ANTREAN TERINTEGRASI PADA APLIKASI MOBILE JKN | INOVASI BPJS KESEHATAN TAHUN 2022

Summary

The transcript highlights the convenience of the mobile.jkn app for healthcare services in Indonesia. Users can now book appointments and secure queue numbers online, eliminating long wait times at health facilities. The app provides an easy registration process, allowing patients to check in from home and receive updates on their appointments. It emphasizes the efficiency of the system, particularly for elderly users, who appreciate the ease of accessing healthcare without the hassle of physical queues. Overall, mobile.jkn transforms the healthcare experience by making it more accessible and user-friendly.

Takeaways

• 😀 Mobile.jkn offers online queue registration for healthcare services.
• 😀 Users can select health facilities and register for services through the app.
• 😀 An estimated waiting time is provided after registration.
• 😀 Patients should check in via mobile.jkn at least one hour before their appointment.
• 😀 The app allows patients to receive referrals for hospitals easily.
• 😀 Online queuing is available for both primary health facilities and hospitals.
• 😀 Users can choose the doctor and visit schedule when registering for hospital services.
• 😀 Patients must be within a one-kilometer radius of the hospital to check in.
• 😀 Those without medical records need to register at the hospital admission desk.
• 😀 The online queue system significantly reduces waiting times and improves efficiency.

Q & A

What is the purpose of the mobile.jkn app?

The mobile.jkn app allows users to take queue numbers online for healthcare services, reducing the need to wait in line.

How can users register for healthcare services using mobile.jkn?

Users can open the mobile.jkn app, access the registration menu, select a first-level healthcare facility, click on service registration, and wait for their queue number and estimated service time.

What should users do once they receive their queue number?

Users should arrive at the healthcare facility close to their scheduled service time to receive their healthcare services.

Is there a specific protocol for hospital referrals using mobile.jkn?

Yes, users can click on the referral healthcare facility, select their participant details, referral number, visit plan, and preferred doctor to register for hospital services.

What is the check-in requirement for users at hospitals?

Users must check in via mobile.jkn at least one hour before their scheduled service, within a minimum radius of one kilometer from the hospital.

What should users do if they don't have a medical record?

If users do not have a medical record, they need to register at the admission counter of the hospital.

How does mobile.jkn improve the experience of visiting healthcare facilities?

Mobile.jkn streamlines the process by allowing users to register online, reducing the need for long waits and enabling efficient planning for their visits.

What feedback did the user give about mobile.jkn's service?

The user expressed gratitude for the ease of the online queue system, stating it significantly improves their experience and efficiency, especially for older individuals.

What steps should a user take after receiving medical services at the hospital?

After receiving medical services, users can proceed to the hospital's pharmacy to collect their prescribed medications.

How has mobile.jkn impacted users who require specialist services?

Mobile.jkn has made it easier for users requiring specialist services, like neurology, to manage appointments without the stress of long queues.