Fred Neveu
Summary
TLDRIn this engaging customer testimonial, a satisfied client shares their positive experience with Greenhound Systems, a solar panel installation company. The customer praises the installation process, noting the efficiency and politeness of the installers, and awards them an A+ rating. Despite an overcast day hindering initial power generation from the solar cells, the customer remains optimistic, eagerly anticipating the sunshine to start generating electricity. They also mention awaiting an app for their iPad to monitor the system's performance. The testimonial highlights excellent communication throughout the process and the customer's satisfaction with choosing Greenhound Systems for their solar solution.
Takeaways
- 😊 The customer has had an excellent experience with the solar panel installation process, from electrical wiring to inspection.
- 🌲 Wisconsin Public Service conducted an inspection of the wiring and plans to recheck the power from the solar cells due to an overcast day affecting initial testing.
- 🔧 The installation team was praised for their efficiency and politeness, earning an A+ rating from the customer.
- 🛠 The decision to choose Greenhound Systems was influenced by a direct email communication, which led to a smooth start of the project.
- 📧 The customer appreciates the effective communication throughout the process, emphasizing the importance of responsiveness and information exchange.
- ☀️ Awaiting sunny weather to commence electricity generation, highlighting the dependency of solar power on weather conditions.
- 📱 The customer is looking forward to receiving an app for their iPad to monitor electricity generation, indicating the value of digital tools in enhancing user experience.
- 📬 There's an anticipation for improved functionality once the monitoring app is received, showing eagerness to engage with the technology fully.
- 👏 The overall feedback from the customer is very positive, reflecting satisfaction with the services provided by the solar company.
- 💯 The thorough and polite nature of the interaction with installers and the efficient installation process were key highlights of the customer's experience.
Q & A
How would you describe your overall experience with the solar panel installation process?
-The experience has been excellent. The solar panels and electrical wiring were installed several weeks ago, and the process went smoothly without any issues.
What steps were taken after the installation of the solar panels?
-After the installation, Wisconsin Public Service conducted an inspection of the wiring. Additionally, they planned to check the power output from the solar cells, but due to overcast weather, this was postponed.
Can you comment on the efficiency and conduct of the installers during the installation process?
-The installers were efficient and polite. If they needed anything, they asked politely, making the entire installation process go smoothly. The customer gave them an A+ rating for their service.
Why did you choose Greenhound Systems for your solar panel installation?
-The decision to go with Greenhound Systems was somewhat spontaneous, starting with a reply to an email that led to further communication and the eventual start of the installation process.
How would you rate the communication with Greenhound Systems throughout the installation process?
-The communication was great throughout the process. Questions were addressed promptly, ensuring a smooth experience from start to finish.
What are you currently waiting for in regards to your solar panel system?
-Currently, waiting for sunny weather to start generating electricity and also awaiting the delivery of an app for the iPad to monitor the solar panel system's performance.
What was the issue with checking the power coming from the solar cells?
-The check on the power output from the solar cells was hindered by overcast weather, which resulted in no power generation at the time of inspection.
How do you feel about the need for a follow-up visit from the public service?
-The need for a follow-up visit is understood and accepted, given that the initial visit couldn't assess the solar cells' power output due to the lack of sunshine.
What future steps are you anticipating for your solar panel system?
-Anticipating a successful check of the power output on a sunny day and receiving the monitoring app for easier tracking of the system's performance.
Would you recommend Greenhound Systems based on your experience?
-Based on the smooth installation process, efficient and polite installers, and good communication, it's implied that the customer has a positive view, which suggests a likelihood of recommendation.
Outlines
🌞 Solar Panel Installation Experience
The speaker begins by expressing satisfaction with their experience with a solar panel installation company, highlighting the efficient installation of solar panels and the completion of all necessary electrical wiring several weeks prior. Wisconsin Public Service conducted inspections of the wiring, with a recent check on the power output from the solar cells, which was hindered by an overcast day. The speaker praises the installation team for their efficiency and politeness, rating their experience as A+. The decision to choose Greenhound Systems was somewhat spontaneous, prompted by an email from the company. Despite the lack of immediate power generation due to weather conditions, the speaker is optimistic about future electricity generation and is awaiting an app for their iPad to monitor the system, which they have yet to receive. The company's good communication is noted, and the speaker's overall positive feedback and anticipation for the system's operation are emphasized.
Mindmap
Keywords
💡Sales Manager
💡Solar Panels
💡Electrical Wiring
💡Inspection
💡Overcast
💡Installers
💡Greenhound Systems
💡Communication
💡Electricity Generation
💡Monitoring App
Highlights
Positive overall experience mentioned.
Solar panels installed and electrical wiring completed.
Inspection by Wisconsin Public Service.
A follow-up inspection planned due to overcast conditions affecting power generation.
High praise for the installers' efficiency and politeness.
Awarding the installers an A+ rating.
The customer's decision to choose Greenhound Systems initiated by a responsive email.
Emphasis on excellent communication throughout the process.
Anticipation of generating electricity with sunny conditions.
Awaiting an app for iPad to monitor electricity generation.
Promise to address the issue of not having received the monitoring app yet.
Appreciation expressed by the customer for the opportunity to provide feedback.
Mention of a follow-up on the power check by public service.
The customer's proactive engagement by responding to an email, which started the entire process.
Positive feedback on the entire installation experience.
Transcripts
hello thank you so much for joining me
here today I just have a few questions
about your experience so far can you let
us know how everything has been going
with your sales manager and how your
experience has been so far my experience
has been
excellent uh the solar panels have been
installed
and all the electrical wiring has been
completed several weeks ago Wisconsin
Public Service came out and
inspected the
wiring that
P about a half an hour ago the public
service came out again to check the
power coming from the solar
cells but because is an overcast day
there is no power
coming so he's going to come out again
and and check that perfect now that you
brought up the installation can you let
us know what that experience was like
for you with the
installers oh it was
great they
were you know they were efficient uh
say needed something they asked
politely
uh yeah you know it could not have gone
any
better I'd give them an
A+ that's fantastic
star perfect now why did you choose to
go with greenhound systems out of all of
the other solar companies you could have
gone
with I don't know it's just that uh you
set me
uh the
email and I replied and I sent you the
information you
requested and that started the the whole
thing
going perfect and would you say the
whole way through you had great
communication if you ever questions
perfect and I'm now waiting for uh the
sunshine to come out and start
generating
electricity electricity and
and I'm supposed to be able to get an
app for my iPad that I can monitor I
have not received that
yet perfect well we will look into that
and you did such a great job answering
these questions for us and giving us
your really great feedback we definitely
appreciate
it
okay
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