PENGALAMAN TID*K ENAK PAKAI KARTU KREDIT TOKOPEDIA CARD SAAT BELANAJA DI SUPERMAKET (TOKO OFFLINE)

Summary

In this video, the narrator shares a cautionary tale of a confusing transaction experience using a BRI Tokopedia credit card. After attempting to pay for a 70,000 rupiah purchase at a supermarket, an error with the EDC machine led to a misunderstanding where the narrator paid twice—once with the credit card and once with cash. The narrator advises viewers to always confirm with the cashier whether the credit card transaction has been deducted or not to avoid such issues. The story serves as a reminder of the importance of vigilance when using credit cards offline and the potential risks involved with transaction errors.

Takeaways

• 😀 Always ask the cashier if the transaction has been deducted or not when using a credit card.
• 👀 Some cashiers are more proactive and will show you the transaction status, confirming whether it has been deducted.
• 📝 The narrator had an uncomfortable experience using a Tokopedia credit card for an offline purchase.
• 🛒 The narrator shopped at a supermarket and paid with a BRI credit card, but encountered an error with the EDC machine.
• 🔒 After entering the PIN, there was a delay in the receipt printing, and the cashier suggested using another transaction method due to an error.
• 💸 The narrator ended up paying in cash, thinking the credit card transaction was not successful.
• 😳 Upon checking the credit card statement the next day, the narrator found out that the transaction had been deducted twice.
• 🤔 The narrator returned to the store to clarify the situation and discovered the double payment.
• 🛂 The store eventually checked and returned the extra payment after confirming the error.
• 📚 A lesson to be learned is to always verify with the cashier if the credit card transaction has been processed correctly, especially if there is an error with the EDC machine.
• 🚫 If an error occurs after entering the PIN, it's crucial to ensure the transaction has not been processed before leaving the store.

Q & A

What issue did the speaker encounter while using a credit card at a supermarket?

The speaker encountered an issue where the transaction did not complete successfully due to an error with the EDC (Electronic Data Capture) machine, but the transaction was still deducted from their credit card.

What is the significance of checking with the cashier after a transaction error?

Checking with the cashier is important to confirm whether the transaction has been deducted or not, to avoid double payment in case of a transaction error.

What was the speaker's initial reaction when the EDC machine showed an error?

The speaker decided to pay in cash instead of waiting for the transaction error to be resolved.

How did the speaker discover the double payment?

The speaker discovered the double payment when they checked their credit card statement the next day and found the transaction listed twice.

What action did the speaker take after realizing the double payment?

The speaker returned to the store and explained the situation to the cashier, who checked and confirmed the error, and the overpaid amount was returned.

What is the main lesson the speaker learned from this experience?

The main lesson is to always verify with the cashier whether the transaction has been deducted after an error occurs, especially when using a credit card offline.

What should a customer do if they suspect a transaction error while using a credit card?

A customer should ask the cashier to confirm if the transaction has been deducted or not, and if necessary, request a proof of the transaction status.

How can a customer prevent double payment in a similar situation?

A customer can prevent double payment by ensuring that the transaction is either completed successfully or confirmed as not deducted before deciding to pay in a different way.

What was the speaker's advice for credit card holders regarding offline transactions?

The speaker advised credit card holders to monitor their transactions closely, especially after encountering an error, to ensure they are not double charged.

What is the role of the cashier in offline credit card transactions?

The cashier plays a crucial role in verifying the transaction status and providing customers with the correct information to avoid confusion and double payments.

How can the issue of transaction errors be mitigated in retail settings?

Transaction errors can be mitigated by having clear communication between the cashier and the customer, as well as by ensuring that the EDC machines are functioning properly.