OBROLAN - National Future learning Forum : Dari "Ego Sistem" menjadi Ekosistem

Summary

The conversation focuses on the changing role of civil servants in Indonesia amidst technological advancements such as AI, IoT, and digital transformation. Dr. Muhammad Taufik discusses the essential skills ASN must develop, including digital literacy, agility, empathy, and collaboration, to better serve the public. The National Future Learning Forum is introduced as a platform for collaboration between the government, private sector, and academia, aiming to close the competency gap and foster a flexible, integrated learning ecosystem for ASN. The forum will play a key role in preparing ASN for the future of public service.

Takeaways

• 😀 ASN must adapt to rapid technological changes like AI, IoT, and digitalization to keep up with evolving public service demands.
• 😀 Public administration must shift from traditional 'one-size-fits-all' approaches to more agile, responsive, and customized services.
• 😀 The future of bureaucracy requires civil servants to work faster, using accurate and integrated data to improve public service delivery.
• 😀 Empathy and understanding socio-cultural diversity are essential to ensure services are human-centered and inclusive for all citizens.
• 😀 Civil servants need to develop skills in agility, collaboration, and working with integrated data to meet future bureaucratic challenges.
• 😀 Digital literacy, including AI and data-driven approaches, is critical for ASN to perform effectively in a digital-first government.
• 😀 The National Future Learning Forum (NFLF) will focus on fostering collaboration between government, academia, private sector, and NGOs to advance ASN competencies.
• 😀 ASN must embrace flexible, collaborative working styles to build a future-proof workforce and meet the digital transformation goals set by the government.
• 😀 The NFLF will create a global learning ecosystem where ASN can access diverse resources, learning opportunities, and expertise beyond national borders.
• 😀 The goal is to create a 'World-Class ASN' by making knowledge accessible and ensuring continuous learning through a collaborative ecosystem that includes stakeholders from all sectors.

Q & A

What are the key skills and competencies required for ASN to face the challenges of technological disruptions?

The key competencies required for ASN to address technological disruptions include speed in service delivery, collaboration across sectors, flexibility in work processes, and strong digital literacy, particularly in artificial intelligence (AI) and data integration.

How does Dr. Taufik describe the role of artificial intelligence in transforming public service?

Dr. Taufik explains that AI can help improve the speed, accuracy, and customization of public services by enabling faster responses to diverse public needs, utilizing integrated data from various agencies.

What is the significance of the 'one size fits all' approach in bureaucracy, and how does it need to evolve?

The 'one size fits all' approach in bureaucracy is no longer effective in the digital age. Dr. Taufik advocates for a shift towards more agile, responsive, and empathetic service delivery that is tailored to individual needs, utilizing digital tools for better customization.

Why is collaboration emphasized as a core competency for ASN in the future?

Collaboration is emphasized because the challenges of modern governance require integrated solutions from multiple stakeholders. Dr. Taufik highlights that ASN must work together with government, private sector, and academia to effectively address complex issues.

What role does the National Future Learning Forum play in enhancing the competencies of ASN?

The National Future Learning Forum is designed to accelerate the transformation of ASN competencies by providing a collaborative platform where various stakeholders can come together to share knowledge and learning resources, adapting to the demands of digital transformation.

How does Dr. Taufik envision the future of learning for ASN?

Dr. Taufik envisions ASN learning in the future as a collaborative process that incorporates technology to facilitate flexible, integrated, and continuous learning, moving away from traditional, isolated methods of professional development.

What are the four key factors for ASN to succeed in the digital transformation?

The four key factors are speed (quick and efficient responses), collaboration (working together across sectors), flexibility (adapting to new ways of working), and digital literacy (mastering digital tools like AI for better service delivery).

What does Dr. Taufik mean by the 'human touch' in public service?

Dr. Taufik stresses the importance of understanding and responding to the diverse needs of the public with empathy and inclusivity, emphasizing that even in the digital age, services must retain a personal and human-centered approach.

What is the 'ecosystem' model of collaboration that Dr. Taufik advocates for?

The ecosystem model is a shift from individual, sector-based work to a more collaborative approach, where government, private sector, academia, and other stakeholders work together to achieve common goals, such as improving ASN competencies and public service.

How does the National Future Learning Forum aim to address the competency gap for ASN?

The forum seeks to close the competency gap by facilitating collaboration between different sectors and providing ASN with access to a broader, more integrated learning ecosystem. It aims to foster continuous professional development through shared resources and collective intelligence.