How To Remove Negative Reviews on Amazon With Chat
Summary
TLDRIn this informative video, the host outlines a strategy for removing negative reviews from Amazon listings using AI technology, specifically Chat GPT. The process is compliant with Amazon's terms of service and involves training Chat GPT to act as an Amazon compliance officer. The AI reviews negative reviews to identify those that violate buyer terms, which can then be reported to Amazon for removal. The video provides a step-by-step guide on how to implement this strategy, including using the Helium 10 Chrome extension to filter and export reviews, and submitting a case to Amazon for review removal. The host emphasizes the importance of maintaining a high star rating for conversion rates and offers assistance through their agency, Profitable Pineapple Ads, for those interested in professional help. The video concludes with a call to action for viewers to engage with the content and subscribe for more valuable insights.
Takeaways
- 🚫 Using Chat GPT to identify and remove negative reviews from Amazon listings is 100% compliant with Amazon's terms of service.
- 📜 Buyers also have a terms of service when they leave a review, which includes a set of rules that they must comply with.
- 🤖 Prompting Chat GPT to act as an Amazon compliance officer can help identify reviews that violate the buyer's terms of service.
- 📉 Negative reviews can significantly impact conversion rates, so removing them can help improve the listing's performance.
- 💡 The strategy was ideated by Jordan Wertz, CEO of the agency, and further developed by Becca and Josh Hadley.
- 💰 Some agencies charge $500 per review removal with a minimum of 500 reviews, but the speaker's agency offers this service without minimums or high fees.
- 📈 The goal is to increase the product's rating from 4.2 to 4.3 stars, which can double the conversion rate.
- 📝 The process involves uploading negative reviews to Chat GPT, analyzing them for policy violations, and then opening a case with Amazon to get the reviews removed.
- 📋 A step-by-step SOP (Standard Operating Procedure) is provided in the video description for those who want to do this themselves.
- 👥 It's recommended to delegate this task to a Virtual Assistant (VA) to save time and focus on higher-level business activities.
- 📈 Improving the product rating from 4 stars to 4.5 stars can have a significant impact on conversion rates and overall brand success.
Q & A
What is the main topic of the video?
-The video discusses how to use AI, specifically Chat GPT, to identify and eliminate negative reviews from Amazon listings in a compliant manner.
Why is it important to remove negative reviews from Amazon listings?
-Negative reviews can significantly hurt conversion rates. By increasing the overall star rating to 4.5 or above, the listing can potentially double its conversion rate.
What role does the buyer's terms of service play in this process?
-The buyer's terms of service include rules that, if not followed, allow for reviews to be removed. The process leverages these rules to identify non-compliant reviews.
Who came up with the strategy mentioned in the video?
-Jordan Wertz, the CEO of the agency featured in the video, is credited with ideating this strategy, although others have also contributed to its development.
How does the video suggest utilizing Chat GPT in this process?
-The video suggests programming Chat GPT to act as an Amazon compliance officer, analyzing reviews to determine if they violate the buyer's terms of service.
What is the significance of the Helium 10 Chrome extension in the process?
-The Helium 10 Chrome extension is used to filter and export negative reviews from an Amazon product listing, which can then be analyzed by Chat GPT.
What is the recommended approach for business owners to handle review removal?
-The video suggests that business owners should delegate this task to a virtual assistant (VA) or outsource it to an agency, rather than doing it themselves.
What is the potential impact on a brand if negative reviews are removed?
-Removing negative reviews can increase the brand's star rating, which in turn can significantly improve conversion rates and overall sales performance.
How does the video propose to handle the actual review removal process with Amazon?
-After identifying non-compliant reviews using Chat GPT, the video outlines a step-by-step process of submitting a case to Amazon with the necessary details and evidence to get the review removed.
What is the cost associated with the agency's service for review removal?
-The agency does not have a minimum number of reviews required for removal and does not charge $500 per review removal, unlike some others. The exact cost is not specified in the script.
Why is it suggested to use a VA for this task?
-Using a VA can save the business owner significant time and effort, allowing them to focus on higher-level tasks like strategic planning and business development.
What is the incentive for a VA to perform review removal tasks?
-The video suggests paying the VA on commission, such as $10 per review removed, which provides a financial incentive for the VA to be efficient and effective.
Outlines
🛒 Using Chat GPT for Amazon Review Compliance
This video outlines a strategy for removing negative reviews from an Amazon listing using Chat GPT to ensure they comply with Amazon's terms of service. The process involves prompting Chat GPT to act as an Amazon compliance officer, reviewing buyer's terms of service, and identifying non-compliant reviews. Once identified, a case is opened with Amazon for review removal. The video also credits Jordan Wertz for the strategy's ideation and mentions Becca and Josh Hadley for their contributions. It highlights the impact of reviews on conversion rates and offers the service through the presenter's agency for clients with listings rated between 4.2 to 4.3 stars.
📋 Step-by-Step Guide to Removing Negative Reviews
The speaker provides a detailed step-by-step guide on how to use Chat GPT for analyzing and reporting non-compliant reviews on Amazon. The process includes inputting Amazon's review policy into Chat GPT, analyzing specific reviews for policy violations, and preparing a case report for Amazon with the necessary details. The video emphasizes the importance of focusing on reviews that could potentially be removed to improve the product's rating and conversion rate. It concludes with advice on delegating the task to a virtual assistant and offers help through the presenter's agency for those who need assistance.
Mindmap
Keywords
💡Chat GPT
💡Amazon Listing
💡Negative Reviews
💡Compliance Officer
💡Terms of Service
💡Conversion Rate
💡Review Policy
💡Case Report
💡ASIN
💡CSV File
💡Helium 10 Chrome Extension
💡VA (Virtual Assistant)
Highlights
The video demonstrates using chat GPT to eliminate negative reviews from an Amazon listing in a compliant manner.
Buyers and sellers on Amazon are both bound by terms of service, which can be leveraged to remove non-compliant reviews.
Chat GPT is prompted to act as an Amazon compliance officer to identify reviews that violate buyer terms of service.
Negative reviews are uploaded to chat GPT for analysis, and non-compliant reviews are flagged for removal.
A case is opened with Amazon to request the removal of identified non-compliant reviews.
The strategy was ideated by Jordan Wertz, CEO of the agency, and further developed with contributions from Becca and Josh Hadley.
The process is detailed in a written SOP available to viewers, which includes acknowledgments to contributors.
The agency offers review removal services with no minimums and a different pricing structure compared to others in the market.
The technique is particularly useful for products with a rating between 4.2 to 4.3 stars, aiming to improve conversion rates.
The video provides a step-by-step guide on how to input Amazon review policy into chat GPT and analyze reviews for compliance.
The use of the Helium 10 Chrome extension is shown to filter and export negative reviews from an Amazon product listing.
Google Drive is utilized to import and manipulate the exported CSV file containing the reviews for analysis.
Chat GPT confirms its analysis of the reviews and identifies specific violations of the terms of service.
The video outlines how to submit a case report to Amazon with the necessary details and evidence to request review removal.
The presenter, Dr. Travis Ziegler, encourages viewers to delegate the task to a virtual assistant (VA) rather than doing it themselves.
The potential impact on conversion rates by increasing the product's star rating from four to four and a half stars is discussed.
The presenter offers help through his agency, Profitable Pineapple Ads, for those interested in utilizing the service.
The video concludes with a call to action for viewers to like, subscribe, and check out the next recommended video.
Transcripts
in today's show we're going to be
showing you how we're using chat GPT to
eliminate negative reviews from your
Amazon listing now this is a hundred
percent compliant according to Amazon's
terms of service now if you didn't know
the buyer's side has a compliance in a
terms of service as well and so when
they buy something and they leave a
review on a product there's actually a
terms of service that's attached to that
and if they don't comply by that terms
of service which is a bunch of rules
just like we have as sellers then we can
actually get those reviews removed and
that's what we're going to use chat GPT
for so what we're going to do is we're
going to prompt chat GPT to act like a
pretty much an Amazon compliance officer
following the buyer's terms of service
when they're leaving a review and then
what we're going to do is we're going to
upload negative reviews to that chat GPT
when it's acting like that compliance
officer and then it's going to tell us
which reviews are the ones that don't
comply with the buyers terms of service
when they're leaving a review once we
have that we're going to open up a case
with Amazon and once we open up that
case we they'll look at it and then
they'll see that it doesn't comply and
then they'll eliminate that review for
us so let me switch over to my screen
and show you exactly how we're going to
do this
now before we get started I want to just
explain that Jordan Wertz our CEO of our
agency actually came up with this
strategy now he's not the only one that
came up with it but he's the one that
kind of brought it to ideation in our
agency and we're going to start doing
this for our clients and we went to a
conference recently and Becca Hadley
actually had a written sop of this so
I'm going to have that sop down below
but I just want to give a shout out to
Becca Hadley and Josh Hadley and Becca
has a great Tick Tock following just
look up Becca Hadley Tick Tock and
you'll find her phone she's got over a
hundred thousand and then Josh Hadley
has a podcast called Ecom breakthrough
so make sure you go check out his
podcast as well and then if you want us
to do this for you in our agency there
are people out there that are charging
500 per review removal with a minimum of
500 reviews to review we don't have any
minimums we don't charge 500 if you're
interested in us doing that for you
check out the link Down Below in the
description and we can do that for you
um you just gotta fill out a quick
application process and then it comes
straight to me and then we review it and
see if we can get you started now this
is best for products that are in that
4.2 to 4.3 area and if you're kind of
teetering back and forth you know that
your conversion rate pretty much drops
in half when you go from that four and a
half looking stars to four stars and so
what we're trying to do is push that
back up to the four four and a half
Stars so that's what we're looking to do
and I'm going to show you exactly that
here in the video so let's jump in all
right so here's the SOP that's going to
be down in the description that you guys
can can check out it's going to be in a
blog post as well and those
acknowledgments that I gave earlier to
Jordan and then Becca on Tick Tock and
then Josh had the Ecom breakthrough they
helped us with this and they wrote this
up for us but let's just scroll down to
step number one we're gonna input Amazon
review policy into chat GPT so here's
your prompt it's literally going to be
this whole thing because what we did is
there's a copy and paste of the buyers
from the service when they're leaving
the review so we're going to jump over
here to chat GPT and we're going to put
that into here and then just hit execute
on it chat GPT is going to spit out some
other things for it you can see let's
see where'd it go right down here all
right so now that we have whatever chat
GPU spit out it pretty much just
repeated what the terms of service is
I'm going to just say please analyze the
following reviews and let me know which
ones
violate the terms service and it will
just kind of confirm that it's going to
do that for you all right so now we're
going to go over to Amazon and so this
is a review that or this is a product
listing that is on that teetering review
so it's not quite 4.4 and a half Stars
so it has this four star appearance
which can hurt your conversion rate
quite a bit and so if we just deleted a
couple of these one star reviews that
could boost us up to that four and a
half Stars which would make a big
difference for this listing doubling its
conversion rate
hey it's Dr Travis Ziegler and I wanted
to thank you for watching this video I
just wanted to take a brief couple
seconds to let you know about a free
Amazon PPC masterclass that I have just
head to profitablepineapple.com to sign
up for that free Amazon PPC master class
or you can click the link Down Below in
the description I'll see you inside and
now we're on the product page and what
we want to do is have the helium 10
Chrome extension right here
I'm going to click on that and then I'm
going to come down here
to review insights it's going to pop up
a page and what I'm going to do is look
at all reviews and then I'm going to
select the ratings of three two and one
Stars only
click apply filter
and it's going to pull up quite a few
reviews actually unfortunately but this
could make a big difference in getting
that because we're at 4.2 Stars we just
need to get to 4.3 so we're going to
then click export reviews which is going
to take it to a CSV file I do not have
Excel so I'm going to pull up Google
Drive and then I'm going to go up here
to file
import and then browse and I'm going to
pull that in
all right so we have I'm just going to
delete this
and there's a lot of important things
here so
um what I'm going to do is delete this
first line that helps with chat GPT
because it's going to see 21 reviews so
what I'm going to do is pull these up
copy them over this is the description
of the review
we're then going to come over here
please analyze following reviews don't
you love how we're also a polite with
cat GPT all right so it's going to pull
in those 21 reviews and it's going to
analyze them
all right so now it's popped up the
reviews that are in violation and it
tells you why they're in violation so
I'm going to focus on this one review
five so when I go back to my spreadsheet
review five right here then what we're
going to do let's go back to this
download the one star copy and paste and
to chat with GPT and then case support
so you can actually email this email or
you can do a case report I'm going to
show you the case report version
and that's going to look like this
and so short description product reviews
please describe your issue and so what
we're going to do
is we're going to go back here we're
going to grab the Asin or we can even
use this it's going to have everything
in there title of review
Burns
a void and then here's the body of the
review oh you don't need the body so
let's go back name of reviewer
booty that's fitting
date the review as it appears on our
website so let's go over here and
I'm gonna click this right here there's
September 12 2020. direct link to the
review come over here and then required
action so chat gbt tells you what to do
this review violates the policy by
focusing the customer's frustration with
the company product and Effectiveness
and burning so we're going to just put
that in there and finally what we're
going to do is put a picture of the
review because when you get a picture in
it it doesn't get an automated response
and let me just do that real quick so
I'm going to pull up just a screen
sharing save that and then we're going
to scroll down here then we're going to
add an attachment and then you're going
to click Send and that's it
so let me know how this works for you
let me know if you use this technique
and it actually worked let me know that
down in the comments down below also
down below you can get this full sop the
written sop that I actually showed you
in the video and it will show you step
by step how to do this super simple it's
four steps have a VA do this this is not
your job to do this figure out who can
do it for you don't figure out the how
and the what I'm showing you the how and
the what here on what you need to be
doing removing negative reviews I showed
you how to do it with this video give
this to somebody else not you you're the
CEO and founder of your brand you don't
need to be doing this you don't need to
be in the weeds doing this thing give
this to a VA a VA in your business
already you can give this to a Filipino
VA and pay them 500 a month to do this
or even pay them on commission pay them
ten dollars per review that they get
removed that would be a huge Time Saver
for you and it would make a big
difference in your brand think about a
few instead of had that four star look
you got it up to four and a half stars
or think about if you had 10 000 reviews
that were four and a half stars or 4.5
Stars you could get that up to around
4.8 Stars think about what that can do
for your conversion rate so get to this
but don't do it yourself find out who to
do it for you and then if you want our
help look down in the description below
and we'll be happy to help you out I'm
Dr Travis Ziggler CEO of profitable
pineapple ads if you want us to do this
for you check it out down in the
description below
and make sure you check out this next
video If you enjoyed this content you're
going to love this next video that I
hand picked for you and what else do
they need to do
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