SI PONI (SISTEM PANTAU OBAT NYAMAN & INFORMATIF)

Summary

The RSP Gatot Sobroto pharmacy has introduced the SiPoni application to improve patient experience by notifying them through WhatsApp when their medication is ready. This innovation helps patients avoid long wait times, allowing them to engage in other activities while waiting. The system notifies patients in real-time, ensuring they can collect their medication promptly. The introduction of SiPoni has received positive feedback from patients and staff, enhancing efficiency and comfort at the pharmacy. Continuous improvements and socialization are key to the program’s success, aiming for better service and patient satisfaction.

Takeaways

• 😀 Pharmaceutical installations often experience long wait times, with patients sometimes waiting over an hour to get their medication.
• 😀 Patients are often reluctant to leave the pharmacy area due to fear of missing their turn, reducing comfort while waiting.
• 😀 RSP Gatot Sobroto pharmacy is focused on improving outpatient services through regular discussions, staff briefings, and evaluations.
• 😀 The introduction of the 'Siponi' drug monitoring system provides a convenient and informative way for patients to track their medication status in real-time.
• 😀 Patients now receive WhatsApp notifications when their medication is ready, allowing them to leave the pharmacy area without worrying about missing their turn.
• 😀 Once the medication is ready, patients are notified again via WhatsApp and can immediately go to the counter to collect their medicine.
• 😀 The application helps patients like Salsabila, who previously had to wait in the pharmacy for long periods, by allowing them to perform other activities like praying or eating while waiting.
• 😀 Despite initial concerns, patients are served quickly due to the efficiency of the Siponi application, improving their overall experience.
• 😀 Family members, like children accompanying their parents, benefit from the Siponi app by receiving notifications about medication readiness without waiting in the pharmacy.
• 😀 Colonel Mirani, Head of the Pharmacy Installation at Gardot Subroto Army Hospital, highlights the importance of continuous innovation to improve patient comfort and safety in the pharmacy.

Q & A

What is the main issue faced by patients at pharmaceutical installations?

Patients often face long waiting times, sometimes over an hour, at pharmaceutical counters, which can reduce their comfort and lead to fear of missing their turn.

How does the RSP Gatot Sobroto pharmacy installation aim to address these issues?

The pharmacy installation has introduced regular evaluations, staff briefings, and improvement discussions to create a more comfortable and efficient service experience.

What solution has RSP Gatot Sobroto implemented to help patients with long waiting times?

RSP Gatot Sobroto has developed the 'Pony' drug monitoring system, which notifies patients via WhatsApp when their medication is ready, allowing them to leave the pharmacy area without missing their turn.

How does the Pony application benefit patients?

The Pony application sends WhatsApp notifications to patients when their medication is processed and ready for collection, allowing them to carry out other activities while waiting.

What kind of activities can patients do while waiting for their medication with the Pony application?

Patients can engage in activities like praying or eating without worrying about missing their turn, as they will receive a notification when it’s time to pick up their medication.

How did Salsabila, an independent patient, describe her experience with the Pony application?

Salsabila shared that the application has made it much easier and faster for her to wait for her medication, as she no longer has to worry about waiting for long periods in the pharmacy.

What was Salsabila’s initial concern before using the Pony application?

Initially, Salsabila was worried about the long wait time due to the large number of patients at the pharmacy, but her experience turned out to be much quicker thanks to the Pony application.

How does the SiPoni application help the children of patients?

The SiPoni application helps the children of patients by sending notifications about medication availability, reducing the need to wait around the pharmacy, making it more convenient for those who accompany elderly or ill family members.

What role does Colonel Mirani play in the context of the SiPoni application?

Colonel Mirani is the Head of the Pharmacy Installation at RSPAD Gatot Subroto, and he emphasized that the SiPoni innovation aims to enhance patient comfort and streamline the medication collection process.

What is the ultimate goal of continuous improvements at RSPAD Gatot Subroto’s pharmacy installation?

The goal is to improve the quality of pharmaceutical services, enhance patient safety, and provide better comfort for patients while they wait for their medications.