Amazon 1P Accounts Terminated, Etsy Seller Updates, & How I got $6K Back From Amazon | Buzz 9/13/24

Summary

In this episode of the Sellers Podcast by Helium 10, host Bradley Sutton covers significant Amazon news, including the termination of numerous One Piece seller accounts and the introduction of Amazon ads on Rufus. He also discusses Etsy's new features for its Primik service and Amazon's launch of Export Central for European expansion. Additionally, he shares a personal success story of recovering $6,000 from Amazon on seller accounts, highlighting the importance of utilizing Helium 10's tools for sellers to maximize their e-commerce potential.

Takeaways

• 🛒 Amazon is terminating vendor relationships for many One Piece sellers, prompting a move to 3P Seller Central.
• 📈 Amazon ads may start appearing in Rufus related placements, but campaign reports won't include Rufus metrics.
• 📦 Brushing scams, where sellers send unsolicited packages to boost reviews, are on the rise, with more Americans receiving unexpected packages.
• 🔖 Etsy is updating its search tools to elevate quality listings and enhance seller success, with a new search visibility page for sellers.
• 🌍 Amazon launches Export Central, allowing sellers to reach customers in 39 European countries with a simplified process.
• 🏷️ Amazon is updating its coupon duration policies, with new maximum durations for different types of coupons.
• 📸 Amazon now supports 3D models in certain categories to help drive conversions, with a new upload feature in Seller Central.
• 🛒 Amazon introduces 'Amazon Saver', a new private label brand offering low-priced grocery staples.
• 🚫 US seeks to close the de minimis trade loophole that benefits Chinese e-commerce firms like Shein and Temu, potentially leveling the playing field for US sellers.
• 💰 Helium 10's Refund Genie tool helps sellers reclaim lost and damaged inventory reimbursements from Amazon FBA, with a significant update for Platinum annual members.

Q & A

What is the main topic discussed in the podcast episode?

The main topic discussed in the podcast episode is the latest news and updates in the e-commerce world, particularly focusing on Amazon, Etsy, and Walmart platforms, along with strategies for sellers to maximize their presence and revenue.

Why are some One Piece seller accounts being terminated by Amazon?

Amazon is terminating some One Piece seller accounts because they are stopping the sourcing of products from these vendors, as indicated by the message sent to sellers stating the termination of the vendor relationship effective November 9th.

What does the term '3P' refer to in the context of Amazon?

In the context of Amazon, '3P' refers to Third-Party sellers who sell their products on Amazon's platform but do not use Amazon's fulfillment services, as opposed to vendors who sell directly to Amazon (1P) or use Amazon's Fulfillment by Amazon (FBA) service.

What is Rufus and how might it be related to Amazon ads?

Rufus is an AI tool by Amazon that generates text based on the context of a conversation. The podcast mentions that Amazon ads may begin appearing in Rufus-related placements, but campaign reports won't include Rufus metrics, meaning sellers won't have visibility into Rufus-specific ad performance.

What is the brushing scam mentioned in the podcast, and how does it affect customers?

The brushing scam is a practice where sellers send unsolicited packages to customers to generate fake reviews. Customers receive packages containing products they didn't order, which are then used to set up fake accounts for leaving positive reviews on platforms like Amazon.

What changes are being made to the duration of coupons on Amazon?

Amazon is updating the maximum duration for different types of coupons. Standard coupons will now have a maximum duration of 30 days, reorder coupons will be 180 days, and subscribe and save coupons will be 365 days.

How is Etsy enhancing seller success with new search tools?

Etsy is optimizing its search results to showcase a broader range of items for more sellers and making it easier to explore the marketplace. They've also introduced an Etsy search visibility page to provide sellers with insights and recommendations on how they appear in search.

What is Amazon's new initiative called 'Export Central' and how does it benefit sellers?

Amazon's 'Export Central' is a tool that allows sellers to expand their reach to customers in 39 European countries with just three clicks, even if there's no Amazon store in those countries. This can potentially increase sales by up to 10% for sellers who enable this feature.

How can sellers upload 3D models on Amazon to drive conversions?

Sellers in eligible categories can upload 3D models to their product listings to enhance conversions. They can do this by going to the catalog in Seller Central, then to the image manager tab, and following the prompts to upload a 3D model for products that support this feature.

What is the significance of Amazon's new private label brand 'Amazon Saver' for sellers?

Amazon's new private label brand 'Amazon Saver' offers low-priced grocery staples, which could potentially increase grocery category traffic on Amazon. This might indirectly benefit sellers in the same category as customers may add their products to their carts while purchasing Amazon Saver items.

Outlines

00:00

🛒 Amazon's Seller Account Changes and New Features

The script discusses Amazon's termination of numerous One Piece seller accounts and the transition to 3P Seller Central. It also covers the introduction of sponsored ads in Rufus-related placements, the rise of brushing scams, and updates to Amazon's coupon duration. Additionally, it mentions the launch of Amazon's private label, Amazon Saver, to compete with Walmart and Target's private brands. The video also highlights the new Export Central feature, allowing sellers to reach customers in 39 European countries with minimal effort.

05:02

🔍 Etsy's Enhanced Search and Seller Visibility

Etsy is focusing on improving seller success by optimizing search results to showcase a broader range of items and making the marketplace more explorable. They've introduced a search visibility page for sellers, providing insights and recommendations on search performance. Etsy is also launching initiatives like Etsy Insider, offering free shipping to subscribers, and a gift mode feature to enhance the shopping experience. The platform aims to increase mobile app usage and distinguish itself from competitors like Amazon.

10:03

🌐 Expansion of Amazon's Export Central and 3D Model Uploads

Amazon has launched Export Central, enabling sellers to expand their reach to customers in 39 European countries with just a few clicks, even in countries without an Amazon store. This feature is available to all sellers, including those not using FBA. Additionally, Amazon now supports 3D model uploads for certain categories to enhance product visualization and drive conversions. Sellers are encouraged to check their eligibility and utilize this new feature to improve their product listings.

15:03

🛍️ Amazon's New Private Label and International Trade Loopholes

Amazon introduces Amazon Saver, a new private label brand offering affordable grocery staples, aiming to compete with Walmart and Target's private brands. This move could potentially benefit Amazon sellers in the grocery category by increasing overall category traffic. The script also discusses the de minimus trade loophole, which allows Chinese e-commerce firms like Shein and Temu to ship products to the US without tariffs, giving them a competitive advantage. US representatives are pushing to close this loophole, which could level the playing field for domestic sellers.

20:03

💬 Combating Copycats and Infringements on Amazon

The script highlights the importance for sellers to monitor and protect their listings from infringement and copycat attempts. It mentions a feature within Amazon's dashboard that allows sellers to view the number of such attempts on their products. The presenter encourages sellers to be proactive in utilizing this tool to safeguard their brand and listings. Additionally, the video discusses the changes in Etsy's strategy to enhance the shopping experience and compete with other e-commerce platforms.

25:04

💸 Maximizing Amazon FBA Reimbursements with Helium 10

The final paragraph focuses on how sellers can maximize their reimbursements from Amazon FBA using Helium 10's Refund Genie tool. With the upcoming deadline for submitting claims for loss and damage, sellers are advised to act quickly to claim reimbursements for the past 18 months. The presenter demonstrates how to use the tool to identify potential refunds, create cases in Seller Central, and get reimbursed for lost or damaged inventory. The process is shown for both European and North American accounts, highlighting the significant potential savings for sellers.

Keywords

💡Amazon OneP

Amazon OneP refers to the Vendor Central program where Amazon purchases products directly from vendors, and then sells them on its platform, shipping and handling the logistics. In the script, it's mentioned that Amazon is terminating its vendor relationship with many OneP sellers, which means these sellers will need to transition to Seller Central (3P model) to continue selling on Amazon.

💡3P model

3P model stands for 'Third-Party' model, which is an arrangement where sellers list their products on Amazon's platform and handle the shipping themselves, or through other fulfillment services. The script discusses the transition from Amazon's OneP to the 3P model, indicating a shift in how sellers manage their inventory and sales on Amazon.

💡Rufus

Rufus, as mentioned in the script, is an AI tool on Amazon that generates accompanying text based on the context of customer conversations. The script highlights a new development where Amazon ads may start appearing in Rufus-related placements, indicating an integration of advertising within AI-generated content.

💡Brushing scam

Brushing scam is a fraudulent practice where sellers send unsolicited packages to consumers to generate fake reviews or inflate sales numbers. The script discusses a rise in this activity, with more Americans receiving packages from Amazon and other platforms that they did not order, as part of this scam.

💡Etsy

Etsy is an e-commerce platform focused on handmade, vintage, and unique factory-manufactured items. The script mentions new features being added to Etsy's Primik service and efforts by Etsy to enhance seller success through improved search tools and visibility, aiming to compete more effectively in the e-commerce space.

💡Amazon FBA

Amazon FBA stands for 'Fulfillment by Amazon,' a service offered to sellers where Amazon handles the storage, packaging, and customer service for products sold on its platform. The script discusses a service that helps sellers get reimbursed by Amazon FBA for lost or damaged inventory, highlighting the importance of this service for sellers to recover potential losses.

💡Amazon ads

Amazon ads refer to the sponsored product listings that sellers can pay to have displayed prominently on Amazon's search results pages. The script mentions that these ads may begin appearing in Rufus-related placements, indicating an expansion of Amazon's advertising opportunities within its platform.

💡Etsy Insider

Etsy Insider is a subscription service offered by Etsy mentioned in the script, which provides members with benefits such as free shipping. This service is part of Etsy's strategy to enhance customer experience and compete with other e-commerce giants like Amazon.

💡Amazon Export Central

Amazon Export Central is a tool mentioned in the script that allows sellers to expand their reach to customers in 39 European countries with minimal effort. This tool is significant for sellers looking to grow their international sales without the need to establish a presence in each country's Amazon marketplace.

💡3D models

The script refers to the ability for sellers in certain categories to upload 3D models of their products on Amazon. This feature can help drive conversions by providing a more interactive and detailed view of products, especially for categories like home furniture and electronics where visual representation is crucial.

💡De Minimis trade loophole

The De Minimis trade loophole is a tariff exemption for low-value shipments, which the script mentions as being a point of contention for US sellers. Chinese e-commerce firms like Shein and Temu exploit this loophole to ship products to the US without paying tariffs, giving them a price advantage. The script discusses potential moves to close this loophole to level the playing field for US-based sellers.

Highlights

Amazon is terminating a lot of One Piece seller accounts, prompting a transition to 3P Seller Central.

Amazon ads may start appearing in Rufus related placements, but campaign reports won't include Rufus metrics.

Brushing scams are on the rise, with more Americans receiving packages they didn't order.

Etsy is adding new search tools to elevate quality listings and enhance seller success.

Amazon launches Export Central, allowing sellers to reach customers in 39 European countries with minimal effort.

Amazon introduces 3D model uploads for certain categories to improve conversions.

Amazon launches a new private label, Amazon Saver, to compete in the grocery market.

US seeks to close the de minimis trade loophole, which benefits Chinese e-commerce firms like Shein and Temu.

Etsy offers free shipping to subscribers as part of a strategy to increase its market share.

Walmart introduces brand term targeting in sponsored search to help sellers increase their brand visibility.

Amazon FBA is changing its reimbursement claim process, potentially affecting sellers who have not submitted claims.

Helius 10's Refund Genie tool helps sellers get reimbursed by Amazon FBA for free, with a significant update for Platinum annual members.

The presenter demonstrates how to use Refund Genie to claim reimbursements from Amazon FBA, potentially earning thousands back.

Helius 10 offers a free calculator to estimate potential FBA reimbursements for sellers.

For sellers who prefer a full service, Helius 10 provides MRRS for a fee to handle all reimbursement claims.

Transcripts

Amazon is terminating a lot of One Piece

seller accounts Rufus is going to start

showing Amazon ads Etsy is adding new

features to its primik service these

stories and more plus stay to the end to

find out how I'm getting $6,000 back on

a couple of accounts from Amazon for

free how cool is that pretty cool I

think hello everybody and welcome to

another episode of the series sellers

podcast by helium 10 I'm your host

Bradley Sutton and this is the show that

is our helium 10 weekly Buzz where we

give you a rundown of all the news

stories that are going on the Amazon

Walmart Tik Tok shop and e-commerce

world we also give you training tips of

the week and let you know what new

features there are at Helium 10 that

will give you serious strategies for

serious sellers of any level in the

e-commerce world let's see what's

buzzing I said a few weeks ago that

leading up to accelerate usually there's

not much articles and yeah for a couple

weeks there there was slim pickings for

news but today all of a sudden bunch of

stuff coming out of the the woodwork so

we've got a number of stories to get

into let's go ahead and hop right into

it uh first story is just something you

you probably saw in LinkedIn all over

the place the last week uh I'll go ahead

and highlight a previous podcast guest

uh LinkedIn right here uh Grace uh she

talked about it here where it's hey

there was a message that went out to a

lot of onep sellers that said hey we're

going to stop sourcing products this is

from Amazon you know uh the way that

onep works you know like vendor Central

is Amazon actually buys product from

vendors and then you know you see it

says shipped and sold by Amazon so fact

November 9th our vendor relationship

will be terminated so a lot of people

had uh you know noticed and gotten these

messages you know so that means it might

be uh time as Grace says here to to hey

start getting your your ducks in a row

uh for those who want to keep selling

Amazon and move to 3p you know Seller

Central um you know some of you might

reach out to an agency to do that or

just start on your own obviously hey if

if you're going to be controlling more

of your own stuff instead of Amazon

definitely going to be need healing

intense help so make sure to utilize our

tools to to help you with that

transition to you know controlling more

of your own listings and things like

that uh did you anybody out there uh get

a notice I'm just curious uh you know

were your sales down or why do you think

Amazon sent that notice uh next article

up here is from Amazon advertising a

little message that came out uh early

last week and it was uh say it said

sponsored ads May begin appearing in

Rufus related placements okay Rufus is

that AI tool that it's still tripping

out for me like I don't think I can use

as a buyer I saw a couple listings this

week where it says the reviews State

this and I'm like there's only one

review here it doesn't even say anything

it's only a rating like how could the

review state something but anyways

that's a side note for now it says

Amazon ads might start showing up in

Rufus related placements it says Rufus

May generate accompanying text based on

the context of the conversation but

here's the the kicker your campaign

reports won't include Rufus metrics so I

guess you won't even know what's showing

up in Rufus or not so just uh you know I

haven't seen it in the wild yet again

I'm not using rofus too much as a as a

buyer so maybe it is showing up um out

there but that's going to be interesting

what part of this is going to be showing

up in ads and like how is it going to

display if this is supposed to be an

organic experience to help the seller or

to help the buyers we'll see I'm sure in

the coming weeks I'm sure at Amazon

accelerate some things might be

announced uh about that in the future

now you know a common thing that comes

up every couple years is brushing so for

those who don't know brushing is what

happens when all of a sudden um you

start getting these Amazon packages or

other packages and you didn't even order

it and usually what happens is is these

you know sellers out there on Amazon

other platforms they want to build up

the reviews so they get like these you

know fake buyer accounts they have

addresses and they just send to you know

free product to to to people out there

so that they can you know set those

accounts up to leave them fake reviews

right now this seems to be making a case

or a comeback this newsnation now.com

article says that hey more Americans are

receiving delivered package containing

Goods they didn't order and this is a

scam known as brushing now something

interesting says here uh in Illinois one

family told a local TV news station they

receive one or two packages a day from

Teemu so it looks like teu is now

getting in or teu sellers are getting in

on brushing and so that they said at

first the Conant deliveries were like

experiencing Christmas every day but

then over time the family said the daily

delivery simply became too much um

another uh customer like a woman in

Minnesota it says she received a box

full of baby reveal balloons that she

didn't order package was delivered from

Amazon and also included cupcake stands

she didn't order so like people are just

getting random products here and there

now you know sellers or Amazon has said

hey if you get brushing packages first

make sure that it's not just like a

friend or relative giving you a gift uh

you didn't know about but it says hey uh

report the delivered package to the

company include the number of packages

were delivered along with the tracking

number from the shipping label and any

other information that could be

pertinent then that Amazon investigate

this so I'm not sure how you can report

it with teu u but Amazon has a

availability to report brushing scams so

something that came up uh early last

week on your dashboard if you in case

you missed it is the duration for

coupons is going to be updated all right

so starting last week the maximum

duration of three different kinds of

coupons are going to be changed from 90

days which is previously the max you

could do to now for standard coupons 30

days

reorder coupons 180 days subscribe and

save coupons

365 days next article is actually from

payments.com uh from Etsy says etsy's

new search tools aim to elevate quality

listings and enhan seller success all

right so now you know etsy's been trying

to make a a push to become a little bit

I guess more relevant in the the

e-commerce game and now that they have

uh it says we are optimizing our search

results to Showcase a broader range of

items for more sellers we also want to

make it easier and more fun to explore

the depth our Marketplace has to offer

and they say hey these changes that

they've been making for Etsy listings

have uh led to approximately 70% of

shops on Etsy having more visibility in

Search and sellers also now have a Etsy

search visibility page and this

basically gives sellers more insights

into recommendations on how they appear

in search

and they said hey you know sellers have

told us they want more transparency into

what goes into Etsy search so guys if

you haven't if you're selling on Etsy

like myself I haven't looked at this

thing uh you probably should go in and

look for the your Etsy search visibility

page get get more information on this

link uh to this article here that that

we have in the comments below but um you

know you got to keep up on whatever

platform you're selling on obviously

with Amazon you've got helium 10 at the

Forefront giving you all kinds of tools

and Amazon itself is giving you tools

for for how how to you know show up and

search uh better but don't don't sleep

on these other platforms uh as well you

got to go on these other platforms to to

make sure that you still stay uh

relevant and and Etsy is trying to make

some moves out there in e-commerce and

so you can benefit from it uh going back

to Amazon actually going to Europe now

there's an article released by Amazon

says Amazon launches export Central

allowing sellers to export to 39

countries in Europe with just three

clicks all right you know so Amazon is

not in there's not an Amazon Marketplace

in every country you know you got Spain

and UK and France and some of the major

ones and some of the newer ones like

Sweden and Netherlands uh Belgium Etc

but now you can ship to those other uh

countries all right so this article says

sellers can reach millions of customers

even in countries without an Amazon

store today Amazon announced the launch

of our export Central Tool which allows

sellers who are part of of mfn merchant

fulfilled Network to expand their reach

to customers in 39 countries in Europe

now some of these you know places that

don't have Amazon stores uh mentions

here like Austria Portugal and Greece

now you're going to be able to ship

there from your inventory that is in

your act existing marketplaces like UK

and and Germany Etc now this is going to

be available to all sellers even if

they're not even FBA all right if you're

just part of the merchant fulfill

Network or FBA you'll be able to utilize

this service now FBA sellers are

automatically enrolled into this program

at no extra cost and says that hey

sellers who have enabled ort from their

EU stores have seen an average sales

uplift of up to 10% so if you guys are

selling in Europe take a look at this

article that I have linked below and you

know check your own Seller Central to

see if you're enrolled in it and the

implications if you're not and if you

are and see if it's right for you and

let me know how it works out for you now

going back to the Seller Central

dashboard there was another update last

week it talks about uh uploading 3D

models to help Drive conversions all

right so in some categories such as home

Home Furniture uh Consumer Electronic

shoes and eyewear categories you can

actually it actually supports 3D content

and so you can go to catalog in your

Seller Central hit upload images and

then go to the image manager Tab and

then now there is going to be a you know

those products you have eligible for 3D

you can select your product and then

check for the registered brand owner

icon and then on the right page it says

go to 3D models and select upload 3D

model all right so you know for some of

these categories you know having a 3D

image there is very good for helping you

know drive conversion so take a look in

Seller Central if you are eligible for

that and then obviously your next step

is you know there's a button there that

talks about well what are the 3D model

you know requirements for getting you

know these images up there and you'll be

able to get that information uh next

article is from ABC News and at first

glance it might not seem like it's

impactful for Amazon sellers let me

explain why I'm including this article

it says Amazon uh launches new Amazon

saver private label to help shop Shopper

safe take on Walmart and Target so you

know how Walmart and Target have like

their own Brands you know like like

Costco's got Kirkland right well Amazon

now is going to have Amazon saver all

right it almost looks like Target

products because is all red here but

basically what the definition is is it

says Amazon's new private label brand

Amazon saver will offer an array of

grocery Staples from crackers and

cookies to to canned food and condiments

and most Amazon saver items will be

priced at under $5 and Prime members

will get an additional 10% off of these

products all right so you might be

wondering like well that's terrible like

if I'm selling in this category I'm

never going to be able to sell again

with these cheap products but here

here's why I put this is Amazon

historically has not done great in the

grocery category you know like Walmart I

think has them beat there but then if

Amazon is providing more of these Che

cheaper products you know um like some

of the products here is pancake syrup

and sweet peas and coffee creamer and

things like that for cheap if more

people are looking are going to you know

go ahead and start buying those things

well maybe you are in the grocery

category and you have some other

products like some Korean snacks or Vite

a cup uh coffee out out there and and

maybe the people who wouldn't have

bought your product just by itself but

now they're like hey I'm buying

groceries anyways let me go ahead and

add these others so cart that's how I

think it could potentially help Amazon

sellers who are selling in the grocery

category next article is from asiia

times.com and it's entitled us seeks to

slam shut Sheen and timu trade loophole

so this is talking about the the uh de

Minimus trade loophole hole that allows

Chinese e-commerce firms like Sheen timu

and others to not have to pay tariffs

and then you know it allows them to just

like ship stuff to the US where sellers

are paying like three four dollar and

there's no tariffs no nothing and that's

you know that's why team Sheen are so

popular that's why Amazon is even

opening this up but there are some uh US

representatives uh who are calling on US

president to try to end this loophole

all right so you know check out this

article if you want to go into into

details but a lot of us-based sellers

probably would like that because they're

like man how are we going to compete

with some of these Teemu products where

it's just Factor sell shipping direct

they don't have to ship their item to to

FBA Teemu has like minimal fees and so

that's why like you'll see a coffin

shelf for like 10 bucks now I haven't

seen my sales go down you know too much

but you know other sellers might be uh

affected by it but an interesting thing

that this article said was it quoted a

professor at Shanghai University who

said that you know what if this is

tighten this loophole it actually could

longterm benefit Chinese manufacturers

by pushing them up the value ladder it

says uh it said hey if they tighten this

rule in the future they're going to have

to change their strategy from selling

low price items to high quality ones

this is going to create new

opportunities for many Chinese consumer

Brands so what do you guys think out

there do you want the US to close this

loophole or do you feel like this

Chinese professor says you know what

that actually could cause Chinese

companies to up their game and be even

more competitive in the future I'm I'm

kind of leaning personally on the let's

just close this loophole and make it a

fair playing Ground between us Sellers

and foreign sellers but curious to see

what you see you what you guys think let

me know in the comments below next

article is not really an article but it

is uh again highlighting a former

podcast uh gu guest here Leo sovio in

his LinkedIn post he said uh he reminded

Sellers hey you know you guys can

actually see how many infringement and

copycat attempts are on your listings

all right so he he showed some of them

he had like 2,000 attempts in the last

six months on his products and 151 in

September this is like what what's

happening is like people trying to do

something to your listing or create

listings that copy yours etc etc so he

gave a link here that you guys can go to

um in order to see this like this is not

some special link everybody has access

to it but most of you probably didn't

even realize you had it so check the

links in the comment section of this

this podcast and you'll be able to go to

your dashboard all right it says it's

called the impact dashboard proactive

protections here's the you know one of

the uh one of my accounts that the how

cool is that for Project X I stay under

the radar and I don't sell in niches

that are super highly competitive and

that kind of keeps me away from some of

those attempts you know like right like

if if I'm trying to sell a product

that's selling 500 units a day I guar

it's probably like Leo is I'm going to

have thousands of people trying Bad

actors trying to attack me but take a

look you know like for me from April to

September I've only had 110 cases uh

total for 2024 I've had 410 but still

that that's kind of crazy for for just

my coffin shelves uh and and egg Trace

410 people have tried to like do

something but that probably pales into

comparison to some of you out there who

have much bigger accounts than that the

how cool is that uh account next article

going back to payments.com and going

back to Etsy it says Etsy offered

subscribers free shipping while aiming

for tremendous go growth like I said

you've been seeing signs that etsy's

trying to like you know like hey I see

Amazon Walmart Tik Tok shop pulling away

we got to we got to catch up now first

of all the funny thing is if you read

this article it says CEO and CFO of etsy

said at the conference that Etsy seeks

to distinguish itself from Rivals like

Amazon but one of the companies recently

launched initiatives is Etsy Insider a

paid subscription that will provide free

shipping to members so I don't know how

that's distinguishing you're literally

doing the exact same thing as Amazon

Oneal which is fine I mean that's you

should do free shipping but it's funny

that that statement came right after oh

yeah we're trying to be different you

know um than than Amazon but one thing

they are unique on is check this out

something that does distinguish them

from Amazon it says other new efforts

include an Etsy gift mode that lets

Shopper send a message to the recipient

before the gift even arrives a plan to

raise the percentage of Shoppers using

the Etsy mobile app from 40% to

75% all right so so take a look at this

article there's more uh interesting

things but yeah Etsy is trying to uh go

ahead and up their game next article for

those of you selling on Walmart.com you

probably got this email from Walmart

connect and it says unlock new brand

term strategies to help increase your

share of voice so Walmart connect brand

term targeting is now available for

sponsored search automatic campaigns in

addition to exact match keyword

campaigns which launched earlier this

year says that brand term targeting

helps you to increase brand visibility

by empowering you to strategically bid

on keywords associated with your brand

and those of your competitors all right

so take a look at that email uh if you

guys are selling on Walmart and and do

Walmart advertised I guarantee you got

that email somewhere check your junk if

not but make sure that you know uh

what's going on what's the new features

Walmart is always adding new features to

its advertising platform and we

Implement as many as possible as well um

for those who want help with Walmart

advertising we have Atomic for Walmart

we have obviously research tools for

Walmart but make sure you're taking

advantage of these things to you know

keep your share of voice high on the

Walmart platform all right that's it for

the news this week guys but now I've got

a question for you how to get reimbursed

by Amazon FBA this is a question that a

lot of sellers are asking because they

got that notice they heard here on the

weekly Buzz that hey October 23rd you

are going to not be able to submit

claims for loss and damage for 18 months

anymore you you only can look back to to

two months so if you have not you know

submitted claims to get reimbursed by

Amazon FBA that window is closing could

cost you thousands of dollars all right

so you've probably seen ads from

different services from saying hey we'll

we'll help you get those you got to take

action now which is true but almost all

of those ads are for companies that are

going to take 20 25% or more of any

money they find for you how would you

like to know how to get your money back

for free now don't get me wrong even

helium 10 has a service where we'll do

the work like all of the work for you

it's called mrss and if if you're a big

company who's you know owed maybe tens

of thousands of dollars and you don't

have time to submit all the claims

yourself um yeah we'll go ahead and do

it for you for a fee go go to h10 domme

slmr and you'll get a quote on that but

what I'm about to show you is 100% free

for helium 10 Platinum annual members

and above and this is the best way to

get Amazon FBA to reimburse you money

that you are owed and it's your last

chance to do it because in October 23rd

that timeline is going to go away

costing you potentially thousands let me

show you a couple of the accounts I have

access to and how I I'm going to be able

to get over $66,000 in just a couple of

counts back from Amazon FBA how I'm

getting them to reimburse me all right

so first of all the next time you sign

into your helium 10 dashboard take a

look at this Banner on the top all right

it'll say hey it's your last chance to

claim like look at this this is one of

my accounts here I got

$5,000 because I haven't been keeping up

to date with my refund Genie so for

those of you who have never used a FBA

reimbursement service you're going to

see probably a big number right there

all right so go uh there and hit open

refund Genie now when you hit that it's

going to go up to your regular refund

Genie dashboard but you need to look at

the stars all right so uh in this

account I've actually got a few accounts

connected and actually I had more than

,000 originally I've already refund I've

already got a lot refunded but I kept a

few here just so I can show you guys the

process but I've got like three accounts

connected here so let's go ahead and

open up this first one Crea of LG

household and and Healthcare but what

you guys need to do is look for the ones

that say lost and damage and has a star

next to it forget about all the old ones

if you see that there now really really

quick if you guys don't have access to

this it means you're probably on like a

like a helium 10 free plan or starter

plan or maybe just a platinum monthly

all you need this it's this is a

completely revamped refund Genie tool so

that's why this is like actually our

training tip of the week and our helium

T new feature request this is a newly

revamped tool to get this you can have

access to it now if you're Platinum

annual and above so if you're on a

platinum monthly um you can just upgrade

to a platinum annual and you'll get

instant access uh to this so anyways um

what I'm going to do right here is click

on this EU one so I'm going to show you

one from EU uh I click details on one of

these ones that have star and then now I

have all the marketplaces show up and in

this account I'm selling in Germany

Spain France Italy UK Sweden and Poland

and so let's go right here to the UK one

all right so now I have to open up

Seller Central into the UK account so go

ahead I'm going to go ahead and do that

right now and then what I need to do is

I'm going to hit help and then go to get

help and resources and then now this is

different for different people but

sometimes on your page you'll see a

widget that says inventory lost in FBA

Warehouse all right that's what you have

to click on to get your Amazon

reimbursement from Amazon FBA uh but if

you don't see that you can just hit my

issue is not listed and then just type

in

investigate inventory missing in FBA

warehouse and then it's going to come up

uh what's about to come up right here if

I hit this button it's basically just a

FN skew button and then now all I have

to do is copy the as or the FN skew

should say and this one is going to be a

potential refund of €600 I'm going to

get €600 back in like a couple seconds

here and then I'm going to hit continue

once I paste the as or the FN skew into

Seller Central and in a few seconds it's

going to tell me that I either get the

money back instantly or I have to open

up a case and so in this one I'm going

to open up a case because this was €600

worth and so they they require a case to

be opened so I hit create case and I

create the case and they're going to get

me back that money probably within a

couple days I go back to uh helium 10

and then I hit processed and then let's

go ahead and go on another one let me

just find one of these smaller ones like

here's one that is only three items and

28 all right so let's go ahead and copy

this one let's go to Amazon I'm going to

go back to get help with a new issue I

hit inventory loss in FBA Warehouse

paste the FN skew I hit continue and

let's see what it says boom goes a

dynamite right here you remember how

helium 10 told me that I was owed three

units and €28 well look what Amazon just

told me in this case yes you are right

three units reimbursable these items

have been process for reimbursement I'm

going to get that money I just made

€28 in about 5 Seconds here so I'm going

to go one by one on all of these cases

and I'm going to get hundreds thousands

of dollars back on this one account let

me just show how it looks in a uh us

account so I'm back here on the uh

refund Genie page and here's one of my

North American accounts it says Style

cash let's go ahead and hit the details

here and here we go and says us I got

nine loss items potential refund of

$1,223 oh my goodness gracious again I

need to go to the correct Seller Central

account and then I hit the help button

and I hit get help and resources and

then how do I ask for reimbursement from

Amazon FBA let me go ahead and oh my

goodness let me open up this one here is

one where there's five conference chairs

that looks like Amazon lost and that's a

total of 1,000 $100 oh my goodness

gracious I'm going to copy that FN skew

and go ahead and paste it over here

inventory loss in FBA Warehouse let's

paste that FN skew hit continue and

let's see what Amazon says I almost like

want a drum roll right here or something

boom it says hey this you know probably

because it's $1,000 I'm about to get

back in one click it says here we opened

up a case and this can be transferred to

an associate and there's a case already

open but I guarantee I'm going to get

that money back I everything that the

new refund gen has been showing I've

been getting it back 100% of the time

sometimes even more I'm getting back

than refund shoting let's go ahead and

do one of these smaller ones that they

can refund me instantly on here is one

product that uh is for

$29.99 let's go ahead and copy this FN

skew over I'm going to hit get help with

a new issue inventory loss in FBA

Warehouse I paste the FN skew I hit

continue and let's see if Amazon

instantly refunds me boom there it is

remember helium 10 said I was owed one

unit and Amazon says you are AB

absolutely correct allow four to 5 days

for this reimbursement to come into this

account so as you can see I've got a lot

more I have to do I said $66,000 it's

actually going to be across all my

accounts about $88,000 and that's in two

of my accounts I've already been keeping

up with refund Genting so it probably

would have been over $10,000 for me if I

wasn't but guys this this is money in

your bank account now how much can you

possibly get it depends you know like if

you've only been selling for like a

couple of months and you've sold like

maybe you know $20,000 you know Amazon

might owe you you know like you know 20

bucks or two you 100 bucks or something

like that you know probably not that

much but if you've been selling for 18

months and you're a sixf figureure

seller you could be owed thousands of

dollars you know potentially if you're a

seven figureure seller it's almost

guaranteed if you've never done a audit

you it's almost guaranteed that you're

owed thousands of dollars by Amazon of

what they owe to you and refund Genie

can help you know what that is so if you

have never used helium T at all and you

want to do a free calculator to see how

much potentially you might owe just go

to h10 me/ refund Genie h10 domme refund

Genie we've got a calculator here where

you can just enter in your uh you know

rough estimate of your sales and then uh

we'll calculate how much could be owed

for you but again how to get reimbursed

by Amazon FBA it is super easy you just

have to open up a case with Amazon copy

and paste the FN skes that were lost

there's also another thing that refund

Genie does is allows you to see the

transaction IDs of damaged items all

right so if products have been damaged

at Amazon FBA warehouses you can enter

in all the transaction IDs and get

reimbursed for those for the ones that

Amazon hasn't reimbursed for you so you

could get thousands of dollars back from

Amazon FBA reimbursements on stuff that

they have lost and they didn't reimburse

you just by submitting these reports but

you don't have to go searching hey what

could you be uh reimbursed on or not

helium 10's doing all that work for you

and again remember this service is 100%

free we are not taking any Commission on

it because you're the one who's doing

half of the work all right if you want

helium 10 to do all the work for you

like some of the other services go to

h10 mmrs and you know for the you know I

saw some I was looking at a report

there's a lot of you guys out there who

are owed potentially hundreds of

thousands of dollars like literally like

I'm I'm like looking at Helium 10

customers like guys you are owed

hundreds of thousands of dollars and you

haven't asked for reimbursement yet so

You' have like thousands of transactions

and maybe you want you don't want to do

one by one what I was just showing you

how to do go to hnms we'll take care of

all of it for you and uh you know we'll

charge your fee but for what I showed

you today guys there is no fee at all so

make sure uh those of you who have a

helium 10 Platinum annual account or

hire get in there and start getting your

money back and then let me know in the

comments below how much did you guys get

back thanks to helium 10 refund Genie

from Amazon FBA reimbursements all right

guys that's it for today's episode we'll

see you in the next one to see what's

buzzing oh