Profil Pelayanan Publik RSUD dr. H. Moch. Ansari Saleh

Summary

RSUD Dr. H. Muhammad Ansari Saleh is a Type B educational hospital in Banjarmasin, South Kalimantan, committed to providing transparent, effective, and efficient public services. With 49 types of services, the hospital ensures high-quality care supported by trained professionals. The hospital promotes a patient-first approach, offering accessible facilities for vulnerable groups, and gathers feedback via regular surveys. The director, Dr. Among Wibowo, emphasizes continuous improvement and patient safety, aiming to enhance the overall healthcare experience in South Kalimantan.

Takeaways

• 😀 The RSUD Dr. H Muhammad Ansari Saleh is a type B educational hospital owned by the South Kalimantan province, located in Banjarmasin.
• 😀 The hospital focuses on providing transparent, quick, effective, and efficient public services to meet the needs of the community.
• 😀 In 2022, the hospital was officially recognized with 49 types of services, aligning with guidelines from various government agencies and accreditation bodies.
• 😀 The hospital aims to improve service quality by conducting regular public satisfaction surveys, which are published online via the hospital's website.
• 😀 RSUD Ansari Saleh has established a service charter, which outlines the hospital's commitment to providing high-standard services to patients.
• 😀 The hospital emphasizes continuous improvement through training, seminars, and workshops for its staff to ensure professionalism and competency in service delivery.
• 😀 The hospital upholds strict ethical standards and applies disciplinary actions to staff who fail to meet service standards, fostering a culture of accountability.
• 😀 The hospital provides adequate infrastructure and facilities, including parking spaces, air-conditioned areas, prayer rooms, restrooms, and spaces for vulnerable groups like disabled individuals.
• 😀 It also offers supporting services such as ATMs, mini-markets, and photocopying stations to enhance public service delivery.
• 😀 Public consultation and complaints are managed through a dedicated unit, ensuring fair treatment for all and consistent handling of grievances.
• 😀 The hospital's leadership, represented by Dr. Among Wibowo, is fully committed to continuous improvement and ensuring high-quality, patient-centered care, contributing to the development of a prosperous South Kalimantan.

Q & A

What is RSUD Dr H Muhammad Ansari Saleh, and where is it located?

RSUD Dr H Muhammad Ansari Saleh is a type B educational hospital in South Kalimantan, Indonesia. It is located on Jalan Brigjen H. Hasan Basri No. 1, Banjarmasin.

What is the mission of RSUD Dr H Muhammad Ansari Saleh in terms of public service?

The mission of RSUD Dr H Muhammad Ansari Saleh is to provide transparent, effective, and efficient public health services, continuously improving to meet the needs of the community.

How many types of healthcare services does RSUD Ansari Saleh provide?

RSUD Ansari Saleh provides 49 different types of healthcare services, which are in line with the guidelines from various government bodies and accreditation standards.

What is the role of the hospital’s patient satisfaction surveys?

The hospital regularly conducts patient satisfaction surveys to assess the quality of its services. The results are published online to ensure transparency and continuous improvement.

How does RSUD Ansari Saleh ensure the quality of its healthcare services?

RSUD Ansari Saleh ensures service quality through the use of highly trained professionals, regular training, seminars, and workshops. Additionally, staff are expected to adhere to ethical standards and proper behavior codes.

What are some of the key facilities provided for patient comfort at RSUD Ansari Saleh?

The hospital offers several patient-friendly facilities such as adequate parking spaces, air-conditioned rooms, prayer rooms, reading materials, and accessible toilets. Special facilities for disabled individuals are also available, including guiding blocks and accessible parking spaces.

How does RSUD Ansari Saleh support vulnerable groups?

The hospital has dedicated facilities for vulnerable groups, such as accessible parking for disabled individuals, special waiting areas, sign language services, lactation rooms, and children's play areas.

What is the hospital's approach to handling patient complaints?

RSUD Ansari Saleh has a dedicated unit for managing patient complaints, treating all issues equally and professionally. Complaints are handled by competent staff to ensure patient satisfaction and service improvement.

What is the significance of the hospital's service commitment declaration?

The service commitment declaration at RSUD Ansari Saleh outlines the hospital's promises to provide high-quality services based on established standards. This declaration serves as a guide to ensure consistency and patient satisfaction.

Who is responsible for overseeing the quality improvements at RSUD Ansari Saleh?

Dr. Among Wibowo, Mkes, SPS, the Director of RSUD Ansari Saleh, is fully committed to overseeing the hospital's continuous improvements and ensuring the quality of services provided to patients.