Industry & Insights - HR Mythbusting with Jaclyn Pummill

Summary

In this insightful discussion, HR expert Jacqueline Pummel shares her perspective on the evolution and misconceptions of human resources. She emphasizes the transition from transactional to strategic HR, the importance of balancing employee and management interests, and the necessity of a genuine passion for people in the field. Pummel also highlights the rewarding aspects of HR, such as talent acquisition and development, and busts myths about HR's role in decision-making processes. The conversation underscores the dynamic and ever-changing nature of HR, and the critical role it plays in organizational success.

Takeaways

• 😀 HR has evolved significantly over the past century, shifting from a focus on transactional tasks to strategic roles within organizations.
• 🏭 Jacqueline Pummel, an HR expert, transitioned from manufacturing to higher education, highlighting the transferable skills in HR across industries.
• 🔍 HR's role in organizations is not just about hiring and firing; it involves a wide range of responsibilities including talent acquisition, compensation, benefits administration, and talent development.
• 💼 The perception that HR always sides with management is a myth. HR professionals must balance the interests of both employees and management, ensuring fair and equitable treatment.
• 👥 Customer service skills are crucial for HR professionals, as they often interact with a diverse range of individuals and must handle various interpersonal situations.
• 🌟 HR professionals should have a passion for working with people and be prepared to engage with them in different capacities daily.
• 📚 Education in HR is important, as it provides a foundation of knowledge and discipline that can be applied in real-world scenarios, as well as a network of professionals.
• 🎓 Internships and practical experience in HR are invaluable, offering insights into the daily operations and challenges faced by HR professionals.
• 💡 HR professionals should be patient, empathetic, and skilled in communication, especially when dealing with sensitive issues like employee relations and layoffs.
• 🎉 HR is also about celebrating successes and fostering a positive company culture, often involving organizing events and recognizing employee achievements.

Q & A

How has the role of HR changed over the last 100 years?

The role of HR has evolved significantly from its origins in manufacturing, where it primarily dealt with hiring day workers for factories, to a more strategic and comprehensive role in organizations, focusing on talent acquisition, development, and management.

What is Jacqueline Pummel's professional background in HR?

Jacqueline Pummel has over 10 years of experience in HR, starting her career in manufacturing before transitioning to higher education at Walsh College, where she leads the human resources and people operations team.

Why is customer service experience considered valuable for a career in HR?

Customer service experience is valuable for HR professionals because it helps them develop skills in dealing with a wide range of personalities and situations, which is crucial for managing employee relations and conflicts.

What are some common myths about HR that the discussion aims to address?

Some myths include the belief that HR always sides with management, that HR's role is limited to hiring and firing, and that HR is merely a department of paperwork, rather than a strategic partner in organizational development.

How does HR balance the interests of both employees and management?

HR professionals balance interests by being equally in tune with employees and management, ensuring that decisions are made with the understanding of both sides and considering the broader implications for the organization.

What is the significance of the shift from transactional HR to strategic HR?

The shift signifies a change in the focus of HR from administrative tasks to a more proactive role in shaping the organization's direction, including talent acquisition, development, and ensuring that HR practices align with business goals.

What are some of the enjoyable aspects of working in HR according to Jacqueline?

Jacqueline enjoys aspects such as talent acquisition, training and development, and being part of project teams that involve various departments, as it allows her to see the interconnectedness of roles within an organization.

How does HR handle the difficult process of employee termination?

HR handles termination with care, ensuring that the conversation is respectful and that the employee understands the decision, while also providing support for their next steps.

What qualities make a person well-suited for a career in HR?

Qualities such as a passion for working with people, the ability to be kind and empathetic, strong communication skills, and an appetite for engaging with different personalities and situations are essential for a successful career in HR.

Why is it important for HR professionals to have a strong educational background in the field?

A strong educational background provides HR professionals with the necessary knowledge and skills, such as understanding labor law and compliance, and demonstrates discipline, which are valuable to potential employers.

What advice does Jacqueline give to someone considering a career in HR?

Jacqueline advises seeking internships or educational programs to gain practical experience, networking, and a deeper understanding of the field, emphasizing the importance of loving what you do and finding value in the work.