SITUATIONAL JUDGMENT TEST Questions & Answers! (How to PASS a Situational Judgement Test!)

Summary

In this tutorial, Richard McMahon from HowToBecome.com guides viewers through the process of passing a Situational Judgment Test (SJT). The video explains what SJTs are, how they assess workplace behavior, and why employers use them. Richard provides practical examples and detailed explanations of the most effective responses, helping viewers understand what employers value. The tutorial also includes practice questions, timed challenges, and tips on how to approach different scenarios. Additionally, viewers are encouraged to subscribe, like the video, and explore further resources to improve their SJT scores.

Takeaways

• 😀 Situational Judgment Tests (SJTs) assess how you would handle hypothetical workplace situations to evaluate your decision-making and problem-solving skills.
• 😀 These tests are commonly used by employers to assess candidates' alignment with workplace values and organizational culture.
• 😀 Preparation for SJTs involves practicing multiple-choice questions that simulate real-life work scenarios under timed conditions.
• 😀 In an SJT, you are given a scenario with four possible responses. Your goal is to choose the one that best reflects appropriate workplace behavior.
• 😀 Scenario 1 Example: If you overhear a colleague being verbally abusive, the correct response is to step in, stop the abuse, check on the colleague, and report the incident to your manager.
• 😀 Scenario 2 Example: When helping a new co-worker, offering assistance (even if it means extra work) demonstrates a supportive, team-oriented attitude, which is preferred.
• 😀 Scenario 3 Example: Handling an angry customer involves listening empathetically, not taking their behavior personally, and offering a resolution, even if it takes extra time.
• 😀 In situations requiring extra work, such as covering for a sick colleague, volunteering and being adaptable is valued over avoiding extra responsibility.
• 😀 SJTs also assess how you handle ethical dilemmas, such as advising a co-worker to be honest about taking sick leave when they are actually on holiday.
• 😀 To excel in SJTs, practicing a variety of scenarios, reflecting workplace values like teamwork, adaptability, empathy, and ethical behavior, will help increase your chances of success.

Q & A

What is a Situational Judgment Test (SJT)?

A Situational Judgment Test (SJT) is a psychological assessment used to evaluate how candidates would handle hypothetical or real-world workplace situations. The scenarios often reflect common challenges or interpersonal situations that employees may encounter in their roles.

Why do employers use Situational Judgment Tests?

Employers use SJTs to assess candidates' decision-making, problem-solving, interpersonal skills, and alignment with the company’s values and culture. It helps employers determine how potential employees would respond to challenging situations in the workplace.

How are SJTs typically structured?

SJTs are usually presented as written scenarios that describe a workplace situation. Candidates are given multiple-choice options, and they must select the most appropriate response based on their judgment of the situation. The scenarios often mirror real-world challenges employees may face.

What is the best strategy for answering SJT questions?

The best strategy is to choose responses that demonstrate professionalism, empathy, respect for company policies, and an ethical approach to handling situations. It's also important to stay consistent in your approach across different questions, reflecting the values that employers look for.

Why is practicing SJTs under timed conditions beneficial?

Practicing SJTs under timed conditions helps simulate the real test environment, improving your ability to manage time efficiently during the actual test. It also helps you become more comfortable with quickly analyzing situations and making decisions.

What is the most appropriate response if you overhear verbal abuse in the workplace?

The most appropriate response is to step in and stop the abuse immediately. You should check if the affected co-worker is okay and then report the incident to a manager. This shows that you take workplace respect and safety seriously.

If a new co-worker asks for help but you are busy with your own tasks, what should you do?

You should offer help if possible, but explain that you may be slightly delayed due to your current tasks. This demonstrates a willingness to help while managing your workload effectively.

How should you handle a situation where a customer is shouting at you over the phone?

You should remain calm, listen to the customer's concerns without taking it personally, and show empathy. Apologize for any company mistakes, and assure them that you will work to resolve the issue, emphasizing that their concerns are valid and important.

What should you do if you are asked to take on a task outside of your job description?

You should approach the task with a positive attitude and ask for guidance on how to complete it. While it may not be part of your official responsibilities, it’s an opportunity to learn new skills and show flexibility in your role.

How should you react if you witness a colleague being dishonest about their sick leave?

You should advise the colleague that being dishonest could lead to trouble and encourage them to be honest with their supervisor. Integrity is important, and fostering an honest work environment helps build trust and credibility within the team.

What is the correct approach when faced with a situation involving a customer sharing their course access with a non-paying friend?

You should inform the customer politely that sharing access is against company policy and deactivate their account. Offer them new access credentials and explain that their friend must register for their own account. This approach balances company policy enforcement with a professional customer service tone.