What's it like to OWN a CHICK-FIL-A?!

Summary

In this insightful video, Chick-fil-A franchise owners John and Michelle Rhoden share their journey to operating a successful restaurant in Bossier City, Louisiana. They discuss the rigorous selection process for franchisees, the unique business model that involves a $10,000 investment, and the importance of building a positive workplace culture. The couple emphasizes the impact of being closed on Sundays, which helps retain employees and enhance customer service. They also highlight their community involvement and support for local causes. Overall, the video offers a rare glimpse into the challenges and rewards of running a Chick-fil-A franchise.

Takeaways

• 😀 Starting a Chick-fil-A franchise is highly competitive, with over 80,000 applicants and fewer than 100 accepted each year.
• 😀 Franchise owners John and Michelle Rhoden's journey began in 1988 when John started working with Chick-fil-A's corporate team.
• 😀 The initial investment for a Chick-fil-A franchise is around $10,000, with profits split 50/50 between the operator and Chick-fil-A.
• 😀 Franchise operators are expected to be highly involved in their restaurants, often taking on multiple roles to ensure success.
• 😀 Hiring amazing team members is crucial, with a focus on individuals who embody the company's values and provide excellent customer service.
• 😀 Chick-fil-A offers scholarships and tuition reimbursement to support employees pursuing their education.
• 😀 The decision to remain closed on Sundays allows employees time for family and personal commitments, contributing to a positive work environment.
• 😀 The Rhodens actively engage in community initiatives, supporting local charities and educational programs.
• 😀 Their drive-through system is considered a benchmark in the industry, attracting interest from other restaurants looking to replicate their success.
• 😀 The Chick-fil-A leadership development program helps potential franchisees gain experience and skills needed to run a successful restaurant.

Q & A

What makes getting a Chick-fil-A franchise more difficult than getting into Harvard?

Over 80,000 people apply to become a Chick-fil-A franchisee each year, but fewer than 100 are accepted, making it statistically harder to get a franchise than to be accepted into Harvard.

How did John and Michelle Rhoden begin their journey with Chick-fil-A?

John started with Chick-fil-A in 1988, working in various roles and locations, and became a troubleshooter traveling across the country to help restaurants improve before settling into ownership.

What is the initial investment required to start a Chick-fil-A franchise?

The initial investment to open a Chick-fil-A franchise is $5,000, which has increased to $10,000 today.

How is profit sharing structured for Chick-fil-A operators?

Chick-fil-A operators split profits with the company 50-50 after covering expenses, which means if profits are low, the operator may receive little to no income.

What strategies do John and Michelle use to hire and retain quality employees?

They focus on creating a positive work culture, providing benefits and career opportunities, and being selective during the hiring process to find individuals who align with their service values.

How does Chick-fil-A's policy of being closed on Sundays impact their business?

Being closed on Sundays allows employees a day of rest and contributes to employee satisfaction, while also generating increased business on Mondays as customers return after the closure.

What is the Leadership Development Program (LDP) at Chick-fil-A?

The Leadership Development Program is a training initiative that helps individuals gain the necessary skills and experience to run a Chick-fil-A franchise, often leading to successful franchise applications.

How does Chick-fil-A give back to the community?

Chick-fil-A, particularly the Rhodens, are involved in various community initiatives, including supporting local events, education, and charitable foundations such as the Tim Tebow Foundation.

What are some benefits offered to Chick-fil-A employees?

Chick-fil-A offers benefits such as a scholarship program for team members, tuition reimbursement, and opportunities for career advancement, which help retain employees.

What advice did John and Michelle have for those interested in owning a Chick-fil-A franchise?

They recommend being patient with the application process, as it can take 18 to 24 months, and ensure that candidates are prepared for the level of commitment and hard work required to succeed.