BÀI GIẢNG ĐÀO TẠO HỘI NHẬP - PHẦN 1 - 2024

Summary

This online training course introduces new employees to the Yon Môn Tân Phú shopping center. It covers essential company information, including the structure of the Yon Môn group, with its diverse services in retail, property management, and customer service. Employees are introduced to the workplace culture, focusing on values like customer greeting, respect for cultural differences, and maintaining a welcoming environment. Training includes detailed sessions on the center's operations, safety protocols, and internal policies, ensuring smooth integration into the work environment and promoting high performance. The course also covers ongoing training and employee competitions.

Takeaways

• 😀 Yon Môn Tân Phú offers a comprehensive online training course to help new employees quickly integrate into the company's culture and improve work performance.
• 😀 The course is divided into four main sections: introduction to Yon Môn Vietnam, work culture at Yon Môn Tân Phú, key work regulations, and Yon Môn's service culture.
• 😀 Yon Môn consists of three key companies: Ion Vietnam (supermarket chain), Yon Môn Vietnam (property leasing and store management), and Ion Del (providing cleaning, security, and customer services).
• 😀 Yon Môn Tân Phú is the first Yon Môn shopping mall in Vietnam, with a total area of 80,000 m² after expansion in 2019, serving up to 10,000 motorbikes and 4,000 cars.
• 😀 The mall includes special areas and facilities for staff, such as a staff lounge, restroom, elevator, and separate employee parking.
• 😀 The standard working hours for the shopping mall are 10:00 AM to 10:00 PM, but they may extend during special events such as holidays and Black Friday.
• 😀 Yon Môn Tân Phú offers mandatory training programs and competitions for employees, including integration training, soft skills workshops, and fire safety training.
• 😀 Employees are required to attend integration training once, soft skills workshops annually, and monthly training related to fire safety, customer service, and sales skills.
• 😀 There are internal competitions such as Yon Môn Limbic, a soft skills contest, and national competitions like Ion Play, where employees can compete for substantial prizes.
• 😀 Yon Môn emphasizes a unique work culture that includes greeting customers with respect and following the philosophy of 'Ichigo Ichié,' valuing every customer interaction as a precious and unique moment.

Q & A

What is the primary objective of the Yon Môn Tân Phú online training course?

The primary objective of the course is to help new employees quickly integrate into the Yon Môn culture while enhancing their work performance. It aims to be easy to understand and practical for employees.

What are the three main companies under Yon Môn that employees should be familiar with?

The three main companies under Yon Môn are: 1) Ion Vietnam Supermarket, which is a retail system offering goods and food items; 2) Yon Môn Vietnam, which handles leasing spaces, managing, and operating stores; 3) Ion Del, which provides services like security, cleaning, and customer care for supermarkets and shopping centers.

What is the significance of Yon Môn Tân Phú Shopping Center in the company's operations?

Yon Môn Tân Phú is the first shopping center in the Yon Môn system in Vietnam. It started with 50,000m² and expanded to 80,000m² in 2019. It has a capacity of 10,000 motorbikes and 4,000 cars and serves as a key destination for shopping and entertainment, attracting millions of customers each year.

What facilities are provided for employees at Yon Môn Tân Phú Shopping Center?

Employees are provided with various facilities including restrooms, staff lounges, parking areas, and separate entry points. These are designated for employees' use only, and employees are expected to respect and not use the customer areas or facilities.

How do the working hours differ during special occasions at Yon Môn Tân Phú?

Typically, the shopping center operates from 10:00 AM to 10:00 PM. However, on special occasions like public holidays, Black Friday, or other events, the operating hours may be adjusted, either opening earlier or closing later. Employees are notified in advance about these changes.

What types of training and competitions are mandatory for employees at Yon Môn Tân Phú?

Employees must undergo several mandatory training programs and competitions, including: 1) Integration training, held bi-monthly for 90 minutes, for new employees; 2) Soft skills training for managers, held once a year; 3) Fire safety certification; 4) Monthly soft skills competitions with cash rewards; 5) Sales skill competitions held annually across multiple rounds.

What is the purpose of the 'Ichigo Ichie' philosophy at Yon Môn?

The 'Ichigo Ichie' philosophy emphasizes the value of every customer interaction as unique and precious. It encourages employees to cherish every moment and treat customers with utmost respect and care, reinforcing Yon Môn's commitment to excellent customer service.

What is expected from employees in terms of greeting customers at Yon Môn Tân Phú?

Employees at Yon Môn Tân Phú are expected to greet customers warmly, with practices such as bowing or saying hello. This greeting culture is an important part of the company’s customer service and is maintained throughout the day, not just at the start of operating hours.

What are the key aspects of the work culture at Yon Môn Tân Phú?

The work culture at Yon Môn Tân Phú is centered on mutual respect and professionalism. Employees are expected to respect company property, follow designated work areas, and maintain a customer-first approach with a focus on kindness and efficiency.

How are training and competitions structured in terms of frequency and participation?

Training sessions and competitions are structured as follows: New employees attend integration training once, while soft skills training for managers happens annually. There are monthly competitions for employees, with a special sales skills competition held once a year. Employees are required to participate as instructed by their store leaders.