kwn 15

Summary

The video script introduces the 'Citizen Project,' a final assignment for students to explore how a state serves its citizens through public services. It encourages direct observation, interviews with service providers and recipients, and online service analysis. The goal is to understand governance and public service quality, focusing on health, education, transportation, and religious services. Students are guided to prepare for fieldwork, observe service delivery, and assess satisfaction, ultimately presenting their findings in various formats, including PowerPoint and infographics.

Takeaways

• 📚 The Citizen Project is a final assignment designed to examine how a country serves its citizens and how citizens are served by the government or public services.
• 🔍 The primary output of the project is to create a public service profile from the perspective of citizenship, aiming to collect data and facts about public services around the participants.
• 👀 Participants are encouraged to observe public services directly, such as health services, education, transportation, including fuel stations like SPBU, religious services, and administrative services like DUK and CAPIL.
• 🗣️ Conducting interviews is a key part of the project, involving both service providers and service recipients, such as consumers and bank customers, to understand their experiences.
• 🏢 The project covers various public services, including those provided at police stations, such as SIM, STNK, and SKCK, and how they are managed.
• 📝 Preparation for the project involves obtaining necessary documentation like a letter of introduction if required, and ensuring participants can access the service locations without needing special permission.
• 🤔 Observations should focus on the service process, whether there are standard operating procedures, and the availability of facilities for those with special needs.
• 🌐 The project also considers online services, such as online passport services and telecommunications services, and how they are managed and received by the public.
• 📊 The quality of public services is measured by meeting set quality standards and satisfying the recipients of the service, emphasizing the importance of both aspects.
• 📈 The project should be conducted over a week, with participants visiting at least once and interviewing at least one service provider and one citizen.
• 📑 The final output can be presented in various formats, such as PowerPoint, infographics, or other presentation materials, and may include photos, videos, and self-recorded introductions at the service locations.

Q & A

What is the Citizen Project?

The Citizen Project is a final assignment designed to observe how a state serves its citizens and how citizens are served by the government or public services.

What is the main purpose of the Citizen Project?

The main purpose is to gather data and facts about public services around us and to understand the governance of these services as an essence of citizenship.

How can one observe public services as part of the Citizen Project?

One can observe public services directly, such as visiting health facilities, educational institutions, transportation services, religious services, and other administrative services like those provided by the police or local government offices.

What are some examples of public services that can be observed?

Examples include health services, education, transportation, SPBU (gas stations), religious services like mosques and pesantrens, administrative services like DUK (population and civil registry), and police services like SIM (identity cards) and STNK (vehicle registration).

What kind of interviews should be conducted as part of the Citizen Project?

Interviews should be conducted with service providers and service recipients, such as consumers, clients, and customers, to understand their experiences and satisfaction with the public services.

What preparations should be made before starting the Citizen Project?

One should prepare a letter of introduction or a letter of authorization if needed, and ensure that they can visit places that do not require permission, such as SPBU gas stations.

How should the observations be conducted during the Citizen Project?

Observations can be conducted both on-site and online, noting the procedures, facilities, and special accommodations for those with specific needs, and ensuring that the study's purpose is communicated to the service providers.

What should be the focus of the interviews conducted with service providers and recipients?

The focus should be on understanding their satisfaction, the quality of service provided, the duration of their experience, and how they deal with customers or clients.

What are the two main aspects that define a good public service according to the script?

A good public service should meet two main aspects: first, it should meet the set quality standards, and second, it should satisfy the recipients of the service.

What is the expected output of the Citizen Project?

The output can be in the form of a PowerPoint presentation, infographics, or other presentation materials, summarizing the findings from the observations and interviews conducted.

How can participants document their observations and interviews for the Citizen Project?

Participants can document their observations and interviews through photos, videos, selfies at the location, or a preview of the online services being observed, and compile these in the form of a written report or a video.

Who should be contacted for technical questions regarding the Citizen Project?

Technical questions can be directed to Mbak Debi, who will provide guidance and support.