Digital Check TellerScan TS240 - Support & Training Video

Summary

In this video, Arlan Converse, manager of technical support at Digital Check, introduces the TS240 high-speed scanner. He explains how to install the inkjet cartridge, connect cables, and troubleshoot common issues like paper jams. Key features include the Energy Star standby mode, LED status indicators, and special document handling options. The video also covers maintenance, such as cleaning the rollers and cartridge nozzles, ensuring optimal scanner performance. A great guide for users looking to understand proper setup, maintenance, and troubleshooting of the TS240.

Takeaways

• 😀 Ensure the inkjet cartridge is installed correctly by inserting it at a slight downward angle for the single-line printer and vertically for the four-line printer.
• 😀 Connect the power cable first, then the USB cable to set up the TS240 scanner.
• 😀 The TS240 scanner does not have an on/off switch but has a reset button to momentarily drop power to the scanner.
• 😀 Maintain a 6-inch distance between the scanner and electromagnetic sources (e.g., fans or displays) to prevent erratic MICR readings.
• 😀 The scanner has a single LED status light with different color sequences: red for standby, green for application connection, amber for item insertion, flashing green for scanning, and flashing red for errors or service conditions.
• 😀 Proper document preparation is essential—ensure checks are straightened and aligned with the front and bottom edges before scanning.
• 😀 The TS240 can handle up to 100 items, and using a small jogger helps align documents more easily for scanning.
• 😀 Special Document Handling within the scanner's API allows for advanced image thresholding, MICR, double-feed, and fraud detection features.
• 😀 If a jam occurs, use the eject button to cycle the item or manually remove it from the path after opening the covers.
• 😀 Regular cleaning is crucial for the scanner: clean the rollers every 5,000 to 10,000 items using a cleaning card or compressed air.
• 😀 To maintain the inkjet cartridge, wipe the nozzles with a damp paper towel (using water, not alcohol) if print quality declines or nozzles become clogged.

Q & A

What is the TS240 scanner designed for?

The TS240 is a high-speed, small-footprint, large-batch scanner designed for scanning documents with a focus on efficiency and compact design.

How do you install the inkjet cartridge on the TS240?

For the single-line printer, open the center cover and insert the cartridge at a slight downward angle until it snaps into place. For the four-line printer, remove the center cover, release the blue tab, insert the cartridge vertically, and snap the blue retainer into place.

What should you do after connecting the cables to the TS240 scanner?

After connecting the power and USB cables, press and release the reset button to power cycle the scanner. Note that there is no on/off switch on the TS240.

Why should the TS240 be kept away from electromagnetic sources?

The TS240 should be kept at least six inches away from electromagnetic sources like displays or fans, as their electromagnetic fields can interfere with the scanner's MICR reading, leading to erratic reading rates.

What does the Energy Star feature on the TS240 do?

The Energy Star feature built into the TS240's motherboard puts the scanner into standby mode after a period of inactivity, reducing power consumption to less than a quarter of a watt.

What do the different LED light sequences on the TS240 indicate?

The TS240's LED light shows various status colors: red indicates standby mode, green means the scanner is ready, amber shows a document is in the entry pocket, flashing green indicates normal scanning, flashing red signals an error, and flashing red with a service condition indicates the scanner may need repairs.

How should documents be prepared before scanning on the TS240?

Documents should be checked for dog-eared corners, bends, or folds. They should be aligned at the front and bottom edges before inserting them into the entry pocket about an inch back from the line.

What is the purpose of Special Document Handling in the TS240's API?

Special Document Handling in the TS240's API enables custom image thresholding, special MICR handling, double-feed detection, and fraud detection alerts, improving the scanner's performance and accuracy in various situations.

What should you do if a document gets stuck in the TS240 scanner?

If a document jams, use the eject button on the application to cycle the motor and eject the item. Alternatively, open the scanner cover, carefully remove the stuck document vertically from the path.

How do you clean the TS240 scanner rollers?

To clean the rollers, use a cleaning card after every 5,000 to 10,000 scans. Insert the cleaning card into the entry pocket, activate the motor using the ScanLite or diagnostics application, and let it scrub the rollers for five seconds. Repeat this process a few times, flipping the card each time.