September 29, 2024
Summary
TLDRThis class explores the fundamental aspects of communication, emphasizing its importance in human life. It covers different types of communication: oral, written, nonverbal, and digital. The lecture highlights the concept of a communication gap and its causes, using examples to illustrate ambiguity. The instructor also discusses the '7 C's' of effective communication: clear, concise, concrete, correct, coherent, complete, and courteous. The session concludes with a call to action for students to apply these concepts in daily life and observe communication in various contexts.
Takeaways
- 😀 Communication is essential to human life and can be expressed through various means, including verbal and nonverbal cues.
- 🗣️ Oral communication involves spoken words and is exemplified by teaching, lectures, and public speaking.
- ✍️ Written communication is conveyed through written words, such as letters, notes, or even writing on a blackboard.
- 🤔 Nonverbal communication occurs through actions and gestures, like waving goodbye or shaking hands, which can be more expressive than words.
- 💻 Digital communication encompasses all forms of online interaction, including emails, social media, and instant messaging.
- 🔄 Communication is a two-way process requiring a sender, a receiver, a message, and feedback to be complete.
- 🚫 Communication gap arises when the message sent is not understood as intended by the receiver, often due to ambiguity or misinterpretation.
- 🔍 The 'wh' questions (what, where, when, who, why, how) are crucial for effective communication to ensure clarity and relevance.
- 👀 According to the Albert Mehrabian model, people remember 10% of what they hear, 20% of what they read, and 80% of what they see and do, emphasizing the importance of nonverbal cues.
- 😃 Emojis and emoticons are widely used in digital communication to convey emotions and feelings, enhancing the expressiveness of text-based messages.
- 📋 The seven C's of effective communication are Clear, Concise, Concrete, Correct, Coherent, Complete, and Courteous, aiming to minimize communication gaps and misunderstandings.
Q & A
What is the definition of communication as given by John Ace?
-Communication is defined by John Ace as not only the essence of being human but also a vital property of life, implying that it is fundamental to living as we cannot live without communicating with others.
Why is communication considered essential for living?
-Communication is essential for living because it enables us to interact with others for various purposes such as business, showing emotions, sharing information, giving views, asking for things, lending, borrowing, or giving.
What are the four types of communication mentioned in the script?
-The four types of communication mentioned are oral communication, written communication, nonverbal communication, and digital communication.
Can you provide an example of oral communication?
-An example of oral communication is when a teacher is teaching in a class or giving a lecture, or when a student is giving an extempore speech or participating in public speaking.
What is written communication and give an example?
-Written communication is the expression of feelings, ideas, emotions, views, opinions, etc., in written form, such as letters or notes. An example is when a teacher writes on the blackboard in a classroom.
How is nonverbal communication different from verbal communication?
-Nonverbal communication occurs when actions, rather than words, are used to convey messages. Examples include waving goodbye, raising hands to say hello, or shaking hands to establish a relationship.
What is digital communication and provide some examples?
-Digital communication is the kind of communication that takes place with the help of digital platforms and technology, such as emails, Facebook, WhatsApp, and Twitter.
What is a communication gap and how does it occur?
-A communication gap occurs when the message sent by the sender is not received or comprehended in the same way by the receiver, leading to different interpretations.
What are the five W questions that should be considered while communicating?
-The five W questions are: What (the message), Where (the setting), When (the timing), Who (the receiver), and Why (the purpose).
How can the seven C's of communication help make our communication more effective?
-The seven C's of communication are Clear, Concise, Concrete, Correct, Coherent, Complete, and Courteous. They help ensure that communication is free of ambiguity, coherent, and respectful.
What does the script suggest about the importance of nonverbal communication?
-The script suggests that nonverbal communication is very important because according to the Albert Mehrabian model, we remember more of what we see and do (80%) than what we hear or read.
Outlines
🗣️ Introduction to Communication
The instructor begins by asking the class to contemplate the nature of communication. They define communication as essential to being human and vital to life, involving both verbal and nonverbal aspects. Communication is a two-way process involving a sender and a receiver, with feedback being crucial for completion. The instructor introduces the concept of different types of communication, including oral, written, nonverbal, and digital, and emphasizes the importance of understanding these types to avoid miscommunication.
🔗 Nonverbal and Digital Communication
The lecture continues with a focus on nonverbal communication, such as gestures and body language, and digital communication, which includes social media and email. The instructor discusses how digital communication has become a significant part of modern life and how it differs from face-to-face interactions. The concept of a 'communication gap' is introduced, where the message sent is not the same as the message received, often due to ambiguity or misinterpretation.
🚧 Understanding Communication Gap
This section delves deeper into the communication gap, using examples to illustrate how a message can be misunderstood. The instructor emphasizes the importance of clarity and context in communication to avoid such gaps. They also discuss the significance of the 'wh' questions (what, where, when, who, why, and how) in ensuring effective communication and highlight the role of nonverbal cues in conveying messages.
📈 The Power of Visual Communication
The instructor discusses a study by Albert Mehrabian, which suggests that people remember more of what they see and do than what they hear or read. This leads to the importance of visual elements in digital communication, such as emojis and emoticons, which help convey emotions and feelings more effectively. The lecture also touches on how digital communication has evolved and its impact on memory and understanding.
📋 The Seven C's of Effective Communication
The lecture introduces the 'seven C's of communication': clear, concise, concrete, correct, coherent, complete, and courteous. Each 'C' is explained with emphasis on how they contribute to effective communication. The instructor stresses the need for communicators to be mindful of these principles to ensure their message is well-received and understood.
🌟 Recap and Fun-time Activity
The instructor concludes the session with a recap of the key points discussed, including the two-way nature of communication, the four types of communication, and the importance of avoiding communication gaps. They also introduce a fun-time activity that encourages students to observe and analyze different modes of communication in their daily lives, such as nonverbal cues, digital platforms, and ambiguous phrases. The session ends with contact information provided for further queries.
Mindmap
Keywords
💡Communication
💡Sender
💡Receiver
💡Oral Communication
💡Written Communication
💡Nonverbal Communication
💡Digital Communication
💡Communication Gap
💡Emoticons/Emojis
💡Seven C's of Communication
💡Ambiguity
Highlights
Communication is the essence of being human and vital to life.
Communication occurs even when we think we are not communicating.
Nonverbal communication is a significant form of expression.
Communication is a two-way process involving a sender and a receiver.
Oral communication includes all verbal speech sounds used in conversation.
Written communication is expressed through letters and written words.
Nonverbal communication involves actions rather than words.
Digital communication occurs through digital platforms and technology.
Communication gap arises when the message is not understood as intended.
Ambiguity in language can lead to communication gaps.
The 'W' questions (What, Where, When, Who, Why, How) are crucial for effective communication.
Nonverbal communication is more memorable than hearing or reading.
Emoticons and emojis are used to express feelings in digital communication.
The seven C's of communication are Clear, Concise, Concrete, Correct, Coherent, Complete, and Courteous.
Communication is a two-way process where feedback is as important as the message.
Understanding different types of communication is crucial in various contexts.
Communication gap can be minimized by avoiding ambiguity and being clear.
The importance of context and timing in communication.
Behavioral skills are essential for effective communication.
Transcripts
hello everyone I hope all of you are
safe at
home well uh in today's class we're
going to learn about what is
communication what is the meaning of
communication why is communication
important and what are the different
types of
communication we would like to start
today's session by the very first
question that what is
communication now what do you feel about
what is communication
communication can be of different
types the best way to Define
communication is by the definition given
by John Ace who says that communication
is not only the essence of Being Human
but also a vital property of Life by
that what it means is that communication
is the very essence of
living because we cannot live without
communic ating with people be it for a
business perspective or to show emotions
be it to share information or to give
our views be it for asking something or
lending borrowing or giving something in
all cases we are actually
communicating even when we feel that we
are not communicating we are withholding
the communication the nonverbal modes
express our communication which is also
a different kind of a communication that
we are going to learn in the different
parts of this
class so to say a not shell
communication can be said to be a
communication a process of communicating
between two people where we have one
person who sends the message the other
person who receives it understands it
comprehends it and gives a feedback on
the basis of the message sent by the
sender so in case of communication we
have to understand that for a
communication to be complete we need to
have a sender who is willing to send a
message a receiver who is willing to
receive the
message understand the message
comprehend it and give a feedback to the
sender who had originally sent the
message so in this case we find out the
communication is a two-way process which
in involves the role of a sender as well
as a
receiver a communication cannot be
complete without the presence of a
sender and
receiver but whenever we see
communication it is not necessary that
communication will always be in a oral
mode of
communication there are four different
types of communication which you are
going to
study and it starts with oral
communication a by oral communication we
mean all kinds of communication that
takes place with the help of the verbal
speech sounds that we use while we
talk examples of oral communication say
for example when a teacher is teaching
in the class or giving a lecture or when
a student is giving an extemp for any
kind of public speaking skills in that
sense is an example of oral
communication after oral communication
we have written
communication the best example of
written communication is
letters when you express our Feelings by
writing down those feelings ideas
emotions views opinions or whatever it
be in pen and paper it comes to be known
as written
communication however the teacher writes
in the class on the green board that is
also an example of written
communication other than oral and
written we have nonverbal mode of
communication by nonverbal mode of
communication what we mean is the kind
of communication that takes place when
we rarely use words to
express say for example when we say
goodbye to a person or when we raise our
hands to say hello to a person instead
of using the words the gesture itself of
waving the hand is more than sufficient
for the person to understand that I am
seeing a goodbye or a hello to the
person so all the kinds of communication
that happens with the help of actions
rather than words is known as non-verbal
Communication in that sense handshake is
one of the
very very common forms of non-verbal
communication that establishes a rle
between the sender and the
receiver nonverbal communication has
different parts to it which we not going
to discuss in detail in this class
however in the coming classes we'll be
having a dedicated chapter on nonverbal
communication with the passage of time
and with the ultra Revolution that has
taken place in the digital
platforms digital communication or
technical communication has taken a
different chapter all together in our
Studies by digital communication we mean
the kind of communication that takes
place with the help of the digital
platform and with the help of the
technology Communications starting from
Facts email down to the kinds of
communication that takes place via
Facebook WhatsApp and Twitter are all
examples of digital
communication digital communication can
again be subdivided into separate parts
like face Toff face digital
communication and non-face to-face
digital communication again we'll be
learning all these details in a class
that is separately designed for digital
communication for the time being what we
can understand as a summarized form of
digital commun communication is all
kinds of communication that takes place
with the help of a technology or a
digital platform is known as digital
communication however whenever we speak
of communication we definitely need to
speak of something which is known as
communication gap as I had discussed
with you people that communication
explits between a sender and the
receiver it often happens that when the
sender is trying to send a message the
receiver does not receive the same
message and comprehends the message in a
different
way when this happens we call it to be a
communication gap I'll be sharing one
example of communication gap with you
people so that you can understand what
do I mean by communication gap say for
example the word six that's on nine can
be interpreted in different ways with a
person from where he is looking at it in
this picture if you look at it carefully
you'll find that both the people looking
at the digit 6 or n is right from their
own perspective although it is very very
true that both are not on the same plane
of
understanding this means that whenever
there is something which is ambiguous
that tends to a communication gap it can
be generated from the side of the sender
or from the side of the receiver but in
our case we have to understand that
wherever it be either it generates from
the side of the sender or from the side
of the receiver what happens is for any
kind of communication gap the
communication process does not remain
complete I'll give you an example for
you people to understand communication
gap in a better
see for example the sentence that I'm
using here is Jack through the hammer
and saw through the window now what do
we mean by Jack through the hammer and
saw through the window the Apparently
simple looking sentence might have two
different
meanings well I would rather like to
give you a minute's time to think on it
I hope you have got the
answer well let me move up if you did
not the sentence might mean that Jack
threw the hammer and looked out of the
window so the word initially used as saw
can be interchanged with the word looked
in this case the word saw had been used
as a verb for
seeing on the other case the word saw
can be used as the word noun a tool of
carpent that which along with hammer can
be thrown out of the window so in the
second case we can say the chck through
the saw and the hammer through the
window now in both the cases when we
take the first example it might be that
there might be a confusion between the
sender and receiver
in understanding and giving a feedback
to the message all these kinds of
problems that happen because of the
ambiguity in the words or in the
sentences is known as a communication
gap in this sentence the ambiguity lies
in the words saw which can be used in
two different
ways for all those who need a vernacular
example for this ambiguity and for
communication Gap I'll be
sharing two sentences one in Bengali and
the other in Hindi the first sentence in
Bali
says now the same sentence can be read
in a different way by
saying since there is no punctuation
mark in the sentence and the sentence
can be read in two different ways it is
very very difficult just just by reading
at the sentence to comprehend what is
the exact meaning by which the sender
had been writing the
message it might be that the sender was
wanting to write something and we
comprehend something is completely
different to
it the same thing happens for the second
sentence Maru Cho the sentence can be
read as Maro Mato or in a completely
anth iCal meaning it can even be read as
Marat Cho so the very same sentence with
the very same words without a
punctuation mark can be read in two
different ways leading to two completely
different
meanings what I'm trying to point out to
you people is that ambiguity and
communication gap is a very very serious
problem in communication and as a sender
or as a receiver we we should be very
very cautious while communicating with
people so as to find that we are not
creating communication gap unwillingly
or willingly in the process of
communication there is another very
important thing that we need to keep in
mind while
communicating and that is the wh
questions how many of you remember the
wh questions that you have studied in
your plus two level
well the questions were what where when
who why and
how when we communicate with a person we
need to understand these five questions
in a different perspective the first
thing that we need to understand is what
are we trying to
communicate and where should we be
communicating the issue say for example
we are trying to communicate about
something we need to understand the
context or this physical state or the
setting in which the communication can
take
place next we need to understand what is
the right time or when is the right time
to communicate and who is the right
person to whom it should be
communicating it is also important for
us to realize the objective behind the
communication so that is the why why why
am I trying to communicate this
particular topic with this particular
person and when we have understood what
to communicate where to communicate when
to communicate whom to communicate and
why to communicate we need to understand
how in which way and how to phrase the
sentence or which medium to use in order
to communicate the manner of
communication is decided by how to
communicate
once we have understood all these
different W questions our communication
becomes a little more
conrete I hope you have understood this
point I'm giving you a minute's time to
contemplate on the idea and if there are
any questions you can definitely write
me or call me or message me my address
and my email ID is shared in the last
slide
now it is very interesting for us to
realize that I had been discussing about
digital communication and nowadays a
huge amount of communication is taking
place over the digital platform it is
said that we people are now no more
known as Homo sapiens rather we are
being called as technos sapiens and this
Modern Age is being called a digital age
and it is found that 98% of us are using
internet for
communicating and 94% of us use internet
almost every day and an average person
spends less than 4 hours a day without a
mobile
phone it is said that 71% of
our most common device is a
smartphone and it is said that 75 4% of
us access
Internet so we need to understand that
digital communication has become a very
very important and Powerful mode of
communication in today's
world and when we speak of digital
communication we need to realize that in
digital communication it's very very
important for us to realize is that it's
only 10% of what we hear and 20% of what
we read and 80% of what we see and do is
actually what we
remember I repeat once again we only
remember 10% of what we hear 20% of what
we read and 80% of what we see and
do this is W study by Albert marhaban
and the name of that model is called the
babian model which we'll be discussing
later in some other classes but for the
time being I can share with you people
the idea which has led to the
development of one
specific uh one specific uh device or
one specific uh expression in the
digital
world since hearing is not the most
important form of understanding or
remembering or comprehending something
and even reading is not always the most
important form we need to understand by
looking at people and by understanding
by doing now when I say doing it's a
Verve and actions take a very very
important role so what we are doing
nowadays is while we are chatting with
people and talking with people people
only by sending messages that is written
documents of
words hello how are you is not
enough we express a human touch to it we
ex we want to express a kind of a
feeling we want to express something
where they can see the kind of feeling
that I am Express I am experiencing and
that is why there has been an emergence
of the various kinds of emoticons or
emojis as we call them
locally for
communicating these emojis or emoticons
have emerged because we people need to
have a look into the different kinds of
Expressions that we have and I believe
you people the younger generation
rampantly use this emoticons while
communicating over WhatsApp or Facebook
Messengers
so till now we have learned about the
different modes of communication that
takes place and now we'll be moving down
to the next slide where we are going to
try and find out how can we make our
communication effective for that we need
to remember the seven C's of
communication by these seven C's what we
trying to do is we are trying to realize
how our communication can be free of
communication gap can be more effective
and can be more understandable to the
receiver the first and the most
important C is that of being clear
whenever we communicate our
communication must be extremely clear
and extremely concise which brings us to
the point number two uselessly beating
around the bush and using a lot of words
to explain what you want to is not the
call of the
day what we need on the other hand is a
kind of communication that is extremely
concise but definitely very
concrete which brings us to the third
Point by concrete what we mean is again
when we communicate we need to be very
very specific on the exact point of
communication instead of adding a lot of
fattic communication unication to
it and definitely it has to be correct
incorrect communication often leads to
communication gap and which makes the
communication very very
incoherent so the fifth most important
thing among the seven seeds of
communication is the
coherence the communication should be
coherent so the receiver and the speaker
are on the same plane of communication
and definitely it has to be very very
complete so that our communication does
not have an incomplete sense where the
communication leads to different kinds
of unanswered questions either in the
mind of the cender or in the mind of the
receiver and finally the seventh point
is being very courteous that is we need
to maintain the decorum of communication
always every every communication is
actually an interaction between two or
more people and whenever it is an
interaction there is a lot of Behavioral
skills which is involved and the first
and the most important behavioral skill
for a good communicator is being
courteous polite and
sober so these seven seeds of
communication are clear concise concrete
correct coherent complete and
courteous now since we have gone through
a basic understanding of what is
communication we'll be moving down to
each and every part of communication in
our forthcoming classes for the time
being as an introductory class we had a
basic understanding of the very very the
ground level fundamentals of
communication let's have a recollection
of what we have learned about
communication to sum up the first thing
that we learned is that communication is
a two-way process there is a sender and
a receiver between whom the
communication takes place and this
message and the feedback are equally
important for the communication to be
complete after that we had learned
about sorry after that we had learned
about that communication can be of four
different types and the four basic types
of communication that we had learned
about are the oral mode of
communication the written mode of
communication the nonverbal or gestural
mode of communication and Fin finally
the digital or technical form of
communication we had learned about the
different modes of communication and
then we had moved down to the
realization of the fact that we need to
avoid any kind of communication gap by
communication gap we meant any kinds of
ambiguity that leads to a different
interpretation of the same message by
the reer
than what has been directed or sent by
the
sender so when we speak of communication
gap we have also spoken about the
ambiguity in languages which we need to
restrict as much as
possible and then we had moved along to
the understanding of the W questions
which make our communication all the
more relevant and all the more coherent
the def the different wh questions that
we need need to ask before communicating
is what to communicate where to
communicate when to communicate how to
communicate why to communicate and
definitely how to
communicate once we have done that we
need to realize that most of us in most
of the times communicate by nonverbal
modes Because by the Albert mariban
model we had learned learned that we
communicate more by seeing and doing
than by reading something or by hearing
something so the nonverbal modes of
communication play a very very important
role in our lives and we need to be very
very cautious while using the nonverbal
modes of
communication finally we learned about
the seven C's of effective communication
and to repeat them once again they are
being clear being concise being concrete
being correct coherent complete and
curless so that was all that we learned
in today's class of communication since
this was an introductory class we did
not delve deep into the different parts
of communication however from the future
classes we'll try to unwrap the
different new nuances of communication
in the different perspectives of life
one after the other it was a wonderful
session with you people I hope you
people have enjoyed it and now it's the
time to have some fun time activities as
I constantly keep on reiterating that
communication and these Humanities
classes are very much linked to our
personal lives and here we learn from
our personal life our daily Audi s our
society at large and we in our Funtime
activity today will do something really
really interesting from these fields of
study let's try and find out the
following examples in our daily life for
example let's find out the different
nonverbal channels of communication that
takes place within the family or let's
try and observe how do we use the
digital platform of communication among
friends and what are the different
digital platforms that we
use we can also try and find out the
different written modes of communication
that we use in schools definitely we use
a pen and a paper and the teacher use
the chalk and the Blackboard but are
there some other modes of written
communication that we use try think and
find out then we moved on to the fourth
mode of communication that is what are
the different kinds of emoticons or
emojis that we find in public places and
offices think about
it there are different emoticons that we
use often in different
places some
symbols some signals
some
some uh the best way to explain it is by
saying that some signs that we use in
some passages some doors which might be
you uh given as an example of an
emoticon that we use in public places
and
offices and we can also try to find out
the ambiguous phrases that we often use
frequently you know when I speak of
these ambiguous phrases that we often
use frequently the first and the very
important ambiguous phrase that I often
find find is when we move down to the
washrooms and we find the hand blower it
has a label on it saying do not use with
wet hands how funny if my hand is not
wet why do I need a hand blower at
all so guys let's try to find out the
answers to these five questions and once
you get the answer you can directly send
them to me or send them uh via the
different channels of communication that
we are practicing if you have any
queries on all that we have studied till
now you are free you are free to ask me
questions um my contact number is there
for you people it's 8972
61841 or you can even email me in my
official ID that is H a.u at
AWB
wb. .in it was wonderful having a
session with you people thank you so
much for being there let's try to keep
this mode of communication open and from
now onwards whenever you communicate
always remember communication is a
two-way process and a feedback is as
important as the message thank you all
be safe stay at home let's fight the
corona together thank you
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