Jenis-jenis Pekerjaan di Bank | Teller, CS, Sales, Back Office dan Sebagainya !

Summary

The video discusses the various roles and responsibilities within a bank, distinguishing between business and operational segments. It covers jobs like tellers, customer service, credit analysts, marketing, and even support roles such as security, cleaning services, and couriers. The conversation highlights the importance of each position, stressing that no job is insignificant. It also emphasizes how marketing teams work towards hitting targets, and how credit analysts assess loan eligibility. Additionally, the video warns viewers about scams, encouraging them to be cautious with their financial data online.

Takeaways

• 💼 Bank job roles are divided into business and operational segments, with customer service and tellers being part of the operational side.
• 🏦 At BRI, some roles like admin, credit, ATM support, and customer service can be merged, meaning one person may handle multiple responsibilities.
• 👮 Security staff (satpams) at banks not only maintain safety but also assist customers with ATM-related issues, and they are becoming more knowledgeable and helpful.
• 📊 Credit analysts are responsible for assessing customers who want to take out loans, analyzing their financial status to determine if they are eligible and how much they can borrow.
• 💳 Marketing teams are divided into different segments, such as those focusing on housing loans, credit cards, and more. They often approach potential customers at malls or ATMs.
• 💰 Debt collectors handle delinquent loans, with a focus on customer relations and payment follow-ups. Persistent non-payment can lead to more serious measures like home sealing.
• 🔒 Bank customers must be cautious with personal data, as there are increasing cases of online fraud and scams. Always verify the authenticity of requests before sharing sensitive information.
• 🧹 Operational roles like cleaning service, office boys, and drivers are also essential to a bank's daily operations, ensuring cleanliness, transportation of important documents, and more.
• 👥 General Affairs (GA) is responsible for managing supplies, such as ATM paper, and taking care of staff-related logistics like attendance and overtime.
• 📝 Human Resources (HR) or SDM handles employee-related matters such as leave, payroll, and other administrative tasks. They ensure smooth operations internally.

Q & A

What are the two main segments of the bank's operations mentioned in the script?

The two main segments mentioned are business and operational. The business segment focuses on financial performance, while the operational segment deals with customer service and the day-to-day running of the bank.

What roles are mentioned under the operational segment?

Roles mentioned under the operational segment include tellers, customer service, ATM technicians, security personnel, cleaning service staff, and messengers.

What additional responsibilities does a security guard have in a bank, according to the script?

In addition to maintaining security, the security guard is expected to assist customers, such as helping with ATM issues or guiding customers on basic transactions. They play a supportive role in customer service.

What is the role of a credit analyst in the bank?

A credit analyst evaluates whether a customer qualifies for a loan or credit by analyzing their financial status and assessing the appropriate loan amount they can receive.

What does the marketing division handle in the bank?

The marketing division is responsible for acquiring new customers, offering products like home loans, credit cards, and personal loans. They are divided into specialized groups, such as marketing for mortgages and credit cards.

What cautionary advice is given regarding sharing personal banking information?

Customers are advised never to share sensitive information such as PINs or OTPs, as there has been an increase in fraud cases. Official bank staff will never ask for these details.

What is the function of the 'General Affair' department mentioned in the script?

The 'General Affair' department manages logistical and administrative tasks such as overseeing office supplies, employee attendance, and maintaining ATM equipment.

How does the script describe the role of a debt collector?

A debt collector is responsible for recovering overdue payments from customers. They make visits to customers, starting with polite reminders and escalating to stronger actions like repossessing properties if payments are repeatedly missed.

What advice is given regarding applying for jobs at the bank?

Applicants are encouraged to apply through official bank websites and verify the legitimacy of the website or job postings. They are also advised to try regardless of self-doubt, as one cannot succeed without making an attempt.

What is the difference between business and operational roles in the bank, according to the script?

Business roles focus on financial activities like securing funding and managing loans, while operational roles involve direct interactions with customers and maintaining bank services.