Blok B.5 Practical Session Hospital Visit

Summary

Rumah Sakit Happy Land in Yogyakarta has been adapting to the challenges of the COVID-19 pandemic by expanding services like telemedicine, homecare, and doctor-on-call. The hospital offers a wide range of medical services, from emergency care to specialized treatments, and has implemented strict health protocols to ensure patient safety. With a focus on community outreach, it supports vaccination programs and health screenings. Despite financial challenges due to increased operational costs, the hospital continues to provide affordable care through partnerships with insurance providers like BPJS and local government programs.

Takeaways

• 😀 The director of Rumah Sakit Happy Land, Iznuning Wahida, introduced the hospital and its history, highlighting that it has been operating since January 29, 2017, as a type D general hospital with basic accreditation.
• 😀 The hospital made significant adjustments during the COVID-19 pandemic, including the implementation of strict health protocols, temperature screening, and physical distancing measures.
• 😀 Efforts to expand hospital capacity during the pandemic included the addition of more seating and the expansion of outpatient services to new buildings to reduce overcrowding.
• 😀 Rumah Sakit Happy Land introduced telemedicine services called 'Dokol' to ensure continued healthcare access during the pandemic, especially for patients hesitant to visit in person.
• 😀 The hospital also implemented homecare and on-call doctor services for patients who were unable to visit the hospital due to pandemic-related concerns or other reasons.
• 😀 The hospital provides a wide range of services, including 16 different outpatient clinics, emergency services, and inpatient care with a total of 50 rooms across various classes.
• 😀 Facilities at the hospital include two operating rooms, a delivery room with a water birth option, physiotherapy, laboratory services, blood bank, radiology, and medical record services.
• 😀 Key programs at Rumah Sakit Happy Land include homecare, on-call doctor services, telemedicine, vaccination programs, and COVID-19 testing (antigen, antibody, and PCR).
• 😀 The hospital reports various health data to local health authorities, including maternal and child health, infectious diseases, and patient satisfaction surveys, to maintain standards and for accreditation purposes.
• 😀 Rumah Sakit Happy Land collaborates with multiple insurance providers, including BPJS Ketenagakerjaan, BPJS Kesehatan, and private insurers, to cover a broad range of patients, including those with low income or insurance coverage.

Q & A

What is the name of the hospital discussed in the transcript?

The hospital is called Rumah Sakit Happy Land, located in Yogyakarta, Indonesia.

When was Rumah Sakit Happy Land established?

The hospital was established on January 29, 2017.

What type of hospital is Rumah Sakit Happy Land?

It is a Type D hospital, providing general hospital services with accreditation.

What protocols did the hospital implement during the COVID-19 pandemic?

The hospital implemented various health protocols, including screening patients' temperatures, maintaining physical distancing, expanding clinics to different buildings, and using personal protective equipment (PPE).

What telemedicine services are offered by Rumah Sakit Happy Land?

The hospital offers telemedicine services through a program called 'DOKOL,' which allows remote consultations with doctors.

How does Rumah Sakit Happy Land handle emergency services?

The hospital provides 24-hour emergency services, handling both emergency and non-emergency cases. Non-emergency cases are directed to the appropriate clinics during non-operating hours.

What are the available inpatient room classes at Rumah Sakit Happy Land?

The hospital offers several inpatient room classes: Class 3, Class 2, Class 1, VIP, PPIP, and Suite rooms.

What are some of the additional services offered by Rumah Sakit Happy Land?

Additional services include doctor-on-call, homecare services, telemedicine, labor and delivery rooms, radiology, physiotherapy, laboratory services, and blood bank services.

What challenges did Rumah Sakit Happy Land face during the pandemic?

The hospital faced challenges such as limited isolation room capacity for infectious cases, difficulties in referring patients to other hospitals, and increased costs for protective equipment and medical supplies.

How does Rumah Sakit Happy Land collaborate with government programs?

The hospital supports various government health programs, including vaccination campaigns for COVID-19, maternal and child health, and provides vaccination services for children. It also collaborates with the BKKBN for family planning programs.

What system does Rumah Sakit Happy Land use for patient referrals?

The hospital uses the BPJS referral system for outpatient, inpatient, and emergency cases. The system ensures that referrals are processed in a hierarchical and integrated manner.

How does Rumah Sakit Happy Land handle patient data and medical records?

The hospital is transitioning from paper-based medical records to an electronic system to improve efficiency and accuracy in managing patient data.

What financial challenges did Rumah Sakit Happy Land face during the pandemic?

The hospital experienced a decrease in patient visits by up to 50%, while operational costs increased due to additional expenses for PPE, facility renovations, and safety measures like HEPA filters.