6. Cara Berpikir Kritis - Menjadi Analisis

Summary

In this video, Dino, an employee at an e-commerce company, faces a challenge with declining sales for certain products. Tasked with identifying the root cause, Dino must apply analytical thinking to break down the issue systematically. The process involves gathering and organizing relevant information, asking critical questions to uncover the problem, and evaluating possible solutions. By utilizing these methods, Dino can better understand the situation, propose effective solutions, and enhance his decision-making skills. The video emphasizes the importance of combining analytical and critical thinking for effective problem-solving in the workplace.

Takeaways

• 😀 Analytical thinking involves breaking down complex problems into smaller, manageable parts to understand them better.
• 😀 Analytical thinking helps in identifying the root causes of issues in a systematic way.
• 😀 Critical thinking is connected to analytical thinking, as it encourages evaluating problems from different perspectives.
• 😀 Gathering information is the first step in solving a problem; ask broad questions to collect relevant data.
• 😀 Organizing information is crucial to separate relevant data from irrelevant information and prioritize it by urgency.
• 😀 Identifying the problem requires asking the right questions to clarify and pinpoint the issue.
• 😀 Properly identifying the problem involves asking questions that inspire analysis and challenge assumptions.
• 😀 Effective problem solving involves making decisions based on a thorough analysis of the situation and possible outcomes.
• 😀 Questioning the status quo is important in problem-solving, as it can reveal new solutions or approaches.
• 😀 The final step in analytical thinking is to propose multiple solutions and evaluate them to select the best one.
• 😀 Using analytical and critical thinking together allows for a more systematic and holistic approach to problem-solving.

Q & A

What is the primary issue that Dino is facing in the script?

Dino is facing a decline in sales for several products in his e-commerce company, as reported by the sliding page of the website. The task is to identify the root cause of this issue and propose potential solutions.

What is analytical thinking, and why is it important in problem-solving?

Analytical thinking is the ability to break down a complex problem into smaller, manageable parts to better understand and address the issue. It is important because it helps in identifying the core causes of problems and allows for systematic evaluation of possible solutions.

How does analytical thinking differ from critical thinking?

Analytical thinking involves breaking down a problem into parts and understanding how these parts relate to the larger issue, while critical thinking goes further to assess the validity of solutions, challenge assumptions, and evaluate the potential consequences of decisions.

What are the four key steps in analytical thinking mentioned in the script?

The four key steps in analytical thinking are: 1) Gathering information, 2) Organizing information, 3) Identifying problems, and 4) Making decisions.

Why is gathering information the first step in problem-solving?

Gathering information helps to understand the full context of the problem. It ensures that the solution is based on accurate data and not assumptions, allowing for a broader perspective on the issue.

What types of questions should Dino ask to gather information about the sales decline?

Dino should ask questions like: What factors might have caused the sales decline? What changes occurred between this week and last week? Are there any noticeable trends or patterns in customer behavior?

How does organizing information help in solving a problem?

Organizing information helps by filtering out irrelevant data and focusing on the most pertinent details. It enables a clearer view of the key issues and ensures that attention is directed toward the most urgent and impactful factors.

What are some ways Dino can organize the gathered information?

Dino can organize the information by categorizing it into areas such as product performance, customer behavior, external factors (market or competitors), and internal factors (pricing, promotions). He can also prioritize data based on its relevance and urgency.

What is the importance of asking the right questions when identifying the root cause of a problem?

Asking the right questions helps clarify the issues and ensures that the analysis is focused on the most important aspects. It encourages deeper thinking and leads to more effective identification of the problem and potential solutions.

What kind of solutions should Dino consider after identifying the problems?

Dino should consider solutions such as adjusting pricing, offering discounts, improving promotional strategies, increasing stock for popular items, or reaching out to customers for feedback. Each solution should be evaluated based on how well it addresses the identified problem.

How can Dino evaluate the solutions to choose the best one?

Dino can evaluate each solution by considering factors like feasibility, cost-effectiveness, and the potential impact on sales. He should also assess how well the solution addresses the root cause of the sales decline and its ability to improve customer satisfaction.