How an Agent Should Show a Buyer a House
Summary
TLDRIn this video, Adam shares his step-by-step process for preparing to show a house to clients, emphasizing the importance of making clients comfortable and efficient time management. He discusses checking for HOA fees, taxes, and showing notes, using showing time for organization and feedback, and calculating potential mortgage payments to ensure the client's interest. Adam also highlights the value of turning on all lights and opening doors to make the property look its best and allow clients to freely explore the space, ultimately aiming to guide them in making informed decisions.
Takeaways
- 🏡 The importance of turning on all the lights and opening all the doors in a property to make it look its best and to make clients feel comfortable.
- 🔍 Checking for an HOA and its maximum price limit to ensure the client's budget aligns with the property's requirements.
- 💼 Considering the impact of high taxes or special assessments on a client's comfort level with the property's financial obligations.
- 📝 The value of reading showing notes to gain insights and stay organized, as well as to provide feedback to sellers through automated questionnaires.
- 📲 Utilizing showing time to streamline the scheduling process and maintain a record of who has shown the property.
- 📱 Using a mortgage app to calculate potential monthly payments for clients, ensuring they are aware of the financial commitment before proceeding.
- 🚫 Advising against showing properties that clients cannot afford or are not interested in, to save time and resources.
- 🤔 Allowing clients to explore the property freely, without constant guidance, to give them space to consider their options and preferences.
- 🛠 Preparing in advance by checking tax rates and HOA information, but saving detailed property research for after the client has expressed interest.
- 👥 Recognizing the role of agents as comfort providers and decision-makers for anxious buyers, especially first-time homebuyers.
- 🔄 The necessity for agents to be efficient, often checking out and moving between properties quickly, and being prepared for the next showing.
Q & A
What is the purpose of the video by Adam?
-The purpose of the video is to demonstrate to new real estate agents the process of handling a client's request to show a house, including the steps taken to prepare for a showing.
Why is checking for an HOA important when a client sends a property for viewing?
-Checking for an HOA is important because if the HOA has a maximum price limit, it could affect the client's eligibility or comfort with the property's payment, especially if it's at the limit of their budget.
What does Adam suggest doing after checking for an HOA and taxes?
-After checking for an HOA and taxes, Adam suggests reviewing the showing notes, which many agents overlook, but are crucial for understanding the property and providing organized feedback to the seller.
Why does Adam use ShowingTime for scheduling showings?
-Adam uses ShowingTime because it streamlines the process by automatically sending the request to the seller, keeping everything organized in one place, and automatically sending questionnaires to agents for seller feedback.
What is the significance of running numbers through a mortgage app before showing a property to a client?
-Running numbers through a mortgage app helps the agent to calculate potential payments for the client, ensuring that the client is not wasting time viewing properties they cannot afford or are not comfortable paying for.
What does Adam do upon arriving at a property before the client arrives?
-Adam turns on all the lights, unlocks all the doors, and opens everything up to make the property look its best and to make clients feel more comfortable and free to explore the property.
Why does Adam avoid walking with clients while they are viewing the property?
-Adam avoids walking with clients to allow them to explore the property freely without feeling rushed or pressured, and to let them absorb the property's features without constant commentary.
What advice does Adam give to sellers about preparing their property for showings?
-Adam advises sellers to turn on all the lights and open all the doors to make the property appear more spacious and welcoming, as not all agents may do this preparation themselves.
How does Adam handle clients who have questions about a property during the showing?
-Adam has already checked the tax rate, HOA, and ensured the client can afford the home before the showing, so he can address most questions on the spot. If there are specific concerns, he will follow up with the listing agent afterward.
What is Adam's strategy for managing time efficiency during a busy day of showing properties?
-Adam focuses on the properties that the clients are interested in and defers detailed research until after the clients have expressed interest. He also uses technology to set directions to the next listing while the clients are viewing the current property.
What does Adam believe is the current disservice in the real estate market among agents?
-Adam believes that many agents are not properly preparing properties for showings, not following up correctly, and not making the property look good in the right light, which are essential services for which they are paid.
Outlines
🏡 Client Outreach and Property Preparation
In this paragraph, Adam, a real estate agent, explains his process when a client reaches out for a property showing. He discusses the importance of checking for Homeowners Association (HOA) fees and tax rates to ensure the client's budget aligns with the property's costs. Adam emphasizes the use of ShowingTime for scheduling, which streamlines communication with sellers and provides valuable feedback through automatic questionnaires. He also mentions the strategy of calculating potential mortgage payments using a mortgage app to help clients gauge affordability before wasting time on viewings. The paragraph concludes with Adam's intention to demonstrate his step-by-step approach to showing a property effectively.
🔑 Enhancing Client Comfort and Efficiency in Property Viewing
The second paragraph delves into Adam's tactics for making clients feel comfortable during property viewings. He shares that he allows clients to explore the property freely after turning on all the lights and opening all the doors, which helps them feel more at ease and consider the property without feeling rushed. Adam also touches on the importance of not overwhelming clients with too much information upfront, instead focusing on addressing specific questions that arise during the viewing. He stresses the role of agents in guiding buyers through the decision-making process, especially first-time buyers who may be anxious. Adam concludes by discussing his method of quickly moving between properties, ensuring a smooth transition for clients and maintaining efficiency in his work.
Mindmap
Keywords
💡Agent
💡Client
💡Property
💡HOA (Homeowners Association)
💡Escrow
💡Showing Notes
💡Showing Time
💡Mortgage App
💡Interest Rates
💡Walkthrough
💡New Build
💡Listing Agent
Highlights
Introduction of the video's purpose: to show new real estate agents the process of handling client inquiries for house showings.
Common client approach: sending a screenshot of a property from online platforms like Zillow or realtor.com.
Importance of checking for Homeowners Association (HOA) fees and maximum price limits for clients.
Assessing property taxes and special assessments to ensure they fit within client's budget.
The significance of reading and utilizing showing notes to gather feedback and stay organized.
Use of ShowingTime for streamlined scheduling and automatic feedback collection from agents.
Calculating potential mortgage payments for clients to gauge affordability before showings.
The strategy of turning on all lights and opening doors to make the property look its best.
Avoiding walking with clients to allow them to freely explore the property without feeling rushed.
The practice of unlocking and opening all doors to enhance the spaciousness and accessibility of the property.
Suggestion for sellers to prepare their property for showings by turning on lights and opening doors.
The approach of not overwhelming clients with information upfront, focusing on their comfort during the viewing.
The role of agents in guiding buyers to make informed decisions about properties.
The necessity for agents to be prepared with property details post-viewing for any client inquiries.
Efficiency in transitioning between properties by staying organized and prepared for the next showing.
The responsibility of agents to make buyers feel comfortable and supported throughout the home buying process.
Call to action for feedback on the type of content provided, specifically for new agents.
A critique of current market practices, emphasizing the need for better showing techniques and client follow-up.
Transcripts
what's going everyone Adam here so I
want to make this video to kind of show
brand-new agents what it's like when a
client reaches out to me to show a house
you know let's be honest a lot of people
and nowadays are getting auto email from
Zillow and realtor.com and all these
websites so a lot of our clients reach
out to us with a property the screenshot
and send it to us so these are kind of
the steps I take went right when someone
sends me a property to kind of prepare
my client get ready for a showing so
we're gonna use one of our properties we
have an escrow right now cuz it makes
easier so it's listed at 400,000 people
call if I'd at 400,000 the first thing
I'm gonna look at and see if there's an
HOA reason why I check if there's an HLA
because if they're max price is $400,000
you want to talk to your lender before
this then anything with an H away or
maybe high taxes are gonna bump them out
of their comfort zone on their payments
so the first thing I'll do is check if
there's an HOA if not and I'll click
over here and check the taxes luckily
our property really has no special
assessment so we have the standard tax
rate in Riverside County then the next
thing I'm gonna do is check go all the
way down and check out showing notes a
lot of agents do not read the showing
notes I don't know if they're too lazy
or whatever it is because all my
showings in use showing time and I get
probably 20 text messages in the last
few weeks hey I love to set up a showing
for two o'clock at this property and I
always the right back you showing time
reason why we use showing time because
that's gonna go straight to the seller
and then the other reason why it kind of
keeps it more organized so when I can go
back and see who showed my property I
have it all in one spot and the nice
thing too about showing time is that
it'll automatically send out
questionnaires to that agent asking
about the property so helping my seller
I'd get a little bit more feedback right
so then after that we do we send it out
scheduled the showing and then we go see
it the one thing that we will also do is
that if it's a house and my clients have
sent and it's maybe like at a price
point that might be a little bit too
high for them or
the tax is a little bit different or
there's an HOA what I'll do is to save
myself time is that I'll run the numbers
through my mortgage app tailor a modern
lending will always tell me what their
interest rates are I'll calculate it out
I'll send it out to them saying hey this
would be your payment on 1 2 3 Main
Street it's just something you want to
go check out and they say yes or no the
reason why you want to do that is that
you want your client to know if they're
not wasting time or you're wasting time
driving out showing our property that
they can't afford or don't want to pay
that much so and then so now we're gonna
go out to the property and I'm gonna
show you what I do step by step when I'm
showing a property because I think a lot
of agents don't really know based on
when I'm seeing people show properties
what is the most effective way that I
have learned over the years is the best
for the show house so next time you see
us it'll be the property alright so we
just got to our listing so what I do
when I'm meeting a client is that the
first thing I do really quickly is I run
through the property turn on all the
lights right and another little thing I
do I don't know why that's kind of nasty
I always put toilet seats down or in a
wad and hate walking the restrooms
bathrooms for my clients to see with
toilets them number one thing I hate
when I see property photos on the toilet
seat up so the reason why I've run in
and turn on all the lights and I don't
walk with my clients is because I want
to get the property to look in the best
light possible and I know that's with
all the lights on i unlock all the doors
I open everything up there's nothing
worse than when your clients kind of
walking from their health timidly like
not knowing what things are like is this
a bathroom is this a bedroom so I go
through and open all the doors up so
that my clients feel more free when
they're walking the property so when I
come in I'll turn on hallway and I'll
come through really quickly and I'll
leave my clients at the door while
they're soaking in the property I don't
need to stand there and tell them it's a
kitchen obviously they know what a
kitchen looks like see a lot of agents
that are always oh this is a kitchen
this is the bathroom things like that
and obviously clients know that they're
not stupid so I open all the doors turn
on all the lights so now when my clients
walk the property they're seeing the
property in the best light possible so
note for sellers - if someone's going
comes to your house not every agent does
this so if you know you have a showing
that day turn on all the lights right
open all the doors make these people
feel super comfortable
do you notice when you go look at a new
build they don't ever have any doors the
reason I did that one it makes house
look bigger and to they do it because
then everyone's kind of free walking
through the property so for most time I
allow my clients to walk the property
I've already walked it fast enough to
see if there's any questions that they
might ask about the property and a
standard home like this is a brand new
bill there's gonna be no real questions
right I'll even come back to the back
door and I'll unlock the door open the
door up so my client can move freely
through the property and so they can
think about what they're seeing and not
thinking oh what's going on here and it
makes our clients feel as comfortable as
possible you know not a lot of clients
when I used to show a lot of houses I
would try to know as much about the
property as possible nowadays people
just know so much about that one or two
houses are looking at that I don't do
that homework until after they light it
right I've already checks the tax rate
in the HOA I know they can afford the
home and so then when going back maybe
it will maybe there's an area that maybe
there is question if it's permitted
maybe there's some questions about the
property and then if I say if they
really like the property then we'll move
forward an asset cellar or the listing
agent some questions to kind of help out
the information the reason why I don't
do that before because sometimes we're
looking at 10 properties in one day we
just don't have enough time and we need
to really save our time and energy to
focus on things that actually make us
money so these are just kind of things
that I do when I show a property to get
my buyers the most comfortable that
they're gonna go in the houses and it's
our job as agents to let them know hey
this is a good house for you or hey this
is a bad house for you have to remember
this is a very scary moment for a lot of
buyers especially if they're young
buyers this is their first time doing it
it's our job to make them feel
comfortable I'm making the right
decision and that's really what comes to
our job because nowadays their clients
are seeing stuff on the internet we're
not really the synonym properties
anymore our job is when we come into a
property turning all the lights on
making them feel more comfortable
opening all the doors and then if they
feel like it
edge
on the right decision that they need to
make sure they come in at asking price
should they not show the asset holding
cost and then when we go down the escrow
process with paperwork and home
inspection and those kind of able so
this is what I do every single time
someone writes sends me over a text want
to see a property check the property
check the showing notes check the HOA
shake the taxes set the property up and
then when I get to the property I walk
in turn on all the lights on open all
the doors to make my buyers so it's real
possible and then while they're walking
around I'm literally ninety percent of
time on my phone looking and setting
direction to the next listing so then
when I get to my car they're not waiting
on me right and then what when my buyers
go through the property I'm going behind
them turning on off turning off all the
lights and shutting doors so then we can
move quickly to the next property so
hopefully this video helps guys out if
you want more of these type of videos on
if you're new agent what I do Anza
listings how I prepare for listing
appointments things like that please let
me know because I think there's a real
disservice that's going on with a lot of
agents in this market because what we're
seeing is no one shows showing notes no
one follows up correctly no one's making
the property look good in the right
right light and these are the things
that we really need to get paid to do so
hopefully this here helps comment below
like it share it I really appreciate
that and until next time peace
[Music]
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