SERVICIOS TURÍSTICOS: Intermediarios -UNC- UPV- Campus Virtual

Summary

The video discusses the intricate role of intermediaries in the tourism industry, emphasizing the various services involved, such as booking, insurance, and document handling. It highlights how intermediaries, like travel agencies and reservation platforms, help manage and sell tourism products, which have become increasingly complex. The script also focuses on how the tourism sector in Córdoba is evolving, with changes in tourist motivations and demand, requiring new strategies in service provision and marketing. It explores the shift towards online platforms like booking systems, and the growing importance of reservation centers for both accommodations and flights.

Takeaways

• 😀 The tourism service industry involves multiple intermediaries between the client and the service provider.
• 😀 Intermediaries in tourism include ticket and tour package sellers, hotel reservations, car rental services, and travel insurance providers.
• 😀 Travel insurance offerings include individual, collective, baggage, and climate-related coverage for travelers.
• 😀 Other intermediary services include consular services, passport processing, visa arrangements, and other documentation necessary for travel.
• 😀 Advising and selling are key components of tourism services, with intermediaries playing a significant role in these activities.
• 😀 Commissions are generally regulated, especially for packaged or tourist products, which are priced based on service and category.
• 😀 In Córdoba, the tourism sector is undergoing a shift where intermediaries are becoming more integral, changing the dynamic between tourists and service providers.
• 😀 The tourism service provider, once dealing directly with clients, now interacts with intermediaries for greater profitability and reach.
• 😀 Córdoba's tourism infrastructure includes around 430,000 available beds, making it difficult to manage a unified commercial strategy across the web and various platforms.
• 😀 Tourism applications are categorized into reservation centers, which may specialize in hotel bookings or flight reservations, simplifying the booking process for tourists.

Q & A

What are some of the intermediaries involved in the tourism service industry?

Intermediaries in the tourism service industry include those involved in reservations and sales of tickets, tourist circuits, hotel bookings, car rentals, travel insurance, diplomatic services, and visa processing, among others.

How do intermediaries impact the tourism industry?

Intermediaries play a significant role in facilitating various aspects of the tourism industry, such as ticket sales, hotel reservations, and travel insurance, which helps enhance the service offering and ensures smooth travel experiences for customers.

What types of travel insurance are mentioned in the script?

The script mentions various types of travel insurance, including individual and collective insurance, traveler’s insurance, luggage insurance, and even weather-related insurance.

How does the tourism industry deal with regulations around commissions?

In the tourism industry, the pricing of tourist packages is regulated based on services provided and their respective categories, with intermediaries often earning commissions on these transactions. This regulation helps maintain fairness and transparency.

What has changed in the tourism industry in Córdoba compared to the past?

In Córdoba, the relationship between tourists and service providers has evolved. Previously, this relationship was more direct, but now intermediaries are playing a larger role, particularly as the demand and tourism motivations have changed.

Why is it difficult to establish a commercial system for tourism services in Córdoba?

It is challenging to establish a unified commercial system for all tourism services in Córdoba due to the vast number of accommodations (e.g., 430,000 beds) and the complexity of managing bookings across websites, apps, and reservation systems.

What role do tourism apps and reservation systems play in the industry?

Tourism apps and reservation systems help manage bookings for hotels and flights. They are crucial intermediaries that connect travelers with service providers and facilitate seamless transactions.

What are 'centralized reservation systems' in the tourism context?

Centralized reservation systems are platforms used to handle bookings for specific services, such as hotel reservations or flight bookings. These systems streamline the booking process for customers and service providers.

How are centralized reservation systems categorized?

Centralized reservation systems are typically divided into two categories: hotel reservation systems and airline reservation systems. Each is specialized for booking accommodations or flight tickets, respectively.

What is the main challenge for service providers in Córdoba with regard to intermediaries?

The main challenge for service providers in Córdoba is managing relationships with intermediaries to commercialize their services effectively while facing competition from numerous platforms and dealing with the increasing demand for tourism services.