DASAR-DASAR MPLB ELEMEN 7 || KOMUNIKASI KANTOR - SISTEM INFORMASI DAN KOMUNIKASI ORGANISASI

Summary

In this video, Ibu Dia Hastuti discusses the concept of office communication, emphasizing its importance in organizational success. The video covers the definition of office communication, its types (internal and external), and the various forms it takes (verbal and non-verbal). It highlights internal communication types such as vertical (upward and downward), horizontal, and diagonal, as well as external communication with external stakeholders. Additionally, the process of communication, including encoding, channels, decoding, and feedback, is explained in detail, stressing the importance of effective communication in maintaining positive relationships and organizational growth.

Takeaways

• 😀 Communication is the exchange and reception of messages to ensure mutual understanding between individuals or groups.
• 😀 Office communication can be divided into two main types: internal communication and external communication.
• 😀 Internal communication includes communication within the organization, such as between departments, branches, and teams.
• 😀 External communication involves the exchange of information with parties outside the organization like customers, suppliers, and investors.
• 😀 Effective communication in the office helps maintain strong relationships and improves the organization’s image.
• 😀 Internal communication can be vertical (upward and downward), horizontal, or diagonal, depending on the flow of information.
• 😀 Vertical upward communication involves information flowing from lower to higher levels (e.g., progress reports, customer feedback).
• 😀 Vertical downward communication involves information flowing from higher to lower levels (e.g., policy updates, new hires).
• 😀 Verbal communication is the use of words, either spoken or written, to exchange information.
• 😀 Non-verbal communication refers to cues like body language, facial expressions, and gestures, which convey messages without words.

Q & A

What is the definition of office communication according to the Indonesian Dictionary (KBBI)?

Office communication is the process of sending and receiving messages or information between two or more people to ensure that the intended message is understood.

What is the primary purpose of communication in an office setting?

The primary purpose of office communication is to exchange information or messages between individuals or groups in order to influence or motivate behavior, ensuring mutual understanding.

How is office communication classified?

Office communication is divided into two main types: internal communication and external communication.

What are the four types of internal communication in an organization?

The four types of internal communication are vertical communication upwards, vertical communication downwards, horizontal communication, and diagonal communication.

What is vertical communication upwards, and can you provide an example?

Vertical communication upwards is the flow of information from lower-level employees to higher management. An example would be submitting a budget request or reporting progress on a project.

What is vertical communication downwards, and can you give an example?

Vertical communication downwards is the flow of information from higher management to lower-level employees. An example would be informing employees about new policies or job descriptions.

What is the difference between horizontal communication and diagonal communication?

Horizontal communication occurs between individuals at the same organizational level, while diagonal communication transcends organizational boundaries and involves communication between different departments or divisions.

What is the role of external communication in an office setting?

External communication involves exchanging information with individuals or entities outside the organization, such as customers, suppliers, investors, or government bodies, to support transactions and enhance the organization’s image.

What are the two types of communication in an office setting, and how are they defined?

The two types of office communication are verbal communication, which involves the exchange of information through words, either spoken or written, and non-verbal communication, which conveys messages through actions or behaviors without the use of words.

What are some common obstacles that can affect the communication process in an office?

Obstacles to effective communication include noise (disruptions), differences in perception, information overload, semantic difficulties, and cultural differences.