The Blueprint to Developing your Communication Skills: Discover Why 16M🔥 Can't Stop Raving About It!

Summary

In this engaging transcript, Navi Chauhan from the hospitality industry seeks advice on enhancing communication skills, crucial for leadership and resolving guest issues. The speaker clarifies that communication is a skill beyond language, emphasizing the importance of body language, tone, and proactiveness. They advocate learning communication in one's mother tongue first and then improving English through reading, writing, and observing skilled communicators. The key message is that communication, like a muscle, improves with consistent effort and stepping out of one's comfort zone.

Takeaways

• 😀 Communication skills are crucial in the hospitality industry and can be improved with practice and effort.
• 🗣️ Good communication does not solely depend on language proficiency; it's a skill that involves body language, tone, and proactive engagement.
• 🏷️ Misconceptions about communication should be cleared; it's an art that can be learned, not just a matter of knowing English.
• 📘 Learning communication skills in one's mother tongue can be beneficial before focusing on English vocabulary.
• 📝 Keeping a notebook to jot down difficult words and increasing reading can aid in improving English language skills.
• 👀 Watching and listening to good communicators, such as news reporters and politicians, can provide valuable insights into effective communication.
• 💪 The 'law of paying the price' applies to communication skills; one must be willing to put in the effort to see improvement.
• 🤝 Overcoming the fear of communicating with authority figures involves practice and realizing they are also human beings.
• 🚫 Staying in one's comfort zone will not lead to improvement; stepping out and facing discomfort is necessary for growth.
• 🌟 A determined mindset and consistent effort are essential for developing communication skills and achieving personal and professional success.

Q & A

What is the main concern expressed by Navi Chauhan in the script?

Navi Chauhan expresses concern about lacking in communication skills despite being good in leadership, time management, and confidence, which are crucial for the hospitality industry.

How does the speaker emphasize the importance of communication in the hospitality industry?

The speaker highlights that communication is vital in the hospitality industry as it can solve guest issues and enhance service quality, which is essential for a service-oriented industry.

What misconception does the speaker clear about communication skills?

The speaker clarifies that good communication does not necessarily mean knowing the English language, as communication is a skill and English is a language, and they are two different things.

What is the speaker's advice on where to start improving communication skills?

The speaker suggests starting with the art of communication in one's mother tongue, focusing on aspects like eye contact, body language, and voice tonality, rather than just learning English words.

How does the speaker recommend improving English language skills alongside communication skills?

The speaker recommends keeping a small notebook to jot down difficult words, increasing reading, writing, and watching good communicators to train the brain on multiple fronts.

What is the 'law' introduced by the speaker that applies to communication and other fields?

The speaker introduces 'The law of paying the price,' which states that if you want something, you must put in the effort and there are no shortcuts or substitutes for personal effort.

Why does the speaker emphasize the importance of role models in improving communication skills?

The speaker emphasizes role models because they provide examples of effective communication that can be learned from, such as news reporters, journalists, and politicians who are adept at influencing crowds.

What does the speaker suggest about the percentage of communication that is made up of words?

The speaker refers to a study that suggests words make up only 7% of the entire communication, with the rest being non-verbal cues like body language, visual cues, and auditory elements.

How does the speaker advise dealing with the nervousness of speaking in public or to people in authority?

The speaker advises raising your hand and asking questions even when feeling nervous, and to communicate with more people in authority to become comfortable and realize they are also human.

What is the speaker's view on the relationship between effort and improvement in communication skills?

The speaker believes that effort is essential for improvement in communication skills, likening it to a muscle that gets better with use, and that without effort, there is no progress.

What does the speaker suggest about the importance of stepping out of one's comfort zone to improve?

The speaker suggests that one must make themselves uncomfortable by stepping out of their comfort zone to improve, as staying within it will only result in maintaining the status quo.

Outlines

00:00

🗣️ Improving Communication Skills in Hospitality

Navi Chauhan from the hospitality industry seeks advice on enhancing communication skills, which are crucial for leadership and resolving guest issues. The speaker emphasizes that good communication isn't just about knowing English but involves a broader skill set. The speaker dispels the myth that English proficiency equates to good communication, highlighting that it's a skill that can be developed independently of language. They suggest starting with mastering the art of communication in one's native language before focusing on English, and recommend practicing non-verbal cues like eye contact and body language. The speaker also advises keeping a notebook for new words, increasing reading, writing, and observing good communicators to improve one's skills.

05:01

💪 The Law of Paying the Price for Skill Development

The speaker introduces 'The Law of Paying the Price,' stating that to achieve anything, one must be willing to put in the effort. Using the analogy of a gym, they illustrate that no matter one's wealth or influence, personal effort is required for self-improvement. They stress the importance of role models in learning communication skills, suggesting observing professionals like news reporters and politicians. The speaker also discusses the significance of non-verbal communication, which, according to a study, accounts for a majority of communication. They encourage overcoming the fear of speaking up by practicing in uncomfortable situations to become a better communicator, as there are no shortcuts to developing this skill.

10:04

🚀 Stepping Out of Comfort Zone for Growth

The speaker concludes by urging the audience to step out of their comfort zones to improve their communication skills. They argue that without effort, there will be no change, and one will only receive what they have always received. The speaker uses a poetic quote to emphasize that change comes from within, and one must be proactive in altering their circumstances. They invite the audience to return after six months to assess their progress, reinforcing the message that hard work and determination are essential for personal growth and skill development.

Keywords

💡Communication Skills

Communication skills refer to the ability to effectively express ideas, thoughts, and feelings through various modes of communication. In the video, the speaker emphasizes that good communication is not just about knowing the English language but involves a broader set of skills. The speaker uses the example of solving guest issues in the hospitality industry to illustrate the importance of proactive and effective communication.

💡Leadership

Leadership is the act of leading a group of people or an organization. The video mentions that leadership and communication skills are co-related and can significantly impact one's life achievements. The speaker implies that good leaders are often effective communicators, as they need to inspire and direct others towards common goals.

💡Proactive Communication

Proactive communication is the practice of initiating conversations or addressing issues before they escalate. The speaker highlights its importance in the hospitality industry, where anticipating and resolving guest issues can be crucial. The concept is used to stress the value of taking the initiative in communication rather than being reactive.

💡Body Language

Body language consists of gestures, facial expressions, and postures that convey messages non-verbally. The speaker clarifies that communication is an art that involves not just words but also non-verbal cues. The example given is how different individuals might use body language to ask for a pen, which can be misinterpreted if not done effectively.

💡Mother Tongue

Mother tongue refers to the first language learned by a person, typically the language spoken by their family or community. The speaker suggests learning the art of communication in one's mother tongue first, focusing on aspects like making eye contact, body language, and voice tonality, before trying to master it in a second language like English.

💡Reading

Reading is the process of interpreting written text. The speaker encourages increasing reading as a way to improve communication skills, as it exposes individuals to a variety of words, phrases, and ideas. The speaker implies that reading can enhance vocabulary and understanding, which are essential for effective communication.

💡Writing

Writing is the act of inscribing letters or characters on a surface to convey information. The video mentions writing as a practice that can help in developing communication skills, as it forces individuals to articulate their thoughts clearly and coherently, which is a critical aspect of effective communication.

💡The Law of Paying the Price

The Law of Paying the Price is a concept mentioned in the video, suggesting that to achieve something, one must be willing to invest time, effort, and possibly resources. The speaker uses this law to explain that there are no shortcuts to improving communication skills; it requires consistent effort and practice.

💡Role Models

Role models are individuals whose behavior, skills, or values are emulated by others. The speaker advises learning from good communicators, such as news reporters, journalists, and politicians, to improve one's own communication skills. The concept is used to emphasize the importance of observing and learning from those who excel in the art of communication.

💡Comfort Zone

Comfort zone refers to a state of minimal stress and risk where one feels at ease. The speaker encourages stepping out of one's comfort zone to improve communication skills, suggesting that facing uncomfortable situations can lead to growth and development. The concept is used to motivate individuals to challenge themselves and overcome fears associated with communication.

💡Mental Block

A mental block is an obstacle that hinders one's ability to perform or think clearly. The speaker talks about removing mental blocks related to communication, particularly the fear of speaking in public or to authority figures. The concept is used to highlight the importance of overcoming internal barriers to becoming a better communicator.

Highlights

Communication skills are crucial in the hospitality industry for leadership, time management, and confidence.

Good communication can solve guest issues proactively in the service industry.

Communication skills are important across various fields, including politics and business management.

Communication skills and leadership skills are co-related and can significantly impact one's life achievements.

Good communication does not necessarily mean knowing the English language; it's a skill separate from language.

Even without language, effective communication can be achieved through body language.

Communication is an art that can be learned and developed, unlike language which is learned.

Learning the art of communication in one's mother tongue can be beneficial before focusing on English.

Improving communication involves making eye contact, using body language, and adjusting voice tonality.

To improve English, keep a notebook to jot down difficult words and increase reading.

Reading, writing, and watching are multiple ways to train the brain for better communication.

Communication works for those who work at it, emphasizing the importance of effort.

The law of paying the price applies to communication skills; one must put in the effort to improve.

Good role models are essential for learning effective communication.

Words are only a small part of communication; body language and tone are also significant.

To improve, one must express ideas effectively in the workplace, or else they may be overlooked.

Nobody is born a good communicator; it's a skill that can be developed with practice.

Raising your hand in a big auditorium, despite nervousness, is a way to practice and improve communication.

Talking to people in positions of authority can help overcome communication barriers with them.

Leaving your comfort zone and putting yourself in uncomfortable situations can lead to victory in communication.

Doing the same things and expecting different results is a definition of insanity; change is necessary for improvement.

If you are determined to improve your communication skills, results will follow with consistent effort.

Transcripts

My name is Navi Chauhan.

I belong to hospitality industry.

Sir, my question is..

As in the hospitality industry, they need good leadership, and time management and confidence.

And I think I am good in all these things, but sometimes I lack in communication skills.

So, how can I improve my communication skills?

Great! Navi, Right? From hospitality industry? Thank you! Sit down, please.

I'm sure that a lot of other students will also having concerns about improving their communication skills.

2 or 3 things!

See, hospitality is a service industry, so communication becomes very very important!

Because you can solve guest issues, you can have so many issues which can be solved just by good communication.

By proactive communication.

So, I'm sure, students from engineering, business management or regardless of whatever field you are from.

Or some of you might want to become politicians tomorrow.

And then this is a very important skill.

In fact, many studies have shown that other things being equal..

And all other things being equal..

An individual's communication skills and their leadership skills, which are co-related, can distinguish and can mark the journey of one's life achievements.

1st myth that I want to clear is: "Good communication does not mean knowing the English Language!"

Many people have a misconception that if I've learnt English, I've also learnt to communicate!

Sorry!

English is a 'Language' and communication is a 'Skill'!

Two very different things.

Even after learning good English, your communication can be pathetic.

When required, you won't be able to speak up!

Right, and even if you know no language; god forbid, just imagine, one is born in Jungle itself. And he doesn't know any language, he only knows body language.

Right!

Let there be 2 people in jungle, person A's body language will be different form Person B's!

Yes or No?

You can try it right now!

If you have to ask for a pen from her, without using words. Go ahead!

Now, Navi can you do the same?

I want you to catch this. (Learning)

So of them are gonna be different! Right!

And this can be misinterpreted. One of them, if someone, really badly needs pen, he'll be like (aggressive)!

But is there a variation between the two or not, that's what I'm asking! (Learning: Poor communication can be misinterpreted)

Yes!

So, coming back to the same point.

Communication is an 'art' that can be learned, that can be developed!

English is a language, that can be learnt!

Now the problem is, a mistake which most people make..

They learn words from the dictionary, and they try to insert it wherever it is possible!

And especially when we try to impress others.

Then, search for immensely strange and critical words, and use them in your sayings for demotivating others! (Pun intended)

Other person will also be impressed that his communication, his English is very profound!

This is a misconception!

You first need to develop the art! Rather I suggest to learn the art of communication in your mother tongue.

Making an eye contact, body language, voice tonality, being proactive, these sort of thing.

To learn these, English is not required!

And side by side, if you want to improve your English..

Keep it generall!

Keep a small note book, in which you are putting down difficult words!

Train your brain on multiple fronts.

Increase your Reading! Are you reading at the moment?

Are you writing at the moment?

Do you write on a daily basis? Not in the class, not notes, do you write something?

So if you are not reading, if you are not writing, are you watching something?

Are you watching other good communicators, on YouTube, or somewhere else, Are you?

Yes?

Are you listening to audios?

So, brain has so many ways to receive information, use all of them!

Right!

Communication is an art, just like a muscle it can be developed.

I don't know who said this, but this is a famous quote which says..

Communication works for those, for those who work at it!

Communication works for those, those who work at it. If you will work at communication, you will get better!

If you will work at improving you art of converting your ideas, do hard-work, (you will succeed).

I am gonna introduce you to a law, which not only in communication but in every field this law is applicable.

It is called, 'The law of paying the price.'

What's it called?

The law of paying the price.

I don't know if it's coming from Jack Canfeild or Brian Tracy, one of those two gentlemen, 'the law of paying the price.'

Which simply stated means is: If you want something, You must pay the price.

Nothing is free.

If you want something in life, you wanna wear a nice branded suit, you wanna go to a nice holiday, you wanna buy a nice camera or whatever.

The things, whatever, the higher the quality, the higher the price you need to pay. Right!

But in life's improvement, I am not talking about the money.

Few people think they will achieve everything with money.

Not gonna happen!

I stayed in Mumbai for few day, there was gym where I saw a very interesting scene.

That in the evening, a big VIP person came to exercise.

He was himself a little overweight but there were two bodyguards along with him.

Very well built bodyguards, 6 feet 2 inch, with a pistol and everything, full drama.

One attendant held his towel, the other held his protein shake.

One another held the water bottle.

Okay, naturally, he would be some big-rich-influential personality's son.

But after doing all these thing, he had to do his own 'push-ups'.

(Giggles)

It doesn't matter how rich or influential your father is, you cannot 'pay' someone else to do 'push-ups' for you!

Right?

So, learn to do your own push-ups!

Which means, to develop the communication, efforts had to be put in.

Without efforts, there is no key, no guide, no shortcut, through which you can achieve it.

It's gonna take efforts.

It will take time.

It will take hard-work.

But, here's what you need, you need good role models.

Like whom do you wish to learn to communicate?

Listen to news reporters, journalists, people who are good politicians, people who are good at the art of communication.

Politician doesn't mean all that everyone would start their speech in the class with 'brothers and sisters'. (Pun intended)

(Giggles)

Or start with '(friends) Mitron'. (Pun intended)

Right! This is not what I mean.

Means you see how a person is influencing the crowd.

Learn that art!

That how any person is influencing crowd, and how I can use it.

This comes first, words come later!

In-fact, I don't know if it the Howard University study which says that, words are only 7% of the entire communication from 1 person to the another.

Body-language is huge, visual is huge, auditory is huge, your body posture, your tone of your sound, and so many things.

They're all combining together.

So, if you determine in your heart, that I need to improve in this art because this will be very beneficial in future.

Son, now see, when you go into the work environment, you will have 100 different ideas.

But if you cannot express them, what's the point?

Someone else will come, he knows to express well, his ideas will be heard, he will be appreciated, he will move ahead (in life).

And then you'll say (complain), 'his good luck was better!'

He is born lucky or something like that.

No, nonsense. He has developed a skill which you are slightly weak at and you can develop too.

So, you need to remove this mental block.

Nobody is born a good communicator.

You gonna work at it

And you can!

It's like a muscle, the more you use, the better it gets.

Raise your hand when you're feeling nervous.

You are in the big auditorium, some guest speaker has come in.

I have done this!

And at that time when, 'any question?'

And instant silence in the entire hall..

At that moment, you feel, I have it in my mind, should I ask or not, at that time..

Raise Your Hand!

The first time I raised my hand, my brain sat down!

So my hand went up, my brain went in shut down mode.

Okay, I forgot my question.

But still, be stubborn, raise your hand!

By the time you do it, 3 or 4 or 5 times, ( you will make it)

I think another gentle man, had a question.

When I am talking to people, who are in positions of authority, high status of authority, then I am able to communicate with my same leveled people.

But when I need to communicate with a senior person or the person of authority, then i face issues.

There is only one solution to overcome this issue.

Talk to more people who are in positions of authority.

The more you'll get comfortable, you are likely to realize that they don't bite! (Pun intended)

(Giggles)

They are also people!

And they also listen to the words, these are also normal human beings.

The more you do it, the more comfortable you'll get.

And that the only way, there is no shortcut around it.

The best way is to make yourself uncomfortable.

Put yourself into those situations, where you are feeling uncomfortable, and you will emerge victorious.

But if you'll remain in your comfort zone, I have to do whatever I was doing always, then what will I receive?

Yes?

Student: Nothing Simerjeet: Not nothing, we will at-least get something.

I will do only, whatever I have always been doing. What will I get?

I will get, the same, as I have been receiving!

One of the definition of insanity is, 'do the same that you are doing as always, and every evening pray to the lord to change your destiny!'

It doesn't happen this way!

Some poet has said it beautifully when..

'Lord has not changed the circumstances of that person, who is not concerned to change his own circumstances!'

Today, if you determine on how to change your circumstances, in terms of improving your communication skills.

Come to me, after 6 months, with your efforts, Let's see where the results are.

But without efforts, nothing will be possible!

Thank you!