James Stellwagen

Summary

The speaker shares a positive experience with their sales manager and project manager when getting started with solar panels for their property. Despite initial confusion due to being a new property without a full bill history, the sales manager helped navigate the process. The setup involved reinforcing the roof of an outbuilding to support the panels and utilizing existing electric wiring, avoiding the need for underground traction. The speaker reports significant savings on utility bills, with some months nearly zero except for delivery charges. They would recommend Green Home Systems and its solar option to friends and family, praising the company's professionalism and their satisfaction with the system.

Takeaways

• 🤝 The customer had a positive experience with their sales manager, who helped them through the process despite initial confusion due to being a new property.
• 🏗️ The setup process involved reinforcing the roof of an outbuilding to support the additional weight of the solar panels, which was efficiently managed by the project manager.
• ⚡ The installation utilized the existing electric wiring, avoiding the need for underground traction and making the process more straightforward.
• 💰 The customer has seen a significant reduction in their utility bills, with some months nearly reaching zero except for delivery charges.
• ☀️ The impact on utility bills varies depending on the weather, with some months showing minimal usage and others around 25% of what they would have been without solar panels.
• 👍 The customer is very satisfied with their system and has already recommended GreenHome Systems to friends and family.
• 👨‍💼 The sales manager's assistance was crucial in overcoming the initial challenges related to the customer's new property status.
• 🔩 The project manager took care of necessary upgrades, such as reinforcing wood trusses and the roof bar, to ensure the solar panel installation was structurally sound.
• 🏡 The installation was done on an outbuilding, specifically a barn-type structure, rather than on a traditional house.
• 📈 The customer's satisfaction is evident from their willingness to recommend the solar option to others, highlighting the professional service they received.
• 🌿 The customer's positive feedback reflects well on GreenHome Systems, indicating a successful solar panel installation and a happy customer.

Q & A

How was the initial interaction with the sales manager?

The interaction with the sales manager was very positive with no complaints. They helped the customer go through the process, discussing the need to gather utility bills.

What challenges did the customer face at the beginning?

The customer had some confusion at the start due to being a new property owner without a full history of utility bills.

How did the sales manager address the customer's confusion?

The sales manager worked with the customer to overcome the issue and made it happen despite the initial confusion.

What was the customer's experience with the project manager?

The customer's experience with the project manager was good. The project manager handled the setup process efficiently, including an upgrade to the building's structure to support the additional weight of the solar panels.

What was the nature of the installation site?

The installation was not a standard house situation. It involved units being placed on an outbuilding, specifically a barn-type structure.

How did the project manager handle the structural upgrade?

The project manager managed the upgrade to the wood trusses and the bu bar, ensuring the structure could support the additional weight of the solar panels.

Were there any modifications to the existing electric wiring?

The project manager was able to use the existing electric wiring that feeds back to the house meter, eliminating the need for underground traction.

What has been the impact on the customer's utility bill after the solar panel installation?

The customer has seen a significant reduction in their utility bill, with some months nearly reaching zero except for delivery charges.

How does the utility bill vary depending on external factors?

The utility bill's reduction varies depending on the weather, with some months showing very little cost and others about 25% of what it would have been without the solar panels.

Would the customer recommend GreenHome Systems to friends or family?

Yes, the customer would recommend GreenHome Systems, especially for the solar option, and has already encouraged others to use the company due to their professionalism and satisfaction with the system.

What was the customer's overall satisfaction with the service provided by GreenHome Systems?

The customer expressed a high level of satisfaction with the service, noting the professionalism of the staff and their happiness with the solar system installed.

How did the customer feel about the feedback provided during the conversation?

The customer appreciated the opportunity to provide feedback and seemed pleased with the positive response and appreciation from the interviewer.