Video Pendek Siswa tentang Kolaborasi di dunia Kerja | Tema Kebekerjaan SMK | P5

Sri Novita
29 Aug 202304:44

Summary

TLDRThe transcript depicts a business interaction between a mobile development company and a client. The company successfully delivers an educational game app for children but faces a major complaint from the client about excessive ads. The client demands a refund or a resolution within a month, threatening to terminate the contract if the issues aren't fixed. The conversation highlights the challenges in meeting client expectations, particularly in app development, where user experience (e.g., ad overload) plays a crucial role in satisfaction and retention. The company agrees to resolve the issue and apologizes for the inconvenience caused.

Takeaways

  • 😀 A mobile development company was hired to create an educational game app for children, with a contract value of 300 million rupiahs and a completion deadline of 2 months.
  • 😀 The development team successfully completed the project and presented the app to the client, who appeared satisfied with the results.
  • 😀 Several months later, the client returned with a complaint regarding the app’s excessive ads, claiming a significant drop in user engagement from 500 million to 100 million users.
  • 😀 The client demanded that the development company fix the ad issue or provide compensation, threatening to take further action if not resolved within a month.
  • 😀 The development company acknowledged the issue, apologized for the inconvenience, and assured the client that the problem would be fixed.
  • 😀 The client emphasized the urgency of resolving the ad problem or face financial penalties (double compensation).
  • 😀 Tension rose as the company faced pressure to fix the app within a month or face serious consequences, including the possibility of being fired.
  • 😀 The company’s project manager met with the client to discuss the issue, agreeing to correct the problem as requested.
  • 😀 The client remained firm, expressing that they did not care about the technical details and just wanted the issue fixed quickly, without further excuses.
  • 😀 The development company, despite the pressure, committed to resolving the issue and ensuring the app would meet the client’s expectations within the given timeframe.

Q & A

  • What was the main issue the client had with the app developed by Semesta Inovasi Jaya?

    -The client was dissatisfied with the excessive ads in the app, which led to a significant drop in active users, from 500 million to 100 million.

  • How much was the contract value for the game app development?

    -The contract value for the development of the educational game app was 300 million rupiah.

  • What was the initial project deadline given to the company?

    -The initial deadline for the completion of the app was two months.

  • How did the company respond to the client’s complaint about the ads?

    -The company acknowledged the issue and apologized for the inconvenience, committing to fix the problem as quickly as possible.

  • What was the client’s reaction after the initial presentation of the app?

    -Initially, the client was pleased with the app, saying it was good and expressing gratitude for the collaboration.

  • What did the client demand after returning with further complaints?

    -The client demanded the removal of ads or the creation of a paid version of the app without ads, along with compensation if the issue was not resolved.

  • How did the client express their dissatisfaction with the app’s performance?

    -The client expressed frustration by explaining that the user base dropped dramatically due to the excessive ads, directly impacting their revenue and engagement.

  • What did the client threaten if the issue was not resolved in time?

    -The client threatened to terminate the business relationship and demand double the refund if the issue was not fixed within a month.

  • What was the company’s internal response to the client’s complaints?

    -The company immediately began working on fixing the issue and reassured the client that they would meet the given deadline to resolve the problem.

  • How did the client communicate the urgency of the matter?

    -The client stressed the urgency by saying that if the issue was not resolved within a month, they would be forced to sever ties with the company, and even potentially escalate the matter further.

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Game DevelopmentClient RelationsEducation AppMobile AppsBusiness DisputeApp MarketingChildren's AppsInnovationTech CompanyContract NegotiationApp Criticism
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