7Cs of an Effective Communication (Oral Communication MELC 1 Day 2)

Summary

In this video, the speaker introduces the concept of effective communication, focusing on its features, importance, and the Seven Cs of Communication. The story of Daphne and Rico illustrates the communication process, followed by a review of communication nature and functions. The Seven Cs—completeness, conciseness, consideration, concreteness, clearness, courtesy, and correctness—are explained in detail, each emphasizing aspects like clarity, respect, and relevance in communication. The lesson ends with a quiz and a creative assignment, encouraging students to apply the principles of effective communication in real-life scenarios.

Takeaways

• 😀 Effective communication involves understanding its different features and appreciating its importance in daily life.
• 😀 The communication process consists of several stages: idea generation, encoding, transmission, interpretation, and feedback.
• 😀 Miscommunication can occur when the message is not clear, as illustrated in the story of Daphne and Rico.
• 😀 The nature of communication is dynamic, meaning it doesn’t have a fixed starting or ending point.
• 😀 Communication occurs between two or more people, and the sender and receiver roles may change based on the situation.
• 😀 Both verbal and non-verbal communication play an important role in effective interaction.
• 😀 Communication serves four primary functions: control, social interaction, motivation, and information dissemination.
• 😀 The 'Seven Cs' of effective communication are Completeness, Conciseness, Consideration, Concreteness, Courtesy, Clearness, and Correctness.
• 😀 Completeness means providing all necessary information to reduce follow-up questions and ensure clarity.
• 😀 Conciseness helps deliver focused, relevant messages, saving time and improving understanding.
• 😀 Correct grammar and syntax increase the credibility and clarity of a message, while errors may negatively affect perception.

Q & A

What are the main objectives of the lesson in the script?

The main objectives are to: 1) Identify the different features of effective communication, 2) Appreciate the importance of effective communication in life, and 3) Create a short skit or dialogue using the seven Cs of effective communication.

How does the story of Daphne and Rico demonstrate the process of communication?

The story illustrates the communication process as follows: 1) Daphne generates the idea that she loves Rico only as a friend, 2) She encodes the idea by telling him, 3) The message is transmitted when Daphne expresses her feelings, 4) Rico receives the message, 5) Rico interprets it, and 6) Rico provides feedback through his silent reaction and frowning eyebrows.

What are the main components of the communication process described in the script?

The components of the communication process are: 1) The speaker generates an idea, 2) The speaker encodes the idea, 3) The speaker transmits the message, 4) The receiver gets the message, 5) The receiver interprets the message, and 6) The receiver sends feedback.

What does it mean when the script states that communication is a process?

The script explains that communication is a process because it does not have a fixed beginning or end, and the elements within the process are constantly interacting and influencing each other.

What are the three main types of communication identified in the script?

The three main types of communication are: 1) Verbal communication (spoken words), 2) Non-verbal communication (gestures, expressions), and 3) Written communication (texts or documents).

What are the seven Cs of effective communication mentioned in the script?

The seven Cs are: 1) Completeness, 2) Conciseness, 3) Consideration, 4) Concreteness, 5) Courtesy, 6) Clearness, and 7) Correctness.

Why is 'completeness' important in communication?

Completeness ensures that the receiver has all the necessary information to process the message and take appropriate action, reducing the need for follow-up questions and promoting smoother communication.

What role does 'conciseness' play in effective communication?

Conciseness helps focus the message on what is important, eliminating unnecessary details or redundant information, which speeds up processing and improves understanding.

How does 'consideration' influence communication?

Consideration involves tailoring the message to the receiver's background, experiences, and viewpoints, ensuring the message is respectful and relevant to the receiver's context, which enhances understanding and acceptance.

What is meant by 'courtesy' in communication, and why is it essential?

Courtesy means respecting the receiver's culture, values, and beliefs. It ensures that messages are polite, unbiased, and considerate, fostering positive relationships and effective communication.

What might happen if a message lacks 'clearness' or contains 'incorrectness'?

If a message lacks clarity or contains errors, it may lead to misunderstandings, confusion, or a negative perception of the sender's credibility. This could hinder effective communication and cause ambiguity.

How does the 'feedback' in communication work according to the script?

Feedback is the receiver's response to the message, which can be verbal, non-verbal, or even silence, as seen in Rico's reaction to Daphne's message. Feedback helps clarify whether the message has been understood as intended.

What is the importance of the 'seven Cs' in effective communication?

The seven Cs provide a framework to ensure that communication is clear, complete, concise, considerate, concrete, courteous, and correct, which ultimately leads to more effective and impactful interactions.