Attitudes in Therapeutic Communication.

Summary

In this video, Everentia Ngasu explains how nurses communicate with patients through both physical and psychological attitudes. Physical attitudes include maintaining eye contact, facing the patient, and offering a relaxed, open demeanor. Psychological attitudes involve sincerity, respect, empathy, and concrete communication. Nurses also apply action-based attitudes like confrontation, immediacy, and emotional catharsis. These approaches help foster a therapeutic relationship with patients, ensuring they feel understood and supported. The video emphasizes the importance of non-judgmental, compassionate care and effective communication for better patient outcomes.

Takeaways

• 😀 Nurses' communication with patients involves both physical and psychological attitudes.
• 😀 Physical attitudes include face-to-face interaction, maintaining eye contact, and bowing to the patient.
• 😀 It's important for nurses to maintain an open attitude, avoid folding arms or legs, and remain relaxed during interactions.
• 😀 Shaking hands with patients shows concern, comfort, and appreciation for their presence.
• 😀 Psychological attitudes are divided into the response dimension (sincerity, respect, empathy, and concreteness) and the action dimension (confrontation, immediacy, catharsis, emotional expression).
• 😀 Sincerity means being spontaneous and honest about feelings without pretense.
• 😀 Respect is shown through a non-judgmental attitude and actions like quietly sitting with a patient during emotional moments.
• 😀 Empathy allows nurses to understand and feel what the patient is experiencing, helping to address their needs.
• 😀 Concrete communication involves using clear and specific language to avoid ambiguity or confusion.
• 😀 Confrontation in nursing should be done assertively to address discrepancies in patient behavior or self-concept, and it helps patients who have awareness but not behavioral change.
• 😀 Emotional catharsis encourages patients to express emotions to achieve therapeutic effects.

Q & A

What are the two main types of attitudes nurses demonstrate in communication with patients?

Nurses' attitudes in communication with patients can be divided into two main types: physical attitude and psychological attitude.

What does the physical attitude of a nurse include?

The physical attitude includes face-to-face interaction, maintaining eye contact, bowing towards the patient, maintaining an open attitude, remaining relaxed, and shaking hands.

Why is it important for a nurse to maintain eye contact with the patient?

Maintaining eye contact is important as it shows respect and appreciation for the patient while also providing cues to keep the interaction going.

What does it mean for a nurse to have an 'open attitude'?

An open attitude means not crossing arms or legs, which would signal defensiveness, and instead adopting a posture that is welcoming and approachable.

What is the significance of a nurse bowing towards the patient?

Bowing towards the patient signals active listening and engagement, indicating that the nurse is focused and ready to hear the patient's concerns.

What are the two dimensions of psychological attitude?

The two dimensions of psychological attitude are the response dimension and the action dimension.

What attitudes are included in the response dimension of psychological attitude?

The response dimension includes sincerity, respect, empathy, and using clear and specific language (concreteness).

How does a nurse show respect for a patient during communication?

A nurse shows respect by being non-judgmental, not mocking or criticizing the patient, and being present with the patient, such as sitting quietly and accompanying them when they cry.

What is the role of confrontation in therapeutic communication?

Confrontation in therapeutic communication involves addressing discrepancies in the patient's behavior or self-concept and should be done assertively to help the patient become more self-aware and make behavioral changes.

How does catharsis play a role in nursing communication?

Catharsis encourages patients to express emotions that have been troubling them, allowing for emotional release and therapeutic benefits in the healing process.