Ragam Arus Komunikasi

Summary

This video discusses the six types of communication flows in internal organizational relationships. It covers downward communication, where managers give instructions to subordinates, upward communication where employees provide feedback to managers, and horizontal communication for peer-to-peer coordination. It also explores diagonal communication between different departments, cross-channel communication that is complex and dynamic, and informal communication, which is casual and not bound by organizational rules. Each type is explained with its characteristics and practical implementation in ensuring efficient communication and organizational success.

Takeaways

• 😀 Communication within internal relationships in organizations is diverse and can take various forms.
• 😀 The first form of communication is 'downward communication,' where information flows from higher management to lower levels of the organization, often involving instructions and policies.
• 😀 'Upward communication' is the second form, where employees communicate feedback, suggestions, or complaints to their superiors. This can help inform policies and solve organizational problems.
• 😀 Horizontal communication occurs between peers at the same organizational level, such as managers coordinating with each other. It emphasizes teamwork and mutual support.
• 😀 Diagonal communication involves communication across different levels and departments, facilitating the exchange of diverse information and accelerating problem-solving.
• 😀 The fifth form, 'cross-channel communication,' is complex and non-hierarchical, allowing for a broad exchange of information across various levels and departments.
• 😀 Informal communication, the sixth form, is more casual and not bound by organizational rules, often serving personal interests or entertainment purposes, without the need for formal response or approval.
• 😀 Downward communication is often characterized by instructions regarding tasks, company policies, and job roles. It ensures employees understand what is expected of them.
• 😀 Upward communication includes not only feedback and suggestions from employees but also complaints or concerns, which can influence decisions and improve organizational processes.
• 😀 Horizontal communication supports coordination and collaboration between departments and individuals at the same level, strengthening teamwork and organizational unity.

Q & A

What is the main topic of the video transcript?

The main topic is 'Types of Communication Flows in Internal Organizational Relationships,' discussing six forms of internal communication within an organization.

How many types of communication flows are discussed in the video?

Six types of communication flows are discussed: downward, upward, horizontal, diagonal, cross-channel, and nonformal (informal) communication.

What characterizes downward communication within an organization?

Downward communication originates from superiors and typically includes policies, rules, and work instructions directed to subordinates.

What is the main purpose of upward communication?

Upward communication allows employees to provide feedback, reports, complaints, or suggestions to higher management, which can influence policies or help solve organizational problems.

How does horizontal communication differ from downward and upward communication?

Horizontal communication occurs between employees or managers at the same hierarchical level, emphasizing coordination, support, and collaboration rather than command or reporting.

What is diagonal communication and how is it implemented?

Diagonal communication occurs across different departments and levels that are not in a direct reporting line. It enables quicker problem-solving and information sharing across sections.

What makes cross-channel communication complex?

Cross-channel communication is complex because information can flow between any employee or manager regardless of hierarchy or department, resulting in diverse and flexible information sharing.

What is the nature of nonformal (informal) communication in organizations?

Nonformal communication is casual, personal, and not binding. It is typically used for social interaction, entertainment, or personal matters and does not relate to formal work responsibilities.

Which communication flows are considered formal according to the video?

The first five communication flows—downward, upward, horizontal, diagonal, and cross-channel—are considered formal because they follow organizational rules and structures.

What is the primary function of downward communication?

Its primary function is to provide guidance, instructions, and policies from management to employees, ensuring work tasks and organizational standards are understood and followed.

How can upward communication contribute to decision-making in an organization?

Upward communication provides managers with employee input, criticism, and suggestions, which can inform decisions, policy creation, and problem-solving within the organization.

Why is horizontal communication important for organizational effectiveness?

Horizontal communication fosters collaboration, coordination, and mutual support among peers, creating teamwork, sharing expertise, and helping achieve organizational objectives efficiently.