Komunikasi di Tempat Kerja

Summary

This video script discusses the concept of communication in the workplace, its importance, and the various definitions provided by experts. It explores how communication is a process of exchanging messages to reach mutual understanding, and emphasizes its role in fostering effective relationships among employees, leaders, and the workplace environment. The script also outlines communication components such as the communicator, message, medium, and feedback, and elaborates on different types of responses. Additionally, the video touches on the functions of communication, including social interaction, decision-making, informing, educating, and influencing, along with its role in emotional expression and collective activities.

Takeaways

• 😀 Communication is the process of sharing information, ideas, or feelings to achieve common goals.
• 😀 The term 'communication' comes from the Latin word 'communis', meaning to make things the same, leading to the concept of community.
• 😀 Effective communication in the workplace is crucial for collaboration among employees, managers, and adapting to the work environment.
• 😀 Various experts define communication in different ways, emphasizing the exchange of ideas and the impact on behavior.
• 😀 Key components of communication include the communicator, receiver, message, media/channel, and feedback.
• 😀 Feedback in communication helps ensure messages are understood and may be positive, negative, neutral, or zero response.
• 😀 The process of communication involves encoding a message, transmitting it through a channel, and decoding it by the receiver.
• 😀 Communication serves multiple functions, such as social connection, decision-making, information dissemination, and education.
• 😀 It can influence people's opinions and behaviors, such as in political campaigns or social change efforts.
• 😀 Different scholars identify various functions of communication, such as emotional support, education, and persuasion.
• 😀 Understanding communication's components, processes, and functions helps improve workplace interactions and overall efficiency.

Q & A

What is the origin of the word 'communication'?

The term 'communication' originates from the Latin word 'communis,' which means 'common' or 'shared.' This gives rise to words like 'community,' signifying a shared goal or purpose.

Why is communication in the workplace important?

Communication in the workplace is vital as it enables employees to collaborate effectively, adapt to the work environment, and achieve mutual goals, fostering healthy relationships with colleagues, management, and the workplace.

What does Keith Davis's definition of communication entail?

Keith Davis defines communication as the process of transferring information from one person to another, emphasizing the flow of information between individuals.

How does the communication process work?

The communication process involves several steps: a communicator delivers a message, the message is encoded into symbols, the symbols are transmitted through a medium, and the receiver interprets the message, leading to feedback.

What are the key components of communication?

The key components of communication are the communicator (sender), the communicant (receiver), the message (content), the medium (channel), and the feedback (response).

What are the different types of feedback in communication?

Feedback in communication can be categorized into four types: zero feedback (incomprehensible), positive feedback (understood and agreed), neutral feedback (neither supporting nor opposing), and negative feedback (harmful or critical).

What is the role of the medium in communication?

The medium, or channel, in communication is the tool or platform through which the message is conveyed, such as spoken words, written text, or digital media.

How do communicators adapt their messages?

Communicators adapt their messages by encoding them into symbols or codes that align with the audience's understanding, ensuring that the message is clear and effective.

What are the functions of communication according to experts?

Experts outline several functions of communication, including social functions (building relationships), decision-making (influencing actions), providing information, educating the public, and entertainment.

What are William Gordon's four functions of communication?

William Gordon identifies four functions of communication: fulfilling emotional needs, expressing feelings, social communication (performed collectively), and instrumental communication (aimed at persuading or providing information).