HOUSEKEEPING - MENDESKRIPSIKAN PUBLIC AREA SECTION

Summary

This video provides a detailed overview of the public area section within the housekeeping department at a hotel, focusing on its structure, key roles, and responsibilities. Viewers learn about the importance of maintaining cleanliness, coordination with other hotel departments, and the specific tasks of public area attendants, including cleaning, coordinating repairs, and ensuring a pleasant experience for guests. The video highlights the essential skills required for success, such as politeness, responsibility, and motivation, while offering insights into the scope of work and daily routines involved in maintaining hotel public areas.

Takeaways

• 😀 The public area section in a hotel is vital as it includes spaces like the lobby, corridors, toilets, and restaurants where guests frequently interact.
• 😀 The housekeeping department oversees the public area section, ensuring cleanliness and organization in these high-traffic spaces.
• 😀 Key roles within the public area section include inn officers, gardeners, and sport/recreation officers.
• 😀 Public area attendants must maintain a clean and neat appearance, and be polite, friendly, and responsive to guest needs.
• 😀 Attendants should have a deep understanding of the hotel's work environment and be able to work quickly and responsibly.
• 😀 Motivation and creativity are important qualities for public area staff, as they contribute to a positive working atmosphere.
• 😀 The public area section works closely with other departments like engineering, security, and the EPI department for maintenance and safety.
• 😀 Public area attendants typically work in two shifts: morning and afternoon, each with its specific duties and responsibilities.
• 😀 The morning shift focuses on preparing for the day, including checking cleaning schedules and prioritizing tasks.
• 😀 The afternoon shift ensures that all remaining tasks are completed and coordinates with the morning shift for any unfinished work.
• 😀 Collaboration with security and other departments ensures the safety and cleanliness of the hotel for both staff and guests.

Q & A

What is the main focus of the video?

The video focuses on explaining the roles and responsibilities within the public area section of the housekeeping department in a hotel.

Who oversees the public area section in the housekeeping department?

The public area section is overseen by the executive housekeeper and the executive assistant, with supervision from the public area supervisor.

What are the subsections of duties within the public area section?

The subsections of duties in the public area section include houseman, garden, and sports recreation.

What are the main tasks of the inn officer in the public area?

The inn officer works in the lobby, corridor, and office areas, handling duties related to guest interaction and facility upkeep.

What is the role of the gardener in the public area?

The gardener is responsible for maintaining the plantation facilities and ensuring the beauty of the hotel grounds.

What does the sports recreation officer do in the public area?

The sports recreation officer records the use of recreational facilities, such as the fitness center and kids club, ensuring proper management of these areas.

What are some key requirements for working in the public area section?

Key requirements include cleanliness and tidiness, being polite and friendly, understanding the work environment, responsiveness, and having high motivation and creative ideas.

How are the shifts structured for public area attendants?

Public area attendants work in two shifts: the morning shift and the afternoon shift, with specific tasks assigned to each shift.

What are the main tasks of the morning shift in the public area?

The morning shift includes briefing, checking cleaning schedules, cleaning public areas such as restaurants and corridors, and prioritizing certain cleaning tasks.

How does the public area section collaborate with other departments in the hotel?

The public area section collaborates with various departments, including the engineering department for repairs, the security department for safety concerns, the F&B department for restaurant cleaning, and the office area for cleanliness maintenance.