Amazon SPS (SELLER PARTNER SUPPORT) Assessment SET-3 With Answers /WORK FROM HOME / Hiring branch

Summary

This video tutorial covers the assessment sections for Amazon's Seller Partner Support (SPS), focusing on reading, writing, listening, and speaking. It explains the role of SPS, using examples like handling A-to-Z issues and trademark disputes. The script guides viewers through understanding seller queries, responding to emails, and navigating the assessment process, emphasizing the importance of clear communication and avoiding technical jargon.

Takeaways

• 😀 The video discusses the assessment sections for Seller Partner Support (SPS), including reading, writing, listening, and speaking.
• 🔍 The role of Seller Partner Support is to assist sellers with issues like trademarking, brand ownership, and A-to-Z problems on Amazon.
• 📧 In the writing section, participants are shown emails related to seller accounts and Amazon, and they must respond to questions based on the content.
• 🎧 The listening section involves understanding conversations between sellers and Amazon associates, with questions in True/False format.
• 🗣️ The speaking section is not the longest and involves responding to queries in a conversational manner, without the need to record a voice.
• 💌 The reading section includes emails that participants must respond to, focusing on卖家账户和亚马逊之间的对话。
• 📝 In the writing section, the response should be concise, ideally not exceeding 100 words, and should provide clear, basic instructions.
• 🕒 Changes made by sellers to their product listings may take up to 48 hours to appear on the product page.
• 🚫 The video script emphasizes avoiding technical language and focusing on providing straightforward, easy-to-understand answers.
• 🔄 The script mentions that the status of a seller's account might be pending, and it might take 48 hours to update.

Q & A

What are the main sections of assessment for Seller Partner Support (SPS)?

The main sections of assessment for SPS include reading, writing, listening, and speaking.

What is the role of Seller Partner Support?

Seller Partner Support assists sellers with issues related to their Amazon seller accounts, such as product listings, trademark issues, brand ownership, and A to Z Guarantee claims.

How does the listening section of the SPS assessment work?

In the listening section, participants listen to conversations between sellers and associates, then answer questions based on the content of those conversations.

What types of issues are discussed in the listening section?

Issues discussed include problems with product listings, updates not reflecting on product pages, trademark registration, and account status inquiries.

How long do changes to a product listing typically take to update on Amazon?

Changes to a product listing can take up to 48 hours to update and become visible on Amazon.

What is the format of the writing section in the SPS assessment?

The writing section involves responding to emails from sellers with queries about their Amazon accounts, without the need to type out the full email.

What is the speaking section of the SPS assessment like?

In the speaking section, participants are presented with scenarios and must provide spoken responses to queries, rather than typing or recording their voice for an extended period.

What kind of support does the associate provide in the example of the seller not seeing their orders?

The associate would guide the seller on how to view their orders and possibly assist with updating or changing the product description if that is part of the issue.

What is the purpose of the reading section in the SPS assessment?

The reading section tests the ability to understand and respond to written queries from sellers regarding their accounts or listings on Amazon.

How should participants approach the technical language when answering queries in the SPS assessment?

Participants should avoid using excessive technical language and instead provide clear, concise, and straightforward answers to seller queries.