(PART 2) PRAKTIK TELEPON KORESPONDENSI// KOMUNIKASI TELEPON

Summary

This video script focuses on the importance of effective phone communication in a business setting. It showcases a scenario where a secretary conveys a meeting invitation and contract signing details to another secretary. Key communication skills such as polite greetings, clear message delivery, confirming accuracy, and providing contact information are highlighted. Tips on maintaining a proper speaking pace, active listening, and regular practice are also shared to improve communication skills. The content is a valuable guide for anyone looking to enhance their phone etiquette in professional environments.

Takeaways

• 😀 The script begins with a greeting and introduction by a speaker, offering to explain and demonstrate proper software usage.
• 😀 The speaker introduces themselves as Kurnia Citra, the secretary of PT Karunia, and sets the tone for the upcoming explanation.
• 😀 The script features a dialogue between two secretaries from different companies, PT Karunia and PT Maju Mundur.
• 😀 The speaker, Ibu Carissa, answers a call from a secretary, mentioning that the director, Bapak Deni, is unavailable because of an external meeting.
• 😀 The message for Bapak Deni is about an invitation to attend a meeting and contract signing for a health product collaboration.
• 😀 The details of the meeting include the date, time, and location: Monday, August 3, 2020, 08:00 AM, at PT Maju Mundur's office in Bogor.
• 😀 The secretary confirms the details of the invitation and provides a contact phone number for follow-up communication.
• 😀 The phone number provided for follow-up is 02518793255.
• 😀 The secretary reviews and reaffirms the information, ensuring accuracy before ending the conversation.
• 😀 The speaker concludes with a reminder for everyone to practice effective phone communication, focusing on a clear speaking pace and active listening skills.

Q & A

What is the main topic discussed in the transcript?

The main topic of the transcript revolves around the proper use of office communication software and practicing good communication etiquette during business phone calls.

Who are the main individuals involved in the conversation?

The main individuals in the conversation are Ibu (the speaker), Ibu Carissa (secretary at PT Maju Mundur), and Bapak Deni (director at PT Karunia).

What task is Ibu explaining in the video?

Ibu is explaining how to properly use business communication software and how to handle a professional phone call in a respectful and clear manner.

What important message is being conveyed to Bapak Deni?

The message being conveyed is that Bapak Deni is invited to attend a meeting and sign a product cooperation contract on Monday, August 3, 2020, at 8:00 AM at PT Maju Mundur.

What is the main purpose of the phone call in the transcript?

The purpose of the phone call is to inform Ibu Carissa that Bapak Deni is invited to a meeting and contract signing event, and to relay the details of the invitation.

How does Ibu ensure the message is accurately delivered?

Ibu verifies the message by repeating it back to ensure that all the details, including the date, time, and location, are correct before confirming the communication.

What is the importance of communication speed and tone during the call?

It is important to maintain a moderate speaking speed and tone—neither too fast nor too slow—while staying focused on the conversation and clearly listening to the other person.

What advice does Ibu give for improving phone communication skills?

Ibu advises practicing phone communication frequently, paying attention to the tone and speed of speech, and staying focused on understanding the other person in order to improve communication skills.

What role does Ibu play in the company, according to the transcript?

Ibu appears to be a key figure in explaining office communication practices, possibly holding a leadership or instructional role in the company.

What contact information is provided in the conversation?

The contact number provided for future communication is '025 1879 3255,' which is shared to ensure that Ibu Carissa can be reached if necessary.