freight

matching electronic signatures

integration with third party

applications yeah absolutely so I think

those capacity tools you know that's one

key thing um that sets us apart because

we've have a lot of those native tools

that aren't going to require an

additional integration to get you know

data like that um we do also have um a

built-in e signature tool like you

mentioned and so that really just allows

for um you know carriers to sign rate

confirmations electronically and when

they sign that it comes back into

transport Pro automatically attached to

the load so it's really kind of no touch

um you know once you send it off and it

comes back in um so you know you've got

that integrated right into your system

now I think another thing that kind of

sets us apart really I think whether

we're talking about brokerage or assets

um we are truly an allinclusive type of

system so with that um you know there's

a lot of solutions out there today that

are going to sort of nickel and dime you

for adding on modules or oh now you want

this integration got to do an update and

that's going to be $5,000 we don't do

that to our any of our customers so it's

that all-inclusive type of deal where

they're getting you know dispatch safety

they're getting billing accounting

they're getting preventative maintenance

they've got all this stuff built in and

so you get that with us from day one and

then you can kind of decide well how

much or how little of Transport Pro do I

want to use right up to that you know

we'll get customers that just hey I want

to learn how to use anything and

everything every single Bell whistle you

know they want to hit the ground running

we love that but you know you have some

customers too are like hey you know

we're just kind of getting started maybe

we want to just kind of start with that

core workflow and as we start to get

more comfortable you know now yeah we

you know we want to go and we want to

use the the claims module or the

preventative maintenance piece well it's

there and it's ready for you to use

whenever you ready that sound that

sounds great um Extended capacity sounds

like a valuable service for real time uh

data exchange between brokers and

carriers can you explain how this

service works and the benefits it

provides particularly for managing

Freight with multiple Transportation

entities yes so you know a lot of our

customers today um have both sides of of

their business right they've got their

brokerage arm and they've got their you

know their asset based trucking company

and again talking about you know

collaboration we need to allow for that

data Exchange and so if you've got a

situation where you need to Tender loads

from your brokerage to your asset side

we can set up that sort of handshake for

you between your systems um and so when

you do that then as you go and you

actually dispatch that load through the

asset side um all of those operational

updates those status updates you know

even paperwork coming in for that load

will actually talk back to The Brokerage

side so now I'm not having update

information in two places um we can we

can have your systems talk to each

other that's well uh R you mentioned

that within this uh also V accounting is

covered so billing as settlements can be

a comp well a compx and complex uh test

how does transfer Pro billing and

statement solution simplify these

processes ensuring accurate invoicing uh

to customers and timely uh payments to

the

drivers yeah so I like to say everything

in transport Pro is is very tightly knit

together in your workflow um it's a very

sort of logical workflow kind of like

the domino effect you know you complete

one task it triggers the next um and

so from the accounting

perspective what we'll actually do is

when you're ready to build your customer

we will create or generate that invoice

for you um so you're not having to go

into some other program you know create

an invoice do all this stuff we will

generate that for you of course it's

going to have you know your company logo

your information but then we take that

and we'll automatically combine that

with any supporting documentation that

you need

in order to build that customer so now

we're creating that billing packet if

you will and you can send that right out

of the system Bill your customer

directly but I think another key factor

um you know that a lot of our customers

are looking for is integration with a

factoring service so if we've got a

customer that's utilizing a factoring

company and they've got to get their

schedules over there we can actually set

up that connection um so that they're

not having to You Know download this

invoice from transport Pro and and all

that documentation that you need for

billing well now I've got to go log in

the factoring company's portal and I've

got to upload all that stuff over there

we can take that away so that once we

create that packet basically with a

click we can have those schedules go

over um right to your factoring company

so that's a key integr

you know just when we talk about

accounting and then on the settlement

side uh we are also automatically

generating driver settlements um so that

you know that is being autoc calculated

based on however it is you pay that

driver and then you've got a lot of

flexibility on that settlement system so

any types of you know additional things

um you know detention Lumber fees all

that kind of stuff that we need to be

able to pay out for is completely

customizable you know uh you can add

whatever you want there um we create

really nice clean looking statements for

drivers too so when you are ready to pay

a driver and actually process that

settlement will create the the statement

and have the system automatically email

that out um assuming they want it to do

that but uh you know beyond that lots of

reports uh to get that data you need for

billing for settlements um you know we

can also help companies set up recurring

things you know if you think about

especially in the owner operator world

we might um you know be taking x amount

for insurance every week or now you know

maybe we've given somebody a loan for a

th000 bucks and we've got to take back

$100 a week until tell he pays that

things like that um we can set um set up

to

automated and see those balances and

things at the time of settlement but

also make sure that that's being

displayed you know on the statements to

our drivers as

well and uh do those settlements towards

drivers uh show uh on driver's end in

real time for the future loads that are

to be settled or once they are done and

uh for the previous uh loads how does

look like yeah so in settlements so when

you go in say and you're ready to pay a

driver you process the settlement you're

basically going in like a lot of our

customers will do weekly settlements so

it's just you know it's really just

showing everything that you know they're

getting paid for you know that week or

if it's for the previous week so it's

kind of that completed settlement if you

will um but we do also have um an owner

operator portal so kind of like a

customer portal and owner operator that

you want to give access to the portal

can log in and see any available loads

that you do have see what's out there

but they could also go in and access

anything that's pending as well as

completed so it just depends what you

want to what you want to show that that

sounds like a great

option uh now moving to document

management I mean it's a crucial in the

transportation industry how does transer

Pro documents management system

streamline the storage and organizing of

essential paperwork I mean especially

with features like I don't know incab

scanning and Cloud secure cloud storage

yeah yeah so we kind of want you to

think of Transport Pro as your

electronic filing cabinet so anything

and everything that you you know any

kind of document whatsoever that you

need to have on file is going to live

and transp Port Pro um but it's

specifically when we talk about getting

documents in from drivers you know um

using things like cam scanner that that

in incam scanning or perhaps using an

app um like like Sam sah or some of

these others um you know we've got some

different solutions for how drivers can

get their paperwork into transport Pro

so one is to utilize um you know things

things like um samura transflow mobile

you know these would be a couple

examples of apps that we can integrate

well um and with that it it really

streamlines it because the driver can

take pictures of the paperwork in the

app and then send it in and it comes in

automatically attached to the load so

with that type of integration now I've

got somebody in the back office um you

know a billing user that's just going to

be able to see you know hey we've got

five loads that are ready to go we've

received all the paperwork and they

don't have to go in and actually do that

manual

indexing um you can utilize the text

messaging tool to get documents in so

again if you weren't using one of those

apps or just didn't want to for whatever

reason you can receive that uh image

through the text messaging tool and just

download it right into the load so that

keep keeps it easy um maybe keeps you

out of your email a little bit more um

but then we do also have a complete

Imaging module built into the platform

so we do have what we call our

intelligent capture um Imaging platform

and so if you do have you know drivers

or you know probably I'd say more of our

our Brokers use this because the asset

side usually has some kind of app but on

the brokerage side they can and you know

as they're receiving all this paperwork

in carriers factoring companies we can

automatically pull images in from that

email over into transport Pro and then

that intelligent capture system will

actually use machine learning to read

the email and autoindex the pages for

you so again you know just another

example where we can take away some of

that really tedious manual work um and

do it for you now we still want somebody

to go in and look at it and make sure

the system you know did it correctly but

you're really just kind of reviewing and

approving it and that has saved our

teams um just exorbitant amounts of time

on that paperwor

side integration Solutions play a vital

role in the I don't know staying

competitive in the transportation

technology landscape you would you

discussed some of the key Integrations

trust Pro offers with few fuel card

providers CLD Technologies other third

party Solutions how these Integrations

provide a competitive advantage to your

clients sure so you know we've got

probably well over 30 integration

Partners at this point and you know

we're continually growing that list so

that we can better service our customers

and and really be that control tower

so you know one example you mentioned um

which you know our customers are

certainly looking for is that fuel card

integration we don't want to have to sit

there when we're doing settlements each

week and manually input fuel card

transactions you know that itself can

just take hours so what we do is we

integrate with um several providers that

are out there most of the major fuel

card providers like EFS and love s and

um you know Fleet One Com data what we

do is we create this integration to

automatically do a nightly download um

and so we pull those transactions over

automatically and push the those items

over to settlements so now if I go in

and I'm doing settlements you know every

week on Friday well I'm going to see all

the fuel card transactions in there that

need to be accounted for um and I don't

have to go in and manually add those

things um you know another piece is you

know and of course that information is

going to feed into some of your reports

and things but you know as far as other

Integrations you've got you know

Els so there's you know there's a lot of

them out there on the market uh I guess

a few key ones we integrate with that

I'm sure everybody knows is samsara

motive formally keep trucking geotab

tracks now those are really the most

popular

Integrations and so with those providers

what we do is we you know we pull the

location updates in automatically we can

pull in hours of service automatically

so you see that information in real time

on your dashboard you're not having to

go log into that other solution um and

and we do have a preventative

maintenance piece as well so if you are

wanting to track preventative

maintenance schedules we can actually

pull those odometer re in as well um so

we can track that uh we are I guess um I

think a little more deeply integrated

with samsara that particular solution

for our customers can can serve as a

driver app where not only do we do the

basic ELD integration but we can send

the dispatch information to them in the

app the driver can update their status

in there talks back to transport Pro

there's messaging can send their

paperwork in so it's it's a very

complete integration that way um you

know factoring companies another one I

mentioned you know that that's a big one

that comes up on on demos and things um

I think on the on the brokerage side you

look at Key Integrations being things

like macro point right we've got to have

some kind of tracking service in place

um so that we can track the carrier and

have those location up updates flow into

your

system and and we integrate with

companies like my carrier portal um you

know rmis carrier okay you know there's

some of these things out there that um

we integrate with just to help layer on

that that security we need to be very

careful about onboarding and vetting

things like that so you know there's a

lot of solutions out there um we can

integrate with and and we're constantly

adding those would be some key

ones I have been talking with some

Brokers and colleague colleagues

dispatchers that are veterans in the

industry and uh we came to sort of joint

conclusion that

um uh current prevalent state of fraud

in the industry wasn't uh as such uh

when techn olog wasn't that much

involved what's your standpoint on that

topic yeah so I think that the

fraudulant activity um and as Tech

evolves I mean it has become rampant uh

it's it's a very serious problem it's

it's out of control um and I mean I

think in this

industry you know we really have to of

course technology plays a role but I

think it it kind of starts with

education and we need to make sure that

we are we are educated on what to look

for what are red flags we need to look

for and you know educate our team on um

but also you know with I guess how

technology and how our technology

specifically help combat that you know

first and foremost just kind of starting

in our own backyard we can do you know

the the two Factor authentication just

to log into your system we want to make

sure that there's not a bad actor trying

to log into your transport Pro system

and access your data um but you know I

think if you don't I think if you don't

integrate with

Solutions or integrate Solutions like my

carrier portal rmis you know some of

these others you are kind of opening

yourself up to to fraud um you know

those are companies that have

designed great platforms to help catch

Bad actors but then even further you

know I think we really have to look at

contact information um and so we can

document all that in transport Pro we

can document verified contacts that

we're working with and you know before

we dispatch um before we send a rate

confirmation out before we you know send

money to anybody we need to be really

checking um you know emails domains we

need to be checking phone numbers and

that basic contact information um you

know call the number and make sure that

you know Joe Smith is who he says he is

you know and I think it we still you

know we we have to come back to basics

on that too and and educate and and look

at that contact

information so basically

uh it comes to comes back to some

footwork that needs to be done if you

want to be safe I think some of it I I

think that um we do have to make sure

we're we're documenting that proper

contact information you know before I

release payment to

somebody um I'm going to call that

contact and and make sure that you know

if if I feel like that they have a red

flag I want to make sure that they are

who they say they are um but I think I

mean we've got things in place to really

help

um to help you see you know see that

there's so much technology on the market

now that is going to help you

immediately see those red flags but I do

think there has to be some kind of

fundamental level of education on what

to look

for I'm going to derail the conversation

from the topic just a little bit now

because uh there was something that has

happened in the previous week and that I

do believe that we need to mention

that's um d load board uh going GoLine

so to speak uh three times within uh

five working days and then um uh not

allowing uh anyone outside of you has

say to access the load

board without VPN right uh do you think

uh that those were some attacks that

they have um had and that they have

battled with against actually and do you

think that this uh restrictions from

their side will help somehow in fighting

fraud well I I really don't know um you

know what dat was exactly you know what

all they were dealing with there um and

so you know I don't know how much I can

speak on that but as far as you know do

I think that that's going to help

protect

broad I don't know I I personally think

that we need to be looking

at we need to be looking at uh

domains and where

these where the fraudulant activity is

coming from

um you know I mean I can't speak too

much on their

behalf noted noted uh well with the

revid of techn technological advancement

how does transfer Power Pro stay ahead

of the curve in terms of developing and

integrating New Market apps and

Technologies into your platform

yeah I mean our Dev team does a

fantastic job of just staying on top of

um you know industry Trends the latest

technology new

Integrations I think a lot of that

really comes from you know feedback from

our customers too right they're on the

front lines dealing with this stuff

every single day and so we like to to

talk to them we love to get their

feedback um I think that our customers

really help us continue to build the

product and you know continually evolve

continually make it better um but you

know we're always rolling out something

new you know we've got some exciting new

stuff coming up which I can't announce

today but um you know I mean that's

that's you know goes without saying

being a tech company right you have to

or you're going to go

stale definitely ever ever evolving

right and finally could you share some

SU success stories or case studies uh

that highlight how Transit Pro

technology helps has helped

Transportation companies improve

efficiency streamline operations and

enhance their overall business

performance yeah so I will just say one

of our one of our first customers

um they started out I believe with

somewhere around 30 employees and so

this will just go to show how adaptable

scalable and flexible the the system is

they started with somewhere around 30

employees and they've got over 800 today

and they've been with us the whole time

so you know they have

seen many you know efficiencies in in

many areas of the system I think a key

one for this particular customer was

around um that that paperwork processing

that was one thing that was really kind

of bogging them down and they had

several employees just doing paperwork

processing um so you know that would be

one example just to show you how much

they've grown but grown with transport

Pro you know we've grown with them um we

don't expect everybody to fit

into you know a perfect box we know that

every company is going to do things a

little bit differently and so we want to

you know if we can find a a way to to

help them do something a little bit

better um maybe they do change something

internally and that's okay but we don't

want to ask somebody to change their

business you know to fit into transport

gr let us grow with you um and you know

and so they've been with us since the

beginning uh we really hope to be that

sort of forever solution you know we

don't want you to feel like you have to

change in five years

again definitely that that that sounds

like true a great story well Kelly thank

you for your time and expertise it was

pleasure having you as a guest and I do

believe that everyone who Tunes in will

learn a lot about EMS and trucking

industry in general for all of you

watching hit that subscribe button to

get more quality content from us bye

Kelly bye thank you so

much

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