Customer CARE and Business GROWTH | Q&A 303

Summary

In this insightful discussion, the speaker reveals the counterintuitive ease of working with larger businesses due to their established systems and desire for efficiency. They share experiences coaching a successful client, highlighting the significant impact of minor tweaks in a large-scale business. The conversation delves into the challenges of dealing with clients who are not yet successful, emphasizing the importance of mindset and attitude over the type of business. The speakers also touch on the realities of being a business owner, the importance of self-discovery, and the partnership dynamics between them and Mel, showcasing their complementary teaching and coaching styles.

Takeaways

• 📈 Larger businesses are often easier to work with because they already have a functioning business model and are focused on results.
• 🕒 Successful clients with larger scale businesses often have less time for back-and-forth discussions and seek immediate results.
• 🔍 Small tweaks in a large business can have a significant impact, such as increasing revenue by five or six figures.
• 🤝 The speaker finds it more challenging to work with people who are not at a higher level of business success and have a negative mindset.
• 🌟 There are individuals destined for success regardless of external help, as they have an innate desire to succeed and find solutions.
• 🚫 The most difficult clients are those who blame external factors for their lack of success and do not take responsibility for their actions.
• 🛠️ The type of person you are is more critical in business than the type of business you run; personal branding is key.
• 🧠 The toughness required for business success is a combination of genetic traits and learned behaviors.
• 👥 Not everyone should be a business owner, but everyone should learn how to be one to better manage their own lives.
• 🔄 The speaker emphasizes the importance of knowing who you work well with and focusing on those relationships for business growth.
• 🤔 Starting a business is not always easy, and many business owners work longer hours and are always thinking about their business, even on weekends and holidays.

Q & A

What is the speaker's perspective on working with larger businesses compared to smaller ones?

The speaker finds it easier to work with larger businesses because they already have a successful business model, they want results efficiently, and they have less time for back-and-forth discussions, which simplifies the consulting process.

Why does the speaker believe that serving clients with seven or eight-figure businesses is easier than those with five or six-figure businesses?

The speaker believes it's easier because these clients have a proven business model, they are result-oriented and have less time for unnecessary discussions, and small tweaks in their large business can yield significant results.

What is the speaker's strategy for dealing with clients who are already successful in the market?

The speaker focuses on providing strategic advice and small but impactful tweaks to their existing business model, which can lead to substantial growth due to the scale of their operations.

Can you provide an example of a successful client mentioned in the script?

The speaker mentions a lady who, with coaching, was able to grow her business by 10-20% within the first three months, which translated to a six-figure increase due to the scale of her business.

What challenges does the speaker face when dealing with clients who are just starting out in their business journey?

The speaker finds it more challenging to work with new business owners who may not have crossed significant financial hurdles yet, as it requires more effort and strategy to help them achieve their first milestones.

According to the speaker, what are the two types of people they encounter in their business coaching?

The speaker identifies two types: those who will succeed regardless of external help due to their innate desire and perseverance, and those who tend to be negative, blame external factors, and are less likely to succeed.

How does the speaker describe the mindset of the most challenging clients to work with?

The most challenging clients, according to the speaker, are those who have not yet established their business and possess a negative mindset and poor attitude, often blaming external factors for their lack of success.

What advice does the speaker give regarding the importance of understanding one's own identity in business?

The speaker emphasizes the importance of self-discovery in business, stating that understanding who you are and what type of person you are can be more critical to success than the type of business you run.

How does the speaker view the work-life balance of a business owner compared to a salaried employee?

The speaker believes that business owners often work longer hours, think about their business even during weekends, and may not be aware of public holidays until the last minute, unlike salaried employees.

What is the speaker's opinion on the necessity for everyone to learn how to be a business owner?

The speaker suggests that not everyone should become a business owner, but everyone should learn the principles of business ownership as it can apply to managing one's own life effectively.

Can you explain the partnership dynamics between the speaker and Mel as described in the script?

The speaker appreciates Mel's outspoken and energetic teaching style, which complements their own structured and planning-oriented approach. They mention that despite their different styles, they work well together as partners.