HANDLING RESERVATION CALL | LPU-Batangas | SydneyVB_

Summary

In this engaging video, Sydney, a student from the Lyceum of the Philippines University of Batangas, role-plays as a reservation agent, guiding viewers through the front office's reservation process. The scenario involves a client, Mr. Shiny McCraney, who successfully books a deluxe, non-smoking room with a lake view for April 25-27. The detailed interaction covers room availability, pricing, and payment methods, culminating in a confirmed reservation and a reminder of the hotel's check-in policy.

Takeaways

• 🎓 Sydney, a BS ITT student, is presenting the reservation process as a front office agent.
• 🤝 Sydney's partner, Shiny McCraney, plays the role of a client in the reservation scenario.
• 📅 The client wants to reserve a room from April 25th to 27th.
• 🏨 The hotel has several rooms available for the requested dates.
• 🛏️ Premier rooms are fully booked, but deluxe rooms are available as an alternative.
• 💵 The new room rates are introduced, and the client finds the deluxe room price of 6,450 pesos per night acceptable.
• 🚭 The client prefers a non-smoking room with a queen-size bed.
• 🌄 A room with a view of the lake is requested and confirmed by the agent.
• 📞 The client's phone number is provided for reservation verification.
• 💳 Payment will be made via a Visa card, with card details provided by the client.
• ⏰ The hotel has a 6:00 p.m. check-in policy, and the client is informed of this requirement.

Q & A

What is the role of Sydney in the video script?

Sydney is the reservation agent handling the call in the front office of a hotel.

Who is the client in the script?

The client in the script is Miss Shiny McCraney, who is also referred to as 'her nanny'.

What is the purpose of the call made by Shiny McCraney?

Shiny McCraney is calling to reserve a room at the hotel for a specific date.

What dates does Shiny McCraney want to make a reservation for?

Shiny McCraney wants to make a reservation for the 25th to the 27th of April.

Are there any premier rooms available on the 25th of April?

No, all premier rooms are booked on the 25th of April.

What type of room does Shiny McCraney decide to book as an alternative to the premier room?

Shiny McCraney decides to book a deluxe room as an alternative.

What is the rate for the deluxe room per night?

The rate for the deluxe room per night is six thousand four hundred five battles.

Does Shiny McCraney prefer a smoking or non-smoking room?

Shiny McCraney prefers a non-smoking room.

What view does Shiny McCraney request for the room?

Shiny McCraney requests a room with a view of the lake.

What is the check-in time mentioned in the script?

The check-in time mentioned is 2:00 PM.

What is the hotel's policy regarding late check-ins?

The hotel has a 6:00 PM policy, after which they reserve the right to give the room to wait-listed clients if the guest has not checked in.

How will the bill be settled for Shiny McCraney's reservation?

The bill will be settled via a Visa credit card.

What is the total amount for the reservation made by Shiny McCraney?

The total amount for the reservation is twelve thousand eight hundred red petals.

What is the name of the person who will be staying, as provided by Shiny McCraney?

The name of the person who will be staying is Mr. and Mrs. Lummis.

What is the phone number provided by Shiny McCraney for the reservation?

The phone number provided is 0925-1068126.

What is the name of the cardholder for the Visa credit card used for the reservation?

The name of the cardholder is Shiny McCann Brennan.