Ejemplo Informe de auditoria interna

Summary

This video script discusses an internal audit process, focusing on a company's operations in Bogotá and Barranquilla. The audit, led by Carlos Pobre, involved reviewing security and surveillance services with armed and unarmed personnel. The script outlines the audit's timeline, methods including interviews and document verification, and the importance of addressing past nonconformities. It highlights the audit's purpose, scope, and criteria, emphasizing the need for organizations to establish clear reporting timelines post-audit. The conclusion emphasizes the need for compliance with ISO 18888:2018 standards and the importance of proper communication and training within the organization.

Takeaways

• 📝 The script discusses an audit report for a company, highlighting the completion of the audit process and the verification of various processes and aspects.
• 👤 The audit leader and team have reviewed the results, consolidating them into an audit report that includes all findings from the audit exercise.
• 🔍 The report covers all the audit findings from each team member, providing a comprehensive view of the audit's outcomes.
• 🗓️ The audit took place from October 5th to 8th, 2020, and the report was presented on October 20th, 2020, following the internal procedures for reporting timelines.
• 🏢 The audit was internal, focusing on the company's operations within the organization, unlike third-party audits which are conducted by external, accredited entities.
• 📈 The scope of the audit was to verify the implementation and compliance of requirements in the security and private surveillance services in Bogotá and Barranquilla.
• 📋 The criteria for the audit included legal norms, applicable regulations, and the company's internal documentation.
• 🔎 The audit activities included planning, verification of requirements, interviews with process leaders, and document verification.
• 🔍 The report also mentions the verification of past non-conformities and the closure of action plans, emphasizing the importance of continuous improvement.
• 📊 The script highlights significant aspects such as staff training, knowledge of those in charge, and the use of technology for service supervision, which are considered opportunities for improvement.
• 📋 The report includes descriptions of non-conformities and observations, detailing the specific requirements that were not met and the evidence found during the audit.

Q & A

What is the purpose of an audit report in the context of the script?

The audit report serves to consolidate and present all the findings from each member of the audit team during the audit exercise. It includes all the observations and verifications made across different processes and aspects of the audited organization.

Who is responsible for compiling the audit report?

The audit leader is responsible for compiling the audit report by consolidating the information gathered by the entire audit team.

What are the different types of audits mentioned in the script?

The script mentions first-party audits, also known as internal audits, which are conducted within an organization, and second-party audits, which may be conducted by customers or suppliers. It also refers to third-party audits, which are conducted by an accredited or certified entity.

What is the significance of the dates mentioned in the script?

The dates mentioned in the script are significant as they should match the dates outlined in the audit plan and are the same dates during which the audit was conducted. It is also important that the report is presented within the timeframe established by the organization's internal procedures.

What are the objectives, scope, and criteria of the audit as described in the script?

The objective of the audit is to verify the degree of implementation and compliance with the requirements established in the operational security management system processes. The scope includes verifying private security services, both fixed and mobile, armed and unarmed, in the cities of Bogotá and Barranquilla. The criteria are the requirements from the norm N 18.188 2018, applicable legal requirements, and the organization's internal documentation.

What activities were carried out during the audit exercise as per the script?

Activities carried out during the audit included following the audit plan, conducting interviews with process leaders, verifying established documentation, and performing direct observation visits to service posts.

What is the importance of revisiting past non-conformities during an audit?

Revisiting past non-conformities is important to verify if the action plans from previous audits have been effectively implemented and if the issues have been resolved, ensuring continuous improvement in the audited system.

What are the notable aspects highlighted in the script from the audit exercise?

Notable aspects highlighted include the personnel's preparedness for the audit, knowledge of those in charge, and the use of technological platforms for service post supervision. These aspects contribute to the improvement of the management system beyond the norm's usual expectations.

How are non-conformities described in the audit report according to the script?

Non-conformities are described by first stating the non-compliance found, then detailing the evidence that supports the finding, and finally, associating it with the specific requirement of the standard that is not being met.

What is the conclusion of the audit report as mentioned in the script?

The conclusion of the audit report states that while there is compliance with the general requirements of the ISO 18.188 standard, there are still areas that need improvement, particularly in client and supplier communication, armament procedures, and adequate knowledge of the standard among personnel.

Who officially signs off on the audit report?

The audit leader, in this case, Victor, is the person who officially signs off on the audit report, signifying its completion and acceptance of the findings.