Komunikasi Verbal dan Non Verbal dalam Keperawatan

Summary

The transcript depicts a hospital interaction between a patient, Aviliani Permatasari, and the medical staff. Aviliani, suffering from diarrhea, and her mother encounter a series of communication issues with the attending doctor and nurse. Despite formal and polite exchanges, the healthcare providers fail to offer clear explanations or show empathy, leading to frustration from the patient and her family. A nurse later apologizes for the subpar service, signaling accountability. The transcript highlights the importance of clear, empathetic communication in healthcare settings to enhance patient experience and trust.

Takeaways

• 😀 A group of people from Lombok 4 is presenting a collaborative work on verbal and non-verbal communication.
• 😀 The group consists of a patient (Permatasari), a doctor, nurses, and staff members at Royal Progress Hospital.
• 😀 The patient, Aviliani Permatasari, is 18 years old and suffers from diarrhea, accompanied by her mother, Luki Ayunda Hapsari.
• 😀 Upon arrival, the patient and her mother face unsatisfactory treatment from the doctor and nurse on duty.
• 😀 The registration process at the hospital was straightforward, with assistance offered by the staff at the registration desk.
• 😀 After registration, the patient is directed to a hospital room (Melati room) by nurse Elsa.
• 😀 The doctor and nurse visit the patient’s room for further medical action but fail to provide clear explanations or proper communication.
• 😀 The doctor does not explain the situation to the patient or her mother, leading to frustration from both.
• 😀 The mother expresses dissatisfaction with the lack of care and communication from the healthcare professionals.
• 😀 The nurse apologizes for the inadequate service, assuring that improvements will be made, and invites further questions from the family.

Q & A

What is the main theme of the group project discussed in the transcript?

The main theme of the group project is 'Verbal and Non-verbal Communication' in a hospital setting, highlighting the interaction between patients, their families, and medical staff.

What is the patient's condition in the scenario?

The patient, Aviliani Permatasari, is suffering from diarrhea.

How does the patient feel about the treatment she is receiving?

The patient feels that the treatment is unsatisfactory, as she and her mother both express dissatisfaction with the lack of explanation and impolite behavior from the medical staff.

What was the initial interaction between the receptionist and the patient's family like?

The initial interaction was polite, with the receptionist greeting them and explaining the process, guiding them to wait for a nurse to take them to the inpatient room.

What issue does the patient express regarding the doctor and nurse's behavior?

The patient expresses dissatisfaction with both the doctor and nurse's behavior, stating that the doctor did not conduct a proper examination, provided no explanation, and left abruptly. Similarly, the nurse did not offer any clear communication.

How does the nurse respond to the patient's complaint?

The nurse, Elsa, acknowledges the complaint and apologizes on behalf of the medical staff, promising that it will be used as feedback to improve hospital services.

What happens after the doctor and nurse visit the patient in the inpatient room?

After the doctor and nurse visit the patient, they briefly check on her condition and leave the responsibility to the nurse, with no further explanation or follow-up provided to the patient.

How does the family feel about the overall treatment at the hospital?

The family, particularly the patient's mother, is upset by the lack of proper care and communication, expressing frustration with both the doctor and nurse’s attitudes.

What does the nurse do after the patient’s complaint?

After the complaint, the nurse takes action by offering an apology and ensures that the patient and family will have the opportunity to ask questions if needed. She also ensures that the family receives the prescribed medications.

What happens during the prescription process for the patient’s medication?

The doctor provides a prescription for the patient's medication, which is then handed over to the family at the pharmacy. The pharmacist explains how to take the medication, and the family is informed of the procedure.