Etika Menerima Tamu dalam Kantor

Summary

This video provides a comprehensive guide on the etiquette of receiving guests in an office setting. The speaker, a student from Universitas Negeri Yogyakarta, covers various types of guests, such as those with appointments, unknown visitors, and even unwanted guests, along with the appropriate ways to treat them. Emphasizing politeness, professionalism, and tact, the video also highlights essential administrative practices like maintaining a guest book and providing a comfortable waiting area. The key takeaway is the importance of respectful, welcoming behavior to create a positive experience for all visitors.

Takeaways

• 😀 Greet guests with sincerity, politeness, and enthusiasm to make them feel welcomed.
• 😀 If in a closed space, immediately open the door for the guest as a sign of respect.
• 😀 When inviting a guest to sit, offer a seat in a comfortable, designated space and ask for their identity and purpose.
• 😀 If a guest has an appointment, avoid asking about the purpose of their visit again and guide them to the appropriate area.
• 😀 For unplanned visits, remain tactful and flexible to handle the situation depending on office priorities and the availability of the leadership.
• 😀 If the guest is from the leader’s family or friends, inform them of any meetings or other guests that may be present, keeping them informed and polite.
• 😀 Always treat unwanted guests with courtesy and suggest they schedule a meeting beforehand. Stay calm, but avoid rude behavior.
• 😀 For senior citizens or guests with physical disabilities, treat them respectfully, offer assistance if needed, and ensure their comfort.
• 😀 If a meeting is canceled, apologize and explain the reason, suggesting a new meeting schedule if possible.
• 😀 When managing guest areas, ensure the space is clean, comfortable, and equipped with necessary supplies such as magazines, guest books, and promotional materials.

Q & A

What is the main focus of the video?

The video primarily focuses on the proper etiquette for receiving guests at the office, including different types of guests and how to handle them appropriately.

Who is the presenter of the video?

The presenter is Riasah Ratunisa, a student from the Department of Office Administration at the Faculty of Economics, Universitas Negeri Yogyakarta.

What defines a 'tamu kantor' (office guest)?

A 'tamu kantor' is someone or a group of people who visit a company or organization, either for business or personal reasons.

What are the types of guests mentioned in the video?

The video mentions several types of guests, including those with appointments, unrecognized guests, those who refuse to state their purpose, unannounced guests, family or friends of the leader, unwanted guests, salespeople, guests when an appointment is canceled, elderly or physically disabled guests, and family or close friends of the secretary.

How should a guest with an appointment be treated?

Guests with an appointment should be made to wait briefly and not engaged in long conversations unless they request it.

What should be done if a guest refuses to disclose the purpose of their visit?

If a guest refuses to disclose their purpose, they should be asked to fill out a guest form and the reason for this requirement should be explained politely.

How should a receptionist handle a guest who arrives without an appointment?

When handling a guest without an appointment, the receptionist should be quick-thinking and tactful, ensuring that the guest is prioritized based on the current needs and activities of the office.

What is the correct way to greet a guest?

Guests should be greeted warmly, politely, and enthusiastically. The host should stand up to open the door and offer a handshake as a sign of respect.

What should be done if a guest needs to wait?

If a guest needs to wait, the receptionist should explain the situation politely and offer them refreshments such as coffee, magazines, or snacks, if possible.

What is the importance of the guest room in the office?

The guest room should be comfortable, clean, and well-organized. It should also be equipped with items like guest books, identification cards, brochures, and trash bins.