Roleplay Customer Service: Pembukaan Rekening dan Penutupan Rekening //Bank Katah Artho Syariah

Summary

The transcript features a dialogue between a customer and bank representatives regarding the opening and closing of a bank account. The first part involves a customer named Ibu Rossa opening a savings account, where the bank explains the terms of different account types, including the Mudhorobah and Padi Akad. The second part deals with a customer requesting to close an account, and the bank representative processes the request, informing the customer of the charges involved. The interaction showcases clear communication and attention to customer needs in banking services.

Takeaways

• 😀 A customer, Ibu Rossa, visits the bank to open a savings account.
• 😀 The bank officer offers to explain the bank's savings products, including 'Smart Tabungan'.
• 😀 The 'Smart Tabungan' account offers two types of agreements: Mudhorobah and Mudhorobah Akhlak.
• 😀 The minimum deposit required for the Smart Tabungan account is Rp 50,000, with a minimum balance of Rp 100,000.
• 😀 The officer ensures Ibu Rossa understands the details of the savings product before proceeding.
• 😀 Ibu Rossa decides to open the account using the Mudhorobah agreement.
• 😀 The bank officer asks Ibu Rossa to fill out a form and provide her identification (KTP).
• 😀 After processing, the bank officer provides the completed account book and ID, asking for an initial deposit.
• 😀 A second customer, Mas, contacts the bank to close his account and transfer funds to another country.
• 😀 The officer informs Mas about the account closure fee of Rp 5,000, which will leave a balance of Rp 500,000 in his account.
• 😀 After checking the balance, the officer confirms the closure and returns Mas' account book, offering further assistance.

Q & A

What is the purpose of the script?

The script is a conversation between a customer and a bank employee regarding the process of opening and closing a bank account.

What are the two types of contracts (akad) mentioned in the script?

The two types of contracts mentioned are Mudhorobah Akhlak and Mudhorobah Akhlak Saja.

What is the initial deposit required to open an account with Mudhorobah Akhlak?

The initial deposit required for Mudhorobah Akhlak is IDR 50,000.

How much is the initial deposit for Mudhorobah Akhlak Saja?

The initial deposit for Mudhorobah Akhlak Saja is IDR 100,000.

What documents are needed for opening a bank account?

A customer needs to provide a copy of their KTP (identity card) as part of the account opening process.

What happens after the customer signs the documents for the account opening?

After the customer signs the documents, the bank employee hands over the bank book and identity card, and the customer is asked to make the initial deposit.

What is the purpose of the closing account request in the script?

The purpose of the closing account request is for the customer to close their account due to moving to another country.

What is the fee for closing the account mentioned in the script?

There is a fee of IDR 5,000 for closing the bank account.

How much is the balance left after the account closing fee is deducted?

After the IDR 5,000 fee is deducted, the balance left is IDR 500,000.

How does the customer verify the account closure process?

The customer checks the remaining balance and the account book is returned to them after the closure process is completed.