This Formula Makes My Sales Grow On Autopilot (use with clients)

Serge Gatari
2 Aug 202414:11

Summary

TLDRThe video script outlines a strategic approach to scaling a business by focusing on identifying and resolving key constraints. It details the process of auditing a business to increase lead flow, conversion rates, and revenue, using metrics rather than emotions. The speaker emphasizes the importance of ROI calculators, case studies, and sales assets to drive business growth, while also discussing tactics to improve lead conversion and show rates, ultimately aiming for a scalable and healthy business model.

Takeaways

  • 📈 The business in focus is an OnlyFans management agency that helps owners start similar businesses, emphasizing the importance of selling based on metrics rather than hope or dreams.
  • 💰 The current asking price for the business is $99.8k, which is considered decent, especially considering the coaching offer being pushed.
  • 📊 The business has been receiving 1,200 leads per month, but there are significant conversion issues, with only 7% of leads booking calls and 45% of those showing up.
  • 📞 The close rate is at 21%, which is considered decent given the price point of the offer, and the average cash collected per close is $5.7k, indicating a strong upfront cash flow.
  • 🚀 The cost of acquisition per customer is $1.7k, which is a healthy ratio when compared to the cash collected per close, allowing for reinvestment in business growth.
  • 🔍 The main constraint identified is the low lead to call conversion rate, suggesting a need for better strategies to convert leads into booked calls.
  • 📉 The show rate of 45% is seen as a problem, indicating that a significant number of booked calls are not being honored, which needs to be addressed.
  • 📈 The business has a high gross margin, which is healthy and suggests scalability, but there's room for improvement in the contribution margin.
  • 📚 The speaker emphasizes the importance of using case studies and sales assets to build trust and sell effectively, rather than relying on emotional appeals.
  • 🎯 The strategy includes increasing lead flow through better use of social media reach, improving conversion rates, and focusing on metrics to optimize the sales process.
  • 🛠️ The plan involves auditing and optimizing various aspects of the business, including the sales script, lead generation, and the appointment-setting process, to increase efficiency and revenue.

Q & A

  • What type of business is being discussed in the transcript?

    -The business discussed is an OnlyFans management agency that helps other agency owners start their own OnlyFans management businesses.

  • What is the main issue with the current selling approach according to the speaker?

    -The speaker criticizes the selling approach based on hope, dreams, or potential growth without concrete metrics, advocating for selling based on actual business performance data instead.

  • What is the current asking price for the business being discussed?

    -The current asking price for the business is $99.8k, which is higher than the typical $9.8k for the type of coaching offer they are pushing.

  • What is the average monthly lead flow for the business?

    -The business is getting 1,200 leads per month.

  • How many calls were booked in the last 30 days, and what was the show rate?

    -In the last 30 days, 82 calls were booked with a show rate of 45%, meaning 39 calls actually took place.

  • What was the close rate and the average cash collected per close in the last 30 days?

    -The close rate was 21%, and the average cash collected per close was $5.7k.

  • What was the total ad spend and sales team cost in the last 30 days?

    -The total ad spend was $3,000, and the cost for the appointment-setting sales team was not specified but acknowledged.

  • What is the main constraint identified in the business, and why is it problematic?

    -The main constraint is the low lead to booked call rate of 7%, which is below the desired 10% to 15%, indicating a problem in converting leads into booked calls.

  • What is the strategy to improve the business's lead flow?

    -The strategy includes creating attention-grabbing sales assets, optimizing the school landing page, and increasing ad spend to convert the large social media reach into more leads.

  • What is the speaker's approach to solving the business's conversion problem?

    -The speaker suggests focusing on increasing the number of leads who provide their information, improving the lead to call rate, and enhancing the show rate through various strategies like creating valuable content and optimizing the sales process.

  • What is the speaker's view on the importance of the average cash collected per close?

    -The speaker considers the average cash collected per close as one of the most important metrics because it indicates the amount of capital available to reinvest in business acquisition.

  • How does the speaker plan to scale the business to $200,000 per month?

    -The speaker plans to scale the business by setting clear daily targets, reinvesting resources, and auditing metrics and sales processes to ensure they align with the growth goals.

  • What is the role of a promo cycle in the speaker's strategy?

    -A promo cycle is used to offer a special promotion to potential clients, aiming to increase the lead to booking rate by providing an attractive offer based on a successful case study.

  • How does the speaker plan to address the issue of show rate?

    -The speaker plans to address the show rate issue by creating pre-qualifying assets, auditing the back-end systems for automation and workflows, and potentially introducing an SMS triager to follow up with leads.

Outlines

00:00

📈 Business Auditing and Metrics Analysis

The speaker discusses the importance of auditing a business to identify its constraints and potential for growth. They provide an example of an OnlyFans management agency, analyzing its lead conversion rates, call booking rates, show rates, and close rates. The agency's current price, lead flow, ad spend, and sales team costs are scrutinized. The main constraints identified are the lead to call rate and show rate, with suggestions to improve these metrics for better business performance.

05:03

🚀 Scaling Business Through Lead Generation and Optimization

This paragraph focuses on strategies to scale a business by increasing lead flow and optimizing conversion rates. The speaker identifies the main constraint as the inability to convert high levels of social media reach into leads. A plan is outlined to increase lead generation through case study breakdowns, sales letters, attention-grabbing assets, and aggressive advertising. The goal is to improve the business's lead to call rate, show rate, and ultimately, revenue and cash collection.

10:06

🛠️ Business Optimization and Growth Strategy

The speaker outlines a two-phase approach to optimize and grow the business. Phase one involves creating a compelling case study and sales letter, auditing the client's data collection methods, and generating attention through weekly sales assets. Phase two addresses the lead to booking rate issue with promotional offers and a new video sales letter (VSL) funnel. The plan also includes assigning specific setters to platforms, setting targets based on desired business growth, and auditing metrics and scripts regularly to ensure alignment with KPIs.

Mindmap

Keywords

💡OnlyFans Management

OnlyFans Management refers to the business of assisting individuals in managing their presence on the OnlyFans platform, which is a subscription-based content sharing service. In the video, the business in question is helping agency owners to start their own OnlyFans management businesses, indicating a focus on the growth and optimization of online content creator businesses.

💡Lead Flow

Lead Flow refers to the number of potential customers or leads that a business generates over a period of time. In the context of the video, the business is receiving 1,200 leads per month, which is a key metric for understanding the business's customer acquisition strategy and potential for growth.

💡Booked Call Rate

Booked Call Rate is the percentage of leads that result in a scheduled call or meeting. The video mentions a 7% booked call rate, which is identified as an area of improvement. This metric is crucial for evaluating the effectiveness of the sales process and the conversion of leads into engaged prospects.

💡Show Rate

Show Rate is the percentage of booked calls that are actually attended by the lead. In the video, a 45% show rate is mentioned, indicating that there is a significant drop-off between booking and attending calls. This is a critical metric for assessing the reliability of leads and the effectiveness of the lead nurturing process.

💡Close Rate

Close Rate is the percentage of attended calls or meetings that result in a sale. The video states a 21% close rate, which is considered decent given the price point of the offer. This metric is essential for understanding the sales team's ability to convert prospects into customers.

💡Average Cash per Close

Average Cash per Close refers to the average amount of money collected for each closed deal. The video mentions an average of $5.7k per close, which is a significant figure indicating the revenue potential of each customer acquisition.

💡Cost of Acquisition (CAC)

Cost of Acquisition (CAC) is the cost associated with acquiring a new customer, including marketing and sales expenses. In the video, it is calculated that the business spends $1.7k to acquire a customer who pays $9.8k, demonstrating a healthy return on investment for each new customer acquired.

💡Gross Margin

Gross Margin is the difference between revenue and the cost of goods sold, expressed as a percentage. The video discusses the importance of maintaining a gross margin of 70% or above, which indicates that the business is healthy and profitable after accounting for the direct costs of sales.

💡Contribution Margin

Contribution Margin is the amount of revenue remaining after variable costs have been covered. It is used to cover fixed costs and contribute to profit. The video mentions a contribution margin of around 25%, which is a positive sign for the business's financial health.

💡Sales Funnel

A Sales Funnel is a multi-step process that guides potential customers from initial interest to a final purchase. The video discusses the need to launch a VSL (Video Sales Letter) funnel to improve the conversion of leads into customers, highlighting the importance of a structured sales process.

💡Promo Cycle

A Promo Cycle refers to a promotional period or campaign designed to drive sales. The video suggests using a promo cycle with a specific offer to improve the lead to booked call rate, indicating a strategy to incentivize potential customers to engage with the sales process.

💡Roi Calculator

An Roi Calculator is a tool used to calculate the return on investment for a business. The video emphasizes the importance of using such a tool to make data-driven decisions rather than relying on emotions or hopes when selling a business.

💡Constraints

In the context of the video, Constraints refer to the limiting factors or bottlenecks in a business process that prevent it from performing at its full potential. The speaker identifies several constraints, such as the lead to booked call rate and show rate, and discusses strategies for addressing these issues to improve overall business performance.

💡Attention Generating Sales Assets (AGSA)

Attention Generating Sales Assets are marketing materials designed to attract potential customers and generate interest in a product or service. The video mentions creating AGSAs on platforms like Twitter to drive engagement and lead generation.

💡Superhero Founders

Superhero Founders likely refers to a group or community of business owners who are portrayed as capable and successful, possibly part of a private group or program mentioned in the video. This term is used to evoke a sense of empowerment and high achievement among business leaders.

Highlights

The business under discussion is an OnlyFans management agency that helps owners start their own OnlyFans management businesses.

Emphasis on selling based on metrics and ROI rather than hope or dreams to ensure a realistic business valuation.

The current price of the business is $99.8k, which is considered decent for the coaching offer being pushed.

The business generates 1,200 leads per month, indicating a significant lead flow.

Out of the 82 calls booked in the last 30 days, only 39 showed up, indicating a show rate problem.

Eight closed deals were made with a total cash collection of $46k in the last 30 days.

The ad spend was only $3,000, demonstrating an efficient marketing strategy.

The sales team, specifically the appointment setters, play a crucial role in the business's operations.

The main constraints identified were the lead to booked call rate and the show rate, both below optimal levels.

A 21% close rate is considered decent given the price point of the offer.

The average cash per close is $5.7k, a strong metric for the business's financial health.

The cost of acquisition per customer is $1.7k, which is sustainable given the average cash per close.

The cost per lead is only $3, indicating a very low customer acquisition cost.

The business has a healthy gross margin of over 70%, which is scalable.

The biggest constraint is the inability to convert the high traffic into leads, with only 1,200 leads from 400,000 Instagram reach.

A strategy to increase lead flow by improving the conversion of attention into leads is proposed.

The plan includes creating case studies, sales letters, and attention-grabbing sales assets to enhance lead generation.

The importance of auditing metrics and focusing on daily targets for business growth is highlighted.

A detailed plan for phase two includes solving the lead to booking rate issue and launching a VSL funnel.

The strategy involves assigning Setters per platform to improve the booking rate and response rate.

The business aims to reinvest resources and talent to meet increased targets for growth.

A continuous auditing process is proposed to maintain and improve the business's performance.

Transcripts

play00:00

context on this business that we found

play00:01

they're running an only fan management

play00:03

agency uh they're essentially come

play00:05

coming in and helping agency owners uh

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start an O only fans management business

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this was the last 30 days of their

play00:12

business and if anyone ever wants to

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kind of like sell really well the best

play00:16

way you can do so is by auditing the

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business and selling based off of

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metrics and not necessarily sell based

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off of Hope or or dreams or like hey

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yeah if you buy this we can potentially

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grow the business or you're going to get

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rich

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no nobody's going to pay you tens of

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thousands of dollars because you're

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telling them that like hey if you buy

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this you might potentially 10x your

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business no I mean even all our partners

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in the incubator everywhere every single

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person needs to have an Roi calculator

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or something that calculates and finds

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the leaks within a business the

play00:48

constraints and use those constraints to

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sell the business no more selling based

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off of of emotions so here's how we went

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through so I was like hey what is your

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current price he told me that it's 99.8k

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normally 9.8k for the type of offer that

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he's pushing because he's still pushing

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like a coaching offer I was like yeah

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this price is is decent okay then the

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next thing I asked is like hey how much

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lead flow are you getting per month he

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said 1,200 leads I was like okay cool

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perfect and then I was like hey how many

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call are being booked in the last 30

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days he said 82 calls and then he says

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how many of those did showed up he said

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39 and then I was like hey how many

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closed deals he said eight how much is

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was Cash collected I said 46 uh 46k and

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then ad spend he only spent $3,000 in

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ads in the last 30 days uh and then

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sales team cost this is appointment

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setting appointment setter sales team I

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was like okay perfect and then based on

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these numbers I was like what are the

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main what are the main leaks as you guys

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can see the first leak or the first

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constraint we saw that it was lead to

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booked call rate he uh getting 7% of

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everyone who becomes a lead or who joins

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his school Community to book a call this

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is I wouldn't say that it's like if I

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look at it I wouldn't be like oh my God

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this is such a big constraint no but

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it's still in the red if you're getting

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10% I think 10% to 15% is great right

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but 7% we still put it in red or at

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least the the formula put it in red

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because it's below our kpi show rate is

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also a big problem 45% of everyone who

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books a call shows up and I believe they

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only have one uh one call close so they

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don't have a reason to have less more

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than 50% of people to not show up so

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that was a big constraint close rate was

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21% this is decent because of the price

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there's this framework around deciding

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if you increase price or not increase

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price and that that framework is if

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you're let's say selling something for

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$4,000 and you have 35% close rate

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you're probably better off increasing

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price and reducing close rate because

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well not better off but like you need to

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find equilibrium where the close rate is

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at a good point where the also the price

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point is good enough where you make the

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most amount of money if you increase

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price but your close rate drops to 10%

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then it's it's a it's a it's a it's a

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stupid decision because you're losing a

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lot more deal flow because you're trying

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to make more money per client and here

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at almost 10K 20% close rate is amazing

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it's like flush it's perfect so that's

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why this is in green we prefer having a

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business doing 20% or more in the close

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rate people always aim to be like hey

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let's close 30% I'm like yeah that's

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good but like to close every stranger

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for 30% is is insane the amount of work

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you have to do up front Okay average

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cash per close is 5.7k that means that

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for every single deal that they're

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closing they're collecting on average

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5.7k which is amazing this is this is an

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insane metric the amount of cash you get

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upfront is probably one of the single

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most important metric because then he

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has 5.7k to go and reinvest in

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acquisition and acquire maybe I mean

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let's look at here to cost of

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acquisition per customer so right now

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he's spending 1.7k to acquire someone

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who's going to spend 1 19.8k if he's

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cash collecting 5.7k that means that if

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you divide a 5 7K divided by um let's

play04:01

say 2K he can go acquire two to three

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more clients to essentially pay him this

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much without having to front any money

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from his pocket this is an amazing

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business well not an amazing business

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but it's it's a healthy business average

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cash per call we like to look at this

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metric too because uh everyone just

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focuses on how many how much money they

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make for each client that they close but

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we like to actually look at for every

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single booked call that shows up on

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average how much money are you making

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cost per lead is three bucks now this is

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actually the true cost of school uh

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registrations which is he's getting I

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think3 to four do which is insanely

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cheap but we're going to talk about the

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actual problem here right cost per book

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to is $41 but this is actually more than

play04:46

than that because it's not just at spend

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he's spending on Setters and he's also

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getting calls from other places and then

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uh cost per book call that shows up 93

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uh fulfillment cost we also asked him

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hey how much are you spending on your

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backend he said 8.4k uh we're like okay

play05:03

cool any business that we're looking at

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we like to look at gross margins that

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are I believe 70% and above so if a

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business is if the gross profit is less

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than 70% gross profit or gross margins

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is when you take Revenue so the 99.8k

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you subtract uh the cost of fulfill so

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it would be like 787 let's use on

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Revenue 78k minus uh this 88.4k you

play05:29

actually get Prett good margins on gross

play05:31

profit so this business is healthy and

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it's scalable but we also like to look

play05:35

at contribution margin which is uh

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revenue or cash uh minus um the cost

play05:41

acquired clients in this case this is

play05:43

still pretty healthy because um it's

play05:46

around 25% that he's spending on CAC and

play05:50

everything this is NBL my private group

play05:52

for superhero Founders last Sunday this

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community participated in something that

play05:56

has never been done before I am building

play05:58

a business Empire to scale it to $50,000

play06:00

per month in just 30 days while

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documenting the entire process in four

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live calls one call every Sunday in this

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video I went over the sales system that

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allows me to identify every constraint

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in my own or my client's businesses so

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that you can incorporate this in your

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delivery process the three previous

play06:14

calls showed three-hour breakdowns of

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processes like offer creation pay

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traffic and client acquisition if you

play06:19

want access to all the recorded calls

play06:21

from The Challenge click the link in the

play06:22

description to join NBL and I will see

play06:24

you there now the most important leak we

play06:26

focused on was not this lead to show uh

play06:29

lead to call rate or even the show rate

play06:31

what we first looked at was like how

play06:33

much views are you getting on YouTube he

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said 4,000 and then I was like okay cool

play06:36

how much reach are you getting on

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Instagram he said 400,000 reach accounts

play06:40

reached in the last 30 days I was like

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okay so you're telling me that you're

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getting this much reach but you're

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getting only 1,200 leads I was like

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something is broken in your business you

play06:47

should be getting infinitely more lead

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flow in your business right now because

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you're getting way too much attention

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and where's the all that attention going

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to how are we not collecting data how

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are we not collecting leads that we can

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reach out to the biggest constraint is

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he not able to convert the traffic the

play07:01

level of traffic that he has into

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attention so priority number one

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constraint number one we focus on is

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like hey we need more people giving you

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information joining the school community

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and then we're going to focus on lead to

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uh call rate so the conversion from

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leads coming in them booking and then

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the thing next thing we're going to

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focus on is show rate so how many people

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we actually get to show up the way that

play07:20

we did it right now we know that the

play07:22

business problem biggest constraint is

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the fact that you're not getting enough

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people to give you their information so

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I was like hey if we didn't even change

play07:29

none of these other metrics and we just

play07:30

focused on increasing more leads in your

play07:32

business so we took it from 1,200 leads

play07:35

to 3,000 leads and chain kept everything

play07:37

similar kept the 7% kept the 45% show

play07:40

rate kept the close rate 20% we would

play07:42

take the same business and get it to two

play07:45

225k uh cash collected and over 380k

play07:49

Revenue if we could improve it maybe

play07:50

take the 7% to 10% uh and then 6 45% sh

play07:54

rate to 65% sh rate uh we could take the

play07:57

same uh take this numbers here get to

play07:59

3,000 which would end up being 300 sales

play08:01

calls a month the show rate we would uh

play08:03

take it from 45% to 65% which is 195

play08:06

calls that actually show up and then

play08:08

from the same close rate uh 20% we Clos

play08:11

39 clients uh times the average cash

play08:13

collected uh which is 225,000 and times

play08:16

the revenue which is 99.8k for each

play08:19

value of each client it would be a

play08:20

almost a

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$400,000 uh business all because we just

play08:24

got more leads in the business and he

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already has the leads it's just that

play08:28

he's not giving them enough

play08:30

offers for them to opt in phase one is

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going to be I need an asset for him I

play08:34

need one of the best case studies that

play08:35

he has and we're going to be building

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out a breakdown of this case study the

play08:39

reason why we like to do breakdowns is

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because instead of goinging to people

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and trying to sell them something how

play08:43

about you use someone who's actually

play08:45

going through the transformation and

play08:46

sell based on the case study on the

play08:48

transformation so we're going to do this

play08:50

create a banger sales letter then we're

play08:52

going to look at the school landing page

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he's already getting pretty cheap cost

play08:55

per lead so that school landing page is

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dialed in in my opinion but we're going

play08:59

to look at it then every single week

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we're actually going to be creating

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attention generating sales assets which

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are like two steps so two steps are

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something like this here you essentially

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just do a two-step on your profile right

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you create an asset which is like an

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attention generating sales asset I do

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these on Twitter often and then the

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actual asset is maybe a YouTube

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breakdown so this is the actual agsa so

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attention generating sales asset so

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we're going to be creating these on

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behalf of the client every single week

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then we're going to be creating the

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actual sales letter or the piece of the

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sales asset on YouTube every time you

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create a good sales asset or good

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content on YouTube you should always

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have something for people to download

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because people are always going to be

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giving you their information in exchange

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of value even if the value is pretty

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clear in the training people will be

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willing to put in a little bit of uh

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effort to give to get the let's say the

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Google Doc because or the Lucid chart

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because even though they've understood

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they still want to have like a

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summarized version of the thing and easy

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to consume asset so we're going to be

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doing this every single week and then

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the last step we're going to be doing to

play10:02

increase lead flow is just go hard on

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ads we're going to go top of funnel

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we're going to go retargeting and

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actually get the 400,000 reach that he's

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getting to to be to be uh to join his

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ecosystem we start with the one really

play10:15

good case study one really good sales

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letter then we look at the way that he's

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uh collecting data then we're going to

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work on something that is a little

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harder ads we could do it first but this

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here is what I'm really care what I

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really love because this is a little

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harder and it's a bit boring and it's a

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little Annoying which is why most people

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don't do it and that's why most people

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don't ever create a good engaged

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audience the next thing we're going to

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do is phase two we're going to to solve

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the lead to book rate uh lead to book

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booking rate we're going to be pushing a

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promo right like hey if you want to

play10:43

experience the same transformation as

play10:45

the case study uh we're doing one-on-one

play10:47

we'll design road map if you want our

play10:49

help in implementation and we'll

play10:50

essentially do a promo and a promo cycle

play10:52

with a specific offer then we're also

play10:54

going to launch a vsl funnel right now

play10:56

he doesn't have a single booking funnel

play10:58

he's only getting people through school

play11:00

and things Instagram and the Setters are

play11:02

setting through there but we're actually

play11:04

going to be launching a funnel so we can

play11:06

retarget his his reach and get them to

play11:09

book a call with the same offer here

play11:11

setting process we're going to audit the

play11:13

metrics for Instagram setting and all

play11:15

the other platforms he has telegram

play11:16

School Instagram and uh maybe Twitter

play11:19

and then we're going to look at response

play11:20

rate we're going to look uh look at

play11:22

qualification based on platform and

play11:24

we're also going to look at booking rate

play11:25

based on the platform whichever platform

play11:27

is killing it the most we're going to

play11:28

try to do more of that and then the next

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thing we're going to do is we're going

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to assign each Setter per platform right

play11:35

now he has only two Setters who are

play11:37

working on Instagram working in school

play11:39

and working on telegram so they're

play11:41

sharing multiple platforms and that is

play11:43

not good whatsoever so we're actually

play11:45

going to be also uh doing a signing of

play11:47

platforms once we have dialed in the new

play11:49

campaign the new uh ads the new funnel

play11:52

and the new process for setting and

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maybe if he needs more Talent we're

play11:56

going to help him get Talent we're

play11:58

actually going to set targets based on

play11:59

where we're taking the business so if

play12:01

we're taking the business to $200,000 a

play12:03

month in the next I would say four

play12:05

months then we're going to reverse

play12:07

engineer $200,000 a month what does that

play12:10

look like daily lead flow what does that

play12:13

look like booking link send how does

play12:15

that look like with daily outage how

play12:17

what does that mean book calls daily

play12:19

what does that mean book calls taken how

play12:22

many closes deal every day and then

play12:24

we're going to reinvest resources

play12:26

Capital Talent everything content to

play12:29

meet these targets it's less about

play12:32

working hard and more so getting clarity

play12:34

as to yes you want to get to $100,000

play12:36

per month but do you know what needs to

play12:37

happen every single day from your

play12:39

machine from your business in order for

play12:41

you to get there a lot of people are

play12:43

super emotional when it comes to growing

play12:44

a business so they only focus on the

play12:47

fire that's going on and they forget

play12:49

that business is is not an emotional

play12:51

game it's find something that's valuable

play12:53

and figure out the daily metrics to get

play12:55

it in front of more enough people where

play12:56

enough people want to buy and enough

play12:58

people get value and just keep that fly

play13:00

whee going I'm sure even people who have

play13:02

know somewhat the the goals the targets

play13:05

they always forget and Retreat back to

play13:07

just being emotional and then every

play13:09

single week we're just going to be

play13:10

focusing on auditing metrics look at hey

play13:12

what is out of kpi what is in kpi then

play13:15

we're going to audit the conversations

play13:16

from the Setters then we're going to uh

play13:18

if it's out of kpi then we're going to

play13:20

come up with another Focus uh when it

play13:22

comes to show up rate uh it's going to

play13:23

be mainly solved on three fronts there

play13:25

going to be more preall assets so we're

play13:27

going to create a series of valuable

play13:29

content and uh nurturing assets then

play13:32

we're going to have a preall systems so

play13:33

we're going to look at the back end uh

play13:35

see if there's any automations missing

play13:37

if the the flows are weird we're going

play13:40

to audit that we're also going to create

play13:41

a new workflow for the Setters so that

play13:44

they essentially follow up the leads uh

play13:46

make sure that group chats are created

play13:47

with the setter and the closer every

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time someone is set all that good stuff

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and if needed we can introduce a phone

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uh an SMS Setter or triager uh to

play13:56

essentially increase show rate and then

play13:58

um we're also going to be looking at his

play14:00

sales script uh the sales pitch the

play14:02

sales uh deck or the sales asset that he

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uses to pitch and we're going to be

play14:06

auditing that because right now he has

play14:08

no framework or no clear structure

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