I Fully Automated My SMMA Service Delivery (Tutorial)

Summary

The speaker emphasizes the importance of systemization in scaling a business, contrasting the inefficiency of relying on unsystematic 'SM guys' with the power of creating a 'system of systems' that operate autonomously. They share their personal journey of transforming their calendar from chaos to order through strategic hiring and system implementation. The video delves into tangible and intangible systems, detailing the process of automating business operations and intellectual training for consistent outcomes. The speaker's experience illustrates the transition from manual client management to a streamlined, efficient service delivery model, highlighting the pivotal role of systems in delegation and scaling.

Takeaways

• 😀 The speaker emphasizes the importance of having robust systems in place to compete effectively in the Service Management (SM) industry.
• 🤖 A 'system' in this context refers to a set of processes that can operate independently, not just a virtual assistant (VA), but a comprehensive 'system of systems'.
• 🛠️ The speaker advocates for automating as many steps as possible in the customer journey, from lead generation to client success, to create a seamless and efficient business operation.
• 📅 The speaker shares a personal example of how implementing systems transformed their calendar, reducing the workload and allowing for better delegation.
• 🔧 The speaker distinguishes between 'tangible systems' like workflows and 'intangible systems' or intellectual processes that guide decision-making in the business.
• 📝 The importance of having scripts and SOPs (Standard Operating Procedures) for various business functions is highlighted to ensure consistency and reliability.
• 💡 The speaker suggests that understanding when and how to use these systems is crucial, which is part of the intellectual systems that need to be taught to team members.
• 📈 The speaker explains that systems should be in place before outsourcing tasks to ensure that there is a clear standard for performance and efficiency.
• 👥 The speaker discusses the process of hiring and the importance of having systems to train new hires effectively, ensuring they can perform tasks with minimal supervision.
• 🚀 The speaker shares their personal strategy for scaling their business by first outsourcing client launches to an admin VA and then to a full-time operations manager.
• 🔄 The speaker concludes by stressing the need to break down service delivery into its components and systematically outsource tasks once the right systems are in place.

Q & A

What does the speaker suggest is the key to competing against most SM guys?

The speaker suggests that having the right systems is the key to competing against most SM guys, as they often lack understanding of what a system is.

What does the speaker mean by 'turning your business into a machine'?

The speaker means creating a system of systems within the business that work independently, allowing the business owner to operate efficiently with minimal effort.

Why did the speaker's calendar look like a nightmare before automation?

The speaker's calendar was a nightmare before automation because they were manually handling numerous tasks without any systems in place to streamline the process.

What is the main focus of the speaker's discussion in the video?

The main focus of the speaker's discussion is on service delivery and the importance of automating it through the creation of systems.

What are the two main types of systems the speaker wants to discuss?

The two main types of systems the speaker wants to discuss are tangible systems, which include workflows, zaps, and scripts, and intangible systems, which are intellectual systems or ways of thinking.

Why is it important to automate as many steps as possible in the customer's journey?

It is important to automate as many steps as possible in the customer's journey to create a seamless and efficient process, reducing the need for manual intervention and increasing the reliability of the service delivery.

What is the role of a VA in the context of the speaker's discussion?

In the context of the speaker's discussion, a VA is not a system but a person who can facilitate systems, manage them, or perform labor that is part of a system.

What does the speaker suggest is the first step in creating a reliable system for service delivery?

The speaker suggests that the first step in creating a reliable system for service delivery is to break down the process into its smallest components and create scripts or guidelines for each part to ensure controlled inputs and outputs.

Why is it crucial to have systems in place before outsourcing tasks to people?

It is crucial to have systems in place before outsourcing tasks to ensure that the people you hire can follow a clear and efficient process, allowing you to gauge their performance and maintain the quality of service.

What is the significance of having a private scaling group according to the speaker?

The significance of having a private scaling group is to share intellectual systems and ways of thinking, providing a framework for members to reliably scale their businesses without guesswork.

How does the speaker describe the process of hiring and training someone using systems?

The speaker describes the process of hiring and training someone using systems as creating SOPs (Standard Operating Procedures) and training materials that allow the new hire to perform tasks efficiently and correctly, reducing the need for the business owner's direct involvement.

Outlines

00:00

🤖 The Importance of Systems in Business Automation

The speaker emphasizes the significance of establishing robust systems to outcompete competitors in the Service Management (SM) industry. They argue that most competitors lack understanding of systems, which presents an opportunity for those who can automate their business processes effectively. The speaker shares their personal experience with calendar management, illustrating the transformation from a chaotic to an organized system. They introduce the concept of 'system of systems' to explain the need for comprehensive automation that covers all aspects of service delivery, from lead generation to client success. The paragraph concludes by highlighting the two main types of systems: tangible (e.g., workflows, zaps, scripts) and intangible (intellectual systems or ways of thinking), which are essential for scaling a business efficiently.

05:01

🛠 Building and Utilizing Tangible and Intangible Systems

This paragraph delves deeper into the types of systems needed for business scalability. The speaker discusses tangible systems such as high-level workflows, zaps, and scripts, which are physical or digital tools that can be manipulated. They stress the importance of not just automating small tasks, but creating a comprehensive system that covers the entire customer journey, from awareness to achieving desired results. The speaker then transitions to intangible systems, which are intellectual and involve teaching people when and how to use the tangible systems effectively. They advocate for the creation of a wealth of intellectual systems to fill gaps that automation cannot, ensuring a seamless and efficient business operation. The paragraph concludes with the speaker's personal approach to sharing their intellectual systems with others through a private scaling group, aiming to eliminate guesswork and provide clear direction for business processes.

10:03

📈 Systemization as a Prerequisite for Delegation

The speaker discusses the critical nature of having systems in place before outsourcing tasks to others. They argue that people are not systems; rather, they facilitate, manage, and perform labor within systems. The speaker shares their experience with hiring, emphasizing the importance of having a system for setting appointments as a baseline for evaluating an appointment setter's performance. They also discuss the process of creating Standard Operating Procedures (SOPs) to ensure that tasks are performed with zero guesswork, allowing for the reliable transfer of skills to others. The speaker provides an example of how they used systems to delegate client onboarding, reducing their workload and increasing efficiency.

15:03

📊 Outsourcing for Efficiency: The Sequence of Hiring

In this paragraph, the speaker outlines a strategy for outsourcing tasks to improve service delivery efficiency. They suggest calculating the average time spent managing a client and breaking it down into specific tasks such as customer support, client launches, ads maintenance, and ad creation. The speaker then discusses the sequence of hiring, recommending the first hire to be an admin VA to assist with time-consuming tasks like client launches. They share their personal experience with hiring an admin VA, transitioning to a full-time North American-based employee to handle multiple tasks, and creating detailed systems for ad maintenance and customer support. The speaker concludes by highlighting the importance of systems in training new hires and ensuring a smooth handoff of responsibilities.

🔧 Refining Systems and Scaling the Business

The speaker concludes the script by discussing the refinement of systems and the process of scaling the business further. They describe how they continued to maintain control over ad writing while delegating other tasks to their operations manager, Nick. The speaker details the process of training Nick through shadowing and providing detailed systems for handling client launches, ad maintenance, and customer support. They emphasize the creation of a 'foolproof' system that allows for reliable inputs and outputs, minimizing the need for creativity in the process. The speaker also mentions their private scaling group, inviting interested individuals to join and learn more about their systemized approach to business growth.

Keywords

💡Systems

In the context of the video, 'systems' refer to the structured processes and procedures that a business implements to operate efficiently and autonomously. The speaker emphasizes the importance of having robust systems in place before scaling a business, as they allow for the delegation of tasks and the maintenance of quality and consistency. The video discusses both tangible systems, like workflows and automations, and intangible systems, which are intellectual processes or methodologies that guide decision-making.

💡Service Delivery

Service delivery is a central theme in the video, highlighting the process by which a service is provided to clients. The speaker discusses the importance of automating service delivery to reduce the manual effort required and to ensure a consistent quality of service. Examples from the script include automating client support, ad creation, and client launches, which are integral to the service delivery process.

💡Automation

Automation is the use of technology to create systems that perform tasks with minimal human intervention. The video script discusses various forms of automation such as 'workflows', 'zaps', and 'scripts' that can be used to streamline business operations. The speaker illustrates how automation can transform a business into a 'machine' that operates with minimal manual input, allowing for greater efficiency and scalability.

💡Tangible Systems

Tangible systems are physical or digital tools and processes that can be seen and manipulated. In the video, the speaker mentions 'workflows' and 'zaps' as examples of tangible systems that businesses can use to automate repetitive tasks. These systems are crucial for creating a structured approach to tasks that can be followed by any team member, ensuring consistency and reliability in service delivery.

💡Intangible Systems

Intangible systems, as discussed in the video, are the intellectual frameworks and methodologies that guide how tasks are approached and decisions are made. Unlike tangible systems, these are not physical tools but rather the 'ways of thinking' that are taught to team members. The speaker gives the example of teaching a media buyer how to write effective ads, which is an intangible system that informs the creative process.

💡Scalability

Scalability in the video refers to the ability of a business to grow and manage increased demand for its products or services. The speaker argues that proper systemization is a prerequisite for scaling a business, as it allows for the efficient management of operations as the business expands. The script mentions that without systems, scaling efforts can lead to chaos and inefficiency.

💡Delegation

Delegation is the act of assigning tasks or responsibilities to other people in a team. The video emphasizes that having clear systems in place is essential before delegating tasks, as it provides a clear framework for others to follow. The speaker shares personal experiences where they delegated tasks like client launches and ad maintenance to other team members once they had established the necessary systems.

💡Hiring

Hiring is a process discussed in the video where the speaker talks about the importance of bringing on new team members to support business growth. The speaker advises on the sequence and timing of hiring, suggesting that it should be done after establishing systems so that new hires can effectively manage their responsibilities. Examples include hiring a sales rep, an appointment setter, and an operations manager.

💡Client Lifecycle

The client lifecycle refers to the stages a client goes through when interacting with a business, from the initial contact to the completion of services. The video script breaks down the time spent on various aspects of the client lifecycle, such as client support, launches, ad maintenance, and ad creation, to illustrate how systems can streamline these processes and improve efficiency.

💡Efficiency

Efficiency in the video is portrayed as the ability to perform tasks with the least amount of effort and time. The speaker discusses how creating and implementing systems can maximize efficiency within a business. By automating processes and having clear protocols, the business can operate more smoothly, allowing the speaker to 'hit the gas and turn the wheel' of their business like a race car.

💡Outsourcing

Outsourcing is the practice of contracting work to external individuals or companies rather than performing it in-house. The video script mentions outsourcing as a strategy for scaling a business after establishing systems. The speaker shares their experience of outsourcing tasks like client launches and ad maintenance to a part-time VA and later to a full-time operations manager, which significantly reduced their workload.

Highlights

The importance of having robust systems to outcompete competitors in the service-based industry.

The necessity of systems for scaling a business, beyond just hiring virtual assistants.

Transforming a business into an autonomous machine-like system for maximum efficiency.

The transformation of a chaotic calendar to an organized one through systematization.

The significance of hiring personnel after establishing efficient systems.

The concept of automating service delivery to reduce manual effort.

The distinction between tangible systems like workflows and intangible intellectual systems.

The potential for automation in various aspects of business operations.

The strategy of creating a system of systems for the customer journey.

The importance of scripting for various stages of customer interaction.

The need for controlled inputs to ensure controlled outputs in business processes.

The role of intellectual systems in guiding people to use tangible systems effectively.

The process of transferring skills to others through reliable systems.

The benefits of creating a private scaling group to share intellectual systems.

The necessity of having a baseline system for evaluating employee performance.

The strategy for outsourcing tasks based on the time they take and the systems in place.

The method of gradually handing off tasks to new hires using a systematic approach.

The final result of a calendar cleared of tasks through effective systemization and delegation.

Transcripts

most SM guys are idiots and it's really

not hard to compete against them if you

have the right systems because most of

them don't even know what a system is

and if you want to scale you need real

systems right like not a VA a VA is not

a system I'm talking about like turning

your business into a machine like a a

system of systems that work on their own

so that the driver can just like hit the

gas turn the wheel your business is a

race car you're the driver and you're

the engineer so you need to maximize the

efficiency of every single part of your

business so that you have the most

leverage possible and so that you can be

the most productive with the least

amount of effort now this is my calendar

before I automated pretty much

everything in my business uh it was a

nightmare I was dying it was not a very

fun time or fun experience and through

adding systems I was able to make my

calendar look like this now I'm

specifically going to be talking about

Service delivery in this video I wasn't

just Service delivery that changed my

calendar from this to this it was hiring

a sales rep it was hiring an appointment

set and it was hiring an operations

manager to get to this point um but I do

really want to lean into the system side

uh and the service delivery side here

because I know a lot of people are

wondering like how can you automate Your

Service delivery and just like have it

be so that you really hardly have to do

anything right I know it's a really kind

of weird thing and the answer really is

systems right and people in my opinion

people severely underestimate the level

of systemization required to scale an

agency like a lot of people think it's

just like oh you can you know hire two

or three or five or six people and then

problem solved but the reality is really

just not that at all people are not

systems they're not they're people

facilitate systems people manage systems

or people perform

the labor that is a part of a system if

that makes

sense so there are two main types of

systems that I want to get into here the

first one is tangible systems so these

could be your highle workflows uh your

zaps your scripts right things that you

can actually you know they're you know

they could be on your computer they

could be a physical piece of paper

things that you can manipulate with your

hands in some way shape or form these

are your tangible systems so again

workflow zaps whatever now before

getting into intangible systems there's

something that I want to talk about here

right when it comes to high level

workflows and zaps and so on and so

forth a lot of people will automate one

cool little thing with a highle workflow

or they'll automate one cool little

thing with zaps or zappier um the

problem with this is that the level to

which or the extent to which you can

automate things just with these tangible

systems is absurd

like it's not about just automatically

sending an email like what you want to

do is and this is why I say your

business is a system of systems your

business really is one massive assembly

line for the customer's Journey point a

on the assembly line is when this person

has never heard of you before point B on

the assembly line is where the person

has achieved the result that your

product or service

promises there are so many steps in

between and you want to automate as many

of these as you possibly can the first

one would be your lead generation method

to make them aware of who you are and

make them interested in what you do

right then you have appointment settings

sales onboarding client maintenance and

client success up to get you know to get

them to the point B right but like think

about all the tiny minute little things

that you do there are so many and just

within the scripts category you have an

appointment setting script but then you

have your common objection handling

scripts the you also have within your

appointment setting uh uh system you'll

probably have um appoint uh texting

scripts it could be DM appointment

setting scripts um it could be cold call

scripts it could be scripts for calling

somebody who came in from a cold email

versus somebody who came in from a paid

ad and all of these scripts are systems

to approach these

conversations but you can also have

scripts that are your onboarding script

you can have scripts that are just the

little part after they say yes on a

sales call what do you say from here we

you want to get down into the real real

nitty-gritty little uh parts of your

business to make sure that you have

controlled inputs because controlled

inputs yield controlled

outputs what you ideally want to do is

just put someone through to the next

stage put someone through to the next

stage put someone through to the next

stage and the only way to do that

reliably is by turning this all into one

big system of systems of systems of

systems so you know in using highle

workflows or in using us zaps or using

scripts you want to set these up in such

a way that there is nothing that needs

to be done other than following this

process you want there to be zero brain

power required in order to perform these

things now brain power is where we have

the other type of systems which are

intangible or intellectual systems right

so for example uh in a sales

conversation you do have scripts but you

need to know when to say what right so

these are those intangent systems that

you need to install into the people who

are facilitating your systems as brains

the normal way of saying that is teach

your sales reps what to say when so you

can have little systems and automations

and and and things here but you also

need to have intellectual systems to

teach people how to use these systems or

to fill in the gaps that these tangible

systems cannot fill so for example a

really simple intellectual system is

teaching a media buyer how to write ads

right how to write specific spefic types

of ads that you know work best for

example in order to follow your

Frameworks your methodologies for

writing ads and with time what you want

to do is build a wealth of intangible

intellectual systems so that you just

have proven ways to move about in your

entire business so that things just

become easier and nothing needs to be

you know brought back to you and you

want these systems to be systems so that

you can teach people how to use these

systems as reliably as you yourself can

use them you don't want to just build up

a skill kind of aimlessly and then not

be able to teach it to other people the

system is what allows you to transfer

the skill over to somebody else in an

extremely extremely reliable manner so

that's why I created a private scaling

group for agency owners in there what I

do is I give everybody my intellectual

systems my ways of thinking so for

example when you're running ads what do

you do when your lead cost is overx or

how do I know what lead cost to shoot

for I give everybody these intellectual

systems so that there's there's no

guessing there's no guess work it's very

simple it's extremely straight to the

point here's where you're at here's

where you need to go here's what you

need to do to get there here's the

bridge right that's really the idea with

all of this and so that's just a quick

little rundown for the two main types of

systems at least the way that I look at

the the tangible systems you know the

automations the zaps Etc and the

intangible systems again being the

intellectual systems and the the ways of

thinking bottom line systems come first

before you Outsource to people

because like I said people are not

systems people facilitate systems people

run systems people manage systems so if

you don't have systems for people to run

or manage it's just going to be a

complete mess for you so that's why a

lot of people talk about creating Sops

and this kind of thing again I I cannot

stress enough how important it is for

you to build the systems before

delegating things this is why you know

made a video in the past on like when

should you hire an appointment cter for

your agency and what I was saying say

was don't hire an appointment setter

until you have a system to set

appointments very reliably and hit

certain metrics and kpis because then

and only then can you really gauge if

this person's doing a good job if you've

created a system for onboarding a client

and it normally takes you two and a half

hours which is where I was at in the

past when you hire somebody you can

create Sops for them literally Click by

click so there's zero guesswork for them

and then from there you can gauge okay

well why is it taking this guy 7 hours

to do this he must be slacking off and

then you can front that maybe they have

questions maybe they have concerns or

maybe they're making excuses and then

you can get rid of that person and

replace them because in reality it

should probably only take them three and

a half hours because in your business

odds are you're going to be doing things

much faster and much more diligently

than anybody you hire that's always not

always the case but especially when

you're hiring people at low dollar per

hour that's really really going to be

the case um but again what I'm saying is

you you can't know how your people are

performing if you don't have a baseline

for how they should be performing and

the way to have a baseline for how they

should be performing is to have a

reliable system where you onboard a

client within 2 and 1 half hours every

single little set of events happens a

bunch of little systems are played out

within that three you know two and a

half hour period and then you know okay

here's everything that needs to be done

you can check over their work you can

see how long it took etc etc off the bat

people aren't really going to

necessarily uh you know they they might

take 5 hours to do something that would

take you two and a half so give them a

few attempts before being like okay why

is this taking so long um but this is

how I took all of this red off of my

calendar right the red was all this

client stuff and a lot of the blue down

here in the evenings creating you know

managing client accounts and this and

that uh systems are how I was able to

delegate these things even to you know

low dollar per hour VA and like when I

had done you know 77k in a 30-day period

it was myself in a part-time VA and

that's where I was getting killed but

when I brought an operations guy on

full-time when I brought an deployment

seter on etc etc

so much work got taken off of my plate

then it was just sales calls I had to

worry about and then later on I got a

sales rep and that that was all you know

problem solved basically uh but I I just

systems are so important for hiring

people and bringing bringing people on

board um now so what you want to do is

you want to calculate when it comes to

Service delivery how long it takes you

lifetime to manage a single client on

average right you can come up with a

rough estimate um and this it's going to

be more when you're newer because you're

in the ad accounts more you're worried

about this you're worried about that

you're not sure you never been in this

situation you never been in that

situation so you're navigating a lot of

new situations so things just take

longer when you're newer um but what I

had found is that it would take us about

7 and a half hours to fulfill a client

throughout their lifetime of being with

us um now from here I broke down that 7

and a half hours into like how long does

it really take and this is also not even

at full efficiency but uh we found that

customer support and like replying to

emails so on and so forth would take

about 2 hours over the lifespan of

client um client launches would take

about 2 and a half hours ads maintenance

would take about two and a half hours

and then ad creation would take about

half an hour per client over their

lifetime so from here what we want to do

is look at the first hire and the second

hire who can we Outsource this stuff to

and when should we do it and in what

sequence should we do it who should be

the first higher and who should be the

second higher now if you know if you

remember from before what I mentioned is

that I hired an admin VA in order to

just save me a bunch of time on client

launches because the launches were

taking a long time the red in that

calendar there was just me taking launch

calls right uh cuz I still wanted to be

client facing at that point in time

because with my VA I wasn't really

comfortable with my VA being client

facing so I was doing the ad maintenance

of course I was doing the customer

support and I was doing the client

launches in the beginning the client

launches were killing me so I was like

okay what we can do is just hire an

admin VA to help me with the client

launches you can also have an admin VA

help you with customer support provided

you have a system for that again

already so for your first hire that's

what I would recommend because you can

hire a part-time VA and have them save

you 5 hours a week for like you know a

hundred bucks a month right I made

another video on this I'm not going to

go in depth on that but that's the one

on on Time audit it's called do this in

your right now um but that's a really

nice place to start because even if

you're doing let's say $3,000 a month in

Revenue it's like well if you could save

20 hours a month you can hire that

person for $100 a month out of your 3K

that's really not a lot of money it's 3

3.3% of your total monthly Revenue but

you can save yourself 20 hours a month

to increase your Outreach increase your

calls increase your sales and obviously

improve your service as well um both

within the service delivery pie chart

this is what i' f found so the first

thing I did was I outsourced client

launches I found issues with this VA he

wasn't very good so on and so forth I

wanted to bring on a North American

based full-time person in order to help

me with all of these things and be able

to Outsource this stuff because I had

created over you know the the couple

years before I had created an entire ads

maintenance system so once xll have been

spent on an ad turn it off if if x doll

have been spent and we've had only one

click turn it off right if we're running

under X under X ads at the same time

turn a new one on and start testing

right if we're in this situation do this

if we're in that situation do that and I

was building this entire system to the

point of you know this is where we can

talk about how I really really automated

this thing but with the ad maintenance I

got it to a point where if somebody had

never run ads in their life all they

would have to do is read this chart that

I had and they would know exactly when

to turn on and off all client ads so

then I also with the the goal of this

second hire was to replace the first

hire being the part-time VA be full time

do the client launches do the ads

maintenance and do the customer support

and take the launch calls that's part of

the launches I guess the launches here

are actually they're actually three and

1 half hours uh now that I think about

it because uh the launch call would be

about an hour and then there would be 2

and a half hours of

setup um so when I brought this person

on that was easily handed off and dealt

with I made an entire launch call

process if this goes wrong click here do

this do that here's a little 35 second

loom for if you run into this situation

then once you're done this move on to

this one if you have any issues with

this then click and watch this 40c Loom

and that'll help you solve that problem

and then we'd also obviously have calls

uh for the first you know few weeks

every day just to you know so I could

teach him everything um but then from

there what happens is okay client

launches are fully done and dealt with I

don't have to take launch calls anymore

anym the way that I handed those off was

like we would hop on a launch call or we

would hop on a call together uh he would

First Shadow like two or three launch

calls then he would take the first part

of the launch call with me on the call

then he'd take the second part with me

on the call then he'd do an entire

launch call with me just shadowing him

and making sure everything's okay with

him then I sent him off on his own right

with obviously the the script and

everything but in having a system for

that it's really easy to do the handoff

and never have to touch it again as

opposed to having this person come back

and say oh I couldn't figure this out on

the call and then now the client's

pissed off because I I don't I didn't

know what I was doing and you know they

think we're unprofessional and like this

person just signed on and now they're

getting buyers remorse and they don't

trust you because you didn't have a

system to to uh train somebody on for

this so that's again why systems are so

important but once I had done this in

the admin from the admin inside of

things it's really just like my guy's

his name's Nick like Nick just reads the

chart if the chart says to turn ads on

he's going to turn ads on if the chart

says to turn ads off he's going to turn

ads off he learned media buying through

what looks like code like so the guys on

the the inside of my group will know

what I'm talking about but like it's

like I basically wrote code that just

says if this and if this and if this

then turn ad off else keep add on like

that's basically what it is um if you're

interested in joining that private

scaling Group by the way there's a link

in the description you can learn a

little more about that Fook a call with

me um but in in doing this again it just

makes everything foolproof reliable

inputs reliable outputs we want to

minimize the need for creativity in the

process when systemizing and scaling a

business and the same goes for customer

support I gave him a customer support

system is somebody upset if so this say

this then say this then do this and then

say that you've done this for example

right and there's so many so many

different little systems but again you

know what we want to do is look at okay

here's the breakdown right that's why we

want to make this the first higher

because it was really three and a half

hours per client that I signed um I had

kept the 0.5 hours per client lifetime

as my own task the whole way through I

still write the ads to this day but I

write ads every like at this point it's

a lot less than half an hour to be

honest but at this point I probably

write an ad every like 1 to 2 months and

it takes me like 15 to 45 minutes to

write one ad or maybe I'll write three

so it's extremely low maintenance that's

something I'm more than happy doing if I

wanted I could hire a copywriter to do

it for me but it's just so easy that I

don't need to um so that's really like

again what I've done to just take a

whole bunch of stuff in my calendar off

of my calendar excuse me at least from a

service delivery standpoint like I said

I I'd hir appointment Setters and

um all this kind of thing but uh Nick is

an absolute G love him uh still works

with me to this day he's been working

with me a little over a year now um but

uh yeah that's pretty much it uh if you

enjoy this video go to my Channel watch

whatever else is there um otherwise

click Whatever video is popping up on

screen for you now and I'll see you

there