What Is Agentforce? | Salesforce

Summary

Agentforce empowers companies to tackle job-resource gaps by customizing autonomous AI agents. These agents excel in customer support, sales development, and coaching, leveraging intuitive conversational skills and Salesforce workflows. They operate within set guardrails, ensuring reliable, safe responses to complex tasks, boosting company efficiency and confidence in AI deployment.

Takeaways

• 📈 **Job Surplus**: Every company has more jobs than available resources to complete them.
• 🤖 **Agentforce Solution**: Agentforce helps by building and customizing autonomous AI agents.
• 💬 **AI Service Agent**: AI can handle complex customer inquiries better than chatbots.
• 📈 **AI Sales Development**: AI agents proactively work leads by contacting customers and scheduling meetings.
• 👨‍🏫 **AI Sales Coach**: AI agents are trained on best practices and provide real-time tips and objection handling.
• 🛠️ **Custom AI Agents**: Users can create custom AI agents by describing the tasks in natural language.
• 🔧 **Workflow Integration**: Agents are equipped with existing workflows and actions in Salesforce.
• 🚦 **Guardrails**: Agents work within established guardrails, ensuring reliable and appropriate responses.
• 🤝 **Intuitive Reasoning**: Agents reason intuitively to handle complex requests.
• 🚫 **Security and Ethics**: Agents refuse to engage with inappropriate or dangerous requests.
• 🏢 **Confidence in Deployment**: Companies can trust autonomous AI agents to reliably perform assigned tasks.

Q & A

What problem does Agentforce aim to solve?

Agentforce aims to solve the problem of having more jobs to be done than resources available to do those jobs by helping to build and customize autonomous AI agents.

What is an AI service agent as described in the script?

An AI service agent is an autonomous AI that can respond intuitively and conversationally to resolve customer inquiries that a traditional chatbot could not handle.

How does an AI sales development agent assist with sales?

An AI sales development agent proactively works leads by contacting customers, responding to their questions, and scheduling meetings.

What is the role of an AI sales coach agent?

An AI sales coach agent is trained on best practices and attends calls with new sales representatives to provide real-time tips and objection handling.

What types of standard agents are included with Agentforce?

Standard agents included with Agentforce are AI service agents, AI sales development agents, and AI sales coach agents.

Can users create their own custom AI agents with Agentforce?

Yes, users can create custom AI agents by describing the jobs they want those agents to do in natural language.

How do custom AI agents get equipped to perform their tasks?

Custom AI agents are equipped to perform their tasks with the workflows and actions that have already been built in Salesforce.

What guardrails does Agentforce establish for AI agents?

Agentforce establishes guardrails to ensure AI agents work within set boundaries, reason intuitively, and refuse to respond to inappropriate or dangerous requests.

How does Agentforce ensure reliability in AI agents?

Agentforce ensures reliability by having AI agents work within established guardrails and reason intuitively to respond reliably to complex requests.

What confidence does Agentforce provide to companies deploying AI agents?

Agentforce provides companies with the confidence to deploy autonomous AI agents that can reliably do the jobs they are assigned.

How does Agentforce handle complex requests from customers?

Agentforce handles complex requests by equipping AI agents with the ability to reason intuitively and respond reliably within the established guardrails.