ServiceM8 Phone — Overview

Summary

The Service Mate Phone app revolutionizes communication for trades and service businesses by enabling users to manage calls seamlessly from any device, including smartphones and computers. It integrates directly with Service Mate, allowing staff to access customer job history in real time, create new jobs, and record calls with transcriptions. The app enhances customer service by enabling personalized interactions and providing insights into call volumes and missed opportunities. With flexible pricing plans, it aims to support small businesses in improving operational efficiency and customer satisfaction.

Takeaways

• 📱 Service Mate Phone is a cloud-based phone solution designed for trades and service businesses, allowing calls from anywhere.
• 🌍 Incoming and outgoing calls can be managed in real-time, regardless of the staff's location.
• 📞 Calls can ring multiple staff members simultaneously, ensuring no important calls are missed.
• 👤 The system integrates with Service Mate, providing instant access to customer data and job history during calls.
• 📝 Call summaries can be quickly entered, enhancing documentation and follow-up efficiency.
• 🔗 Staff can send booking texts or create new jobs directly from the call interface.
• 🔊 Call recording and transcription features help maintain a complete communication record.
• ⏱ The system provides after-hours call management, ensuring customers can leave voicemails and receive callbacks.
• 📊 Detailed call reports and dashboards give insights into call volume and missed opportunities.
• 💵 The pricing model is affordable, with a pay-as-you-go plan and an unlimited call plan, both with introductory pricing.

Q & A

What is Service Mate Phone?

Service Mate Phone is a cloud-based phone system designed for trades and service businesses, allowing staff to answer calls from anywhere using their business number.

How does the Service Mate Phone improve call handling for businesses?

It allows real-time visibility of calls, enables multiple staff to receive calls simultaneously, and integrates with Service Mate data for personalized customer interactions.

Can field staff be interrupted by phone calls?

No, only selected staff can receive calls, ensuring that field staff are not disturbed during their work.

What features are available during a call?

During a call, users can access the caller's job history, enter call summaries, send booking texts, and create new jobs directly from the call interface.

How does call recording and transcription work?

Calls can be automatically recorded and transcribed, providing a detailed account of the conversation, which can be accessed later for reference.

What happens to calls after business hours?

Calls are diverted to the designated on-call staff member, and voicemails can be left for after-hours inquiries.

What kind of insights can businesses gain from the Service Mate Phone?

Businesses can access reports on call volume, missed opportunities, and staff performance, helping to track incoming work and customer interactions.

What are the pricing plans for Service Mate Phone?

There are two plans: a pay-as-you-go plan for $9/month plus 8 cents per minute, and an unlimited plan for $49/month, both with introductory pricing until January 1, 2021.

Which regions does Service Mate Phone support?

Service Mate Phone is launching support for Australia, the United Kingdom, the United States, and Canada.

How can businesses get started with Service Mate Phone?

Businesses can join the waitlist through the add-on store on the Service Mate website to get started with the phone system.